ZestAir Training Module 071112

7/27/2019 ZestAir Training Module 071112

1/68

ZestAir Ticketing ServiceVersion 7.11.12


2/68

WHAT SERVICES DO WE OFFER?

BASIC RESERVATION

Booking of flights to any Zest Air destination

REBOOKING

Change in Date, Time and Destination Should be done more than 24 hours prior to flight.

Otherwise, rebooking is subject to No-show Penalty

CANCELLATION Travel Fund is created and redeemable at any eBiz branch

Should be done more than 24 hours prior to flight


3/68

Ask client to fill out the Travel

Order Form. Make sure client signs

the acknowledgement portion.


4/68

LOGGING IN:

THE ZESTAIR ACCEL AERO SYSTEM


5/68

Log in to

http://zestair.issaviations.com/xbe

Type your Username and

Password then click Login

Note: Password should be at least 8 alphanumeric characters

and is case sensitive.


6/68

You can view

messages/advisories/promos

from ZestAir and Accel Aero in

the Dashboard area

Currency converter feature


7/68

BASIC RESERVATION and

FLIGHT BOOKING


8/68

Click the Make Reservation

option


9/68

Click Search after indicating

details of preferred flight

Select the Origin and

Destination of flight, Date of

Departure, Return Flight (if

roundtrip) and enter the

number of passengers


10/68

Click Book after choosing the preferred

time of departure.

Total Price shows all-in fare amount

Tick the chosen flight schedule


11/68

Check and inform the passenger of

the Fare Rules.

Click Apply to avail of discounts like

Senior Citizen or PWD.


12/68

Type the discount percentage in the Fare

Discount field i.e. 20% for Senior and PWD,

select the Type of discount then click Apply

Discount will apply to all passengers in the booking thus Senior Citizens

and PWD should be booked separately from other passengers. Be

careful in typing the discount percentage. After specifying the discount,

click Book


13/68

After clicking the Book button,

confirm your selected flight by

clicking OK.


14/68

Type the Nameand indicate the Nationalityand Date

of Birth of the passenger in the fields provided.


15/68

Click the PaxDetails button to enter Passport Details of

foreign passengers or for international travel then clickConfirm.

Passport is not a required document for booking. However, if it

is available, include the details in your booking especially for

foreigners and passengers of international flights.


16/68

Type the Name, Address,Contact Number and Email

Address of the passenger.

Type comments i.e., Fit to

Fly, Special Service Request

or ID presented in the User

Notes field


17/68

Click the Continue buttonto proceed with the

booking transaction

Choose On-Hold toreserve the seat if client

does not want to pay yet


18/68

To change the pre paid baggage, click the Name of

the passenger, then the Baggage Weight and click

Apply.

By default, ZestAir provides 10kg to 15kg baggage allowance

to passengers.


19/68

If passenger has no check-in

baggage, click the X button.


20/68

Once done with the changes in Pre Paid baggage, click

Continue. For Seat Selection, click the Seats tab.


21/68

Click Yes to confirm

correctness of selected

ancillaries.


22/68

If the booking was put On Hold, the systemwill provide a BookingReference Number

but the status is ONHOLD


23/68

The system will proceed to the Payment

window once ancillaries are confirmed.

Click Pay & Confirm to finalized booking.


24/68

After finalizing, the window will show

the Reservation Number and the

Confirmedstatus.

You may now printthe ticket by clicking

the Print button.


25/68

Print two copies of the

e-ticket.


26/68

RETRIEVAL OF BOOKING


27/68

To retrieve a reservation, type the Reservation

Number in the PNR field or enter the First Name

and Last Name of the passenger then click Search.


28/68

Click the PNR number of the flight reservationbeing retrieved.


29/68

The Booking Information window will show details

of the flight reservation


30/68

REBOOKING and

OTHER FLIGHT CHANGES


31/68

After retrieving the flight

reservation, click the Edit

button


32/68

Select route to be rebooked then

click Modify Reservation to change

flight details


33/68

Click Modify by Date to change date

of flight


34/68

Select Date of flight then click

Search


35/68

Choose the preferred Time of

Departure then click Modify OND

Modify OND means modify the origin and

destination of the flight


36/68

Check the flight details and clickConfirm


37/68

Click OK if flight details are

correct


38/68

Collect the amount due then click

Confirm


39/68

Click the Pay & Confirm

button to finalize


40/68

Check the changes and

route status then go to

View Itinerary and Print

e-ticket


41/68

BOOKING CANCELLATION:

TRAVEL FUND


42/68

After retrieval of booking, click the Edit

button


43/68

Tick the route to be cancelled then

click Modify Reservation or click

Cancel Reservation if the entire

booking is to be cancelled


44/68

Click Cancel Segment


45/68

Inform client of Travel Fund amount

then click Confirm


46/68

Check booking status and amount of

Travel Fund then go to View

Itinerary and Print e-ticket


47/68

TRAVEL FUND REDEMPTION


48/68

To redeem the Travel Fund, create a new booking for the

same passenger, type the Reservation Number of the

original booking in the Profile/PNR field then click Load


49/68

Click Continue to proceedwith the booking


50/68

In the Payment window,

click the Credit button


51/68

Type the Travel Fund Reference

Number then click Search


52/68

Check the payment details for the Travel Fund

used and the amount left to be paid, if any.

c

c

Collect payment then click

Pay & Confirm

c


53/68

Check the Reservation Numberand Status of booking and Print

two copies of the e-ticket

c

c

c

Travel Fund, if partially used, can still be utilized in booking

another flight. Multiple Travel Funds can also be used to

book a flight given that the funds and the new booking is

under the same name.


54/68

I

SPLIT BOOKING:

PROCEDURE


55/68

The Split Booking feature is used to separate the booking

of the passenger/s from the original flight reservation.

For instance, the booking involves 3 passengers and one

passenger wants to rebook his flight. The Split bookingprocedure is done to separate the booking of that

passenger from the original reservation so that the

rebooking can be done without affecting the itinerary of

the other passengers in the original booking.


56/68

After retrieval of flight reservation, click the

Edit button


57/68

Tick the record of the passenger to be

separated from the group then click Split


58/68

Click OK to confirm Split and proceed

with the transaction


59/68

Passenger has been removed

from the original booking


60/68

Go to PNR List and click the new

Record Number assigned to the

separated passenger


61/68

The system issues a new Reservation Number

for the passenger who was removed from the

original booking. Proceed with rebooking or

cancellation


62/68


63/68

THINGS TO REMEMBER - BOOKING

Create separate booking for Senior Citizen or PWD. Indicate percentage of discount in the Applied Discount

field and be careful in typing the amount.

Request for corresponding IDs from client for them to

avail of the Senior Citizen or PWD discount. OSCA ID or any valid ID indicating age of passenger

for Senior Citizen

PWD ID for person with disability

All Zest Air fare already includes 10 -15 kg baggageallowance. Discount will be given to passengers who

will opt not to bring any check-in baggage.

Bookings for flights coming from Manila already

includes terminal fee.(Starting August 1, 2012)


64/68

THINGS TO REMEMBER - BOOKING

Ask client if all passengers are fit to fly and indicate itin the User Notes box.

For expectant mothers, Expectant Mother Information

Sheet (EMIS) and medical certificate is needed. EMIS

is subject for approval of Zest Air resident physician ifage of gestation is 6 months but not beyond 8

months.

In booking fare with connecting flights, make sure the

time of arrival is at least 4 hours from the schedule of

the connecting flight to avoid delay.

Recap the flight details and ask for payment firstbefore finalizing the flight reservation.


65/68

THINGS TO REMEMBER - REBOOKING

Rebooking should be done more than 24 hours prior to

departure time to avoid being charged with No-show

penalty.

Rebooking procedure allows for change in date, time and

destination of flight.

Always check and collect the amount to be paid by the

client if there are fare differences before finalizing the

rebooking transaction.

Changing or adding baggage allowance is considered arebooking transaction. Do not forget to collect the

corresponding eBiz service fee.


66/68

THINGS TO REMEMBER - CANCELLATION Booking cancellation should be performed more than 24

hours prior to departure to avoid the No-Show penalty. Fare

can still be refunded even after 1 year from the date of

flight but is already subject to penalties and charges.

Travel Fund will be created and can be redeemed in alleBiz branches.

Travel Fund has no expiration but is non-transferrable.

If Travel Fund was not entirely used, remaining amount can

still be utilized in booking another flight for the samepassenger.

Passenger who has multiple Travel Funds can combine the

funds in one single reservation.

.


67/68

PRACTICE. PRACTICE. PRACTICE.

Practice booking using Accel Aero by logging inthe test portal:http://zestair.isaaviations.com/xbe

Username : pwagent39Password : password123


68/68

THANK YOUANDHAPPY SELLING!

Date post:	03-Apr-2018
Category:	Documents
Upload:	hiro-cerce-wilhelm-alden-abareta-tonio
View:	218 times
Download:	0 times

ZestAir Training Module 071112

Documents