Workforce Scheduler w/WFF 8.1 Project Team Fundamentals
Course Number: 9994630-CBT
Delivery Method: Self-Study
Audience: Project Team
Course Description This self-study course prepares you to effectively collaborate with the Kronos implementation team on the assessment, design, and implementation of your organization’s forecasting and scheduling requirements for a Workforce Scheduler with Workforce Forecast Manager implementation. You will learn how your labor planning processes and policies need to be documented and reviewed. Through a series of targeted demonstrations, the instructor will also introduce you to some of Workforce Scheduler and Workforce Forecast Manager’s capabilities and the decisions you will need to make in designing your configuration. This knowledge is critical to ensuring an efficient Workforce Scheduler with Workforce Forecast Manager implementation that accurately addresses the business needs of your organization.
Objectives: After completing this course, you should be able to:
• Record information in Workforce Scheduler and Workforce Forecast Manager worksheets that support your implementation, including organizational structure, scheduling jobs, volume drivers, labor standards, and special events
• Identify, locate, and produce the organization’s scheduling and forecasting policy data for use during the implementation
• Recognize scheduling and forecasting concepts to facilitate further discussions with the Kronos Team regarding recommended solutions for your Workforce Scheduler with Workforce Forecast Manager implementation
• Gather information for each department’s scheduling requirements
• Gather information for forecasting volume and labor requirements
Audience Project Team members who analyze their policies and business requirements in order to collaborate on and approve the implementation plan for Workforce Scheduler with Workforce Forecast Manager.
Prerequisites
• None
• Advance Preparation-None
Other Courses that are identified as introductory are equivalent to courses that offer basic skills and knowledge.
Kronos Incorporated is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its web site: www.nasbaregistry.org
* NOTE: This course has been approved for NASBA Continuing Professional Education (CPE) credits. In order to receive credits, you must complete all course content and pass the course assessment with a minimum score of 80%.
Fully guaranteed training Kronos guarantees your satisfaction with any self-paced training or any training performed by a Kronos Certified Instructor. The guiding principle of Kronos Educational Services is to provide the programs that enable you to realize the greatest benefits from your Kronos system. If you are not satisfied with the quality of any Kronos training class you attended, please contact our office at 888-293-5549.Kronos office within ten business days of that class so we can take the appropriate steps necessary to ensure your satisfaction.
To register for this Self-Study course Please visit Kronos Community and log in with your customer credentials. Education information is located on the LEARN tab of Kronos Community. On the LEARN page, go to TRAINING OFFERINGS>Register for a Course. Complete and submit the registration form. For more information, please contact your Global Region’s Registrar.
Course Description This self-paced course provides you with a conceptual understanding of organizational maps and jobs, an important feature in Workforce Central. It explains the purpose and benefits of organizational maps and jobs, the relationship between organizational maps and labor levels, and the process for performing job transfers and validating labor account transfers.
Course Outline The tutorial is organized into the following six modules:
• Organizational maps and jobs
• Case studies
• Organizational maps and labor levels
• Job transfers
• Validating labor accounts
• Organizational groups
Audience
• Project team members who will participate in meetings to assess scheduling processes and policies for the Workforce Scheduler implementation
• Managers who will be working with job transfers or advanced scheduling tasks
• Configuration specialists and application administrators who will be participating in advanced courses that deal with organizational maps
Workforce Scheduler w/WFF 8.1 Managing Forecasts and Schedules
Course Number: 9994631-0
Delivery Method: Virtual or On-site Classroom
Audience: Project Team & Managers/Supervisors
Course Description This instructor-led course prepares you to use Workforce Scheduler with Workforce Forecast Manager to perform daily and weekly tasks including: preparing for volume and labor forecasts, reviewing and editing forecasts, managing employee availability, skills, preferences, and requests for time-off, evaluating and maintaining coverage and schedules, and analyzing budget, forecast, and actual data in order to improve productivity and reduce costs. This course combines lecture, demonstration, and many hands-on practice exercises.
Objectives
After completing this course, you should be able to:
• Identify Workforce Scheduler and Workforce Forecast Manager components and describe how they automate key functions in the labor scheduling process
• Describe the necessary inputs and outputs of each component
• Add special events to the site calendar
• Modify hours of operation
• Review and adjust volume forecasts
• Add custom driver data to labor forecasts
• Evaluate labor forecasts
• Update employee scheduling information including availability and time-off requests
• Set up new hires for scheduling
• Evaluate and adjust system-generated schedules
• Post schedules
• Run schedule reports
• Identify steps for rerunning current week forecasts to align schedules with changes in current business trends
• Monitor business performance and labor productivity data for the current schedule period
• Adjust current schedules to align with current performance data
Audience This course is designed for those responsible for managing forecasts and schedules using Workforce Scheduler with Workforce Forecast Manager. This course also provides those who administer Workforce Scheduler and Workforce Forecast Manager with experience using the tools and processes they maintain in the application. Depending on the organization, this may include the following:
• Schedulers, Staffers, and Application Administrators on the customer project team
• Help Desk Specialists
• Training Specialists
Prerequisites • None
• Advance Preparation-None
Other Courses that are identified as introductory are equivalent to courses that offer basic skills and knowledge.
Workforce Scheduler w/WFF 8.1 Administering Forecasts and Schedules
Course Number: 9994632-0
Delivery Method: Virtual or On-site Classroom
Audience: Project Team & IT/IS
Course Description This instructor-led course prepares you to configure Workforce Scheduler with Workforce Forecast Manager and perform the administrative functions needed to keep the configuration up-to-date. You will learn the structure and function of forecasting and scheduling configuration components in Workforce Scheduler with Workforce Forecast Manager, as well as a process to configure, maintain and troubleshoot common changes to these components. This course combines lecture, demonstration, and many hands-on practice exercises.
Objectives After completing this course, you should be able to:
• Modify organizational map components, such as changing location names and adding jobs to the map
• Update organizational groups and job transfer sets
• Describe the dependencies among forecasting and scheduling configuration components in Workforce Scheduler with Workforce Forecast Manager
• Apply a common process to accurately and efficiently manage and implement changes to forecasting and scheduling configuration components
• Use automated tools to perform an extensive copy or move of one or more existing stores in the system
• Administer and maintain forecasting configuration components, such as the special events, hours of operation, and labor standards
• Administer and maintain scheduling configuration components, such as Scheduler profiles, location profiles and Auto-Scheduler option sets Audience
Audience This course is for those responsible for maintaining the configured Workforce Scheduler with Workforce Forecast Manager applications, including:
• Project Team
• Application Administrators
• Help Desk Specialists
Prerequisites:
• Workforce Scheduler w/WFF Managing Forecasts and Schedules
Course Description This self-paced learning course prepares you to successfully develop effective ways for developing and controlling labor budgeting activities. A sandbox is included so participants can practice various tasks within the Workforce Budgeting product.
Objectives After completing this course, you should be able to:
• Create sales and labor plans using Workforce Budgeting
• Perform basic edits on sales and labor plans
• Evaluate plans using what-if scenarios and comparisons
• Build custom KPIs to use in what-if scenarios
• Distribute sales and labor plans for review
• Sign off on the sales and labor plans as the sales and labor budget
• Create and publish sales and labor period plans to track performance against budget
Audience This course is designed for those responsible for managing labor budgets using Workforce Budgeting. This course also provides those who administer Workforce Budgeting with experience using the tools and processes they maintain in the application. Depending on the organization, this may include the following:
Schedulers, Corporate Finance, Operations Managers and Application Administrators on the customer project team
• Help Desk Specialists
• Training Specialists
Prerequisites:
• None
• Advance Preparation-None
Other Courses that are identified as introductory are equivalent to courses that offer basic skills and knowledge.
Duration: 6 hours
Price: KnowledgePass subscription required
Course Level: Introductory
CPE: 0
Instructional Method: Self-Paced
Method of Deployment: This self-paced learning is accessed via Kronos KnowledgePass™.
Workforce Central 8.1 Train-the-Trainer 1 participant
Course Number: 9999750-0, 9999751-0
Delivery Method: Virtual or On-site Classroom
Audience: Individuals identified as end user trainers
Course Description
The purpose of the Train-the-Trainer program is to help you successfully deliver Kronos Workforce Central software training to manager and employee end users in your organization. Components of this program include:
• A welcome packet that provides guidance early in the implementation process on developing your Kronos training program.
• Access to adaptable course content (a course guide with exercises for managers; presentation files and job aids for
employees) covering common tasks performed in Workforce Central. You can use this course content as the starting point for preparing training for your organization (a KnowledgePassTM subscription is required to access courseware materials).
• Workforce Central product training on manager-level tasks (optional).
• A follow-on consulting session that covers creating and implement-ing your Kronos training program, recommended training practices, and expert tips on adapting your Kronos training content (optional).
The Workforce Central product training included varies according to the Workforce Central modules included in your Train-the-Trainer program:
Module Included Optional Product Training
Workforce Timekeeper Public class: WTK 8.1 Managing Timecards and Schedules
Public class: Workforce Scheduler w/WFF 8.1 Managing Forecasts
and Schedules
Objectives After completing this program, you should be able to:
• Strategize for your Workforce Central end user training rollout
• Define and explain common Workforce Central tasks for managers and employees in your organization
• Adapt provided course content to meet the needs of end users in your organization
• Identify KnowledgePass resources to supplement and support your training strategy
• Prepare to deliver Workforce Central training content to end users
Audience Individuals responsible for delivering Workforce Central training to end users in the organization. This includes company trainers, project team members, super users or others within the company designated to deliver training.
Prerequisites
• None
• Delivery Type: Instructor Led Training
Duration: Varies depending on the Workforce Central modules included in your Train-the-Trainer program (see table above)
Audience: Individuals identified as end user trainers
Course Description
The purpose of the Train-the-Trainer program is to help you successfully deliver Kronos Workforce Central software training to manager and employee end users in your organization. Components of this program include:
• A welcome packet that provides guidance early in the implementation process on developing your Kronos training program.
• Access to adaptable course content (a course guide with exercises for managers; presentation files and job aids for employees) covering common tasks performed in Workforce Central. You can use this course content as the starting point for preparing training for your organization (a KnowledgePassTM subscription is required to access courseware materials).
• Workforce Central product training on manager-level tasks (optional).
• A consulting session that covers creating and implementing your Kronos training program, recommended training practices, and expert tips on adapting your Kronos training content (optional).
Objectives After completing this program, you should be able to:
• Strategize for your Workforce Central end user training rollout
• Define and explain common Workforce Central tasks for managers and employees in your organization
• Adapt provided course content to meet the needs of end users in your organization
• Identify KnowledgePass resources to supplement and support your training strategy
• Prepare to deliver Workforce Central training content to end users
Audience Individuals responsible for delivering Workforce Central training to end users in the organization. This includes company trainers, project team members, super users or others within the company designated to deliver training.
Prerequisites
• None
Delivery Type: Instructor Led Training, Virtual
Duration: The Train-the-Trainer program duration varies according to the Workforce Central modules included
in your program:
• Workforce Timekeeper – 1 day
• Workforce Absence Manager: Attendance – 1 day
• Workforce Scheduler (Core) – 2 days
• Workforce Scheduler (Healthcare) – 3 days
• Workforce Scheduler with Workforce Forecast Manager (Retail) – 2 days
Durations listed are the maximum duration – some organizations may complete their Train-the-Trainer session in fewer days based on participant familiarity with Workforce Central and/or training deployment.
Workforce Scheduler w/WFF 8.1 Self-Service for Scheduling Employee Training Kit
Delivery Method: Self-Study
Audience: Training Managers & Employees
Course Description This kit is designed to train employees on using self-service for scheduling features in Workforce Scheduler with Workforce Forecast Manager.
Objectives After completing this course, you should be able to train employees to successfully perform self-service for scheduling tasks such as:
• Request time off
• Fill an open shift
• Swap shifts
• Change availability
Audience The kit is designed for HR administrators who train employees on using self-service for scheduling features in Workforce Scheduler.
Content The kit includes the following materials:
• Sample job aids for performing self-service for scheduling tasks using Workforce Scheduler.
• Microsoft® PowerPoint® files for sample job aids are also included so that you can tailor these files to reflect your business practices.
Prerequisites Microsoft PowerPoint skills are required to customize the contents of the kit.
