8/9/2019 2Electronic Distribution Overview.ppt
1/52
ELECTRONIC RESERVATION
DISTRIBUTIONin todays World
and where does it ft
8/9/2019 2Electronic Distribution Overview.ppt
2/52
EDS
The EDS is composed of two major components:
The DS or lo!al Distri!"tion Syste#. A
means of electronic booking airlines seats, car hirehotel rooms and ship cruises onl b Tra!el"rofessionals #mostl agents$
The IDS or Internet Distri!"tion Syste#. Ameans of booking the abo!e ser!ices b chanellingpotential end user bookers #self bookers$ !ia thee%isting &DS or directl through the 'nternetsstem.
8/9/2019 2Electronic Distribution Overview.ppt
3/52
ra$hi% o&er&iew o' the EDS
Internet Distri!"tion
Direct (onnectPartners include AOL,Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ Hotel
Lodin Assocs
and !0 "tate
#ouris$ Bureaus%
eCo##er%e
)eb Sites Tra!el "ortals)eb Sites
Hotels, &esorts
and Chains
Associations,
'e$(ershi)s
and Destinations
Call Center
*n(ound Voice
*Out(ound Voice*Private La(el
*ull-#i$e &eservation Outsourcin
*Over.lo/ and A.ter-Hours Calls
*#ravelers "u))ort Des
2e3t eneration "ea$less D"
Connectivit5 2CL6D2 Auto$atic
&ate, Availa(ilit5, and HOD Content
6)dates and Distri(ution
nternet Distri(ution "5ste$
78D"9: Connectivit5 2CL6D2
&ate, Availa(ilit5, and Allot$ent
6)dates and Distri(ution
Hosted ;e( "ite
and #ravel Portals 2CL6D2
nternet 'aretin
Call Center &eservation and
"u))ort "ervices
Tra&el A(ents
Online Aencies
Others)
Bric < 'ortar
Aencies
nterated "inle
Data(ase
/ith "inle $ae
nventor5
&eservation
Deliver5 via
='L nter.ace,
>$ail or a3
&ates, Allot$ents
and HOD Content
via %ore>3tranet
&eservation
Deliver5 via >$ail
or a3
&ates, Allot$ents
and HOD Content
via %ore>3tranet
Hotels /ith e$ito#eP'" Hotels /ith !rdPart5 P'" Hotels /ithout a P'"
8/9/2019 2Electronic Distribution Overview.ppt
4/52
*a+or TRAVEL DISTRIBUTION Co#$aniesWho owns who,,
DS Leis"re Cor$orate A-liateTra&el
A(en%y
Ti#e
Share
DS.
alileo/Wi0Co#Swit%h
Chea$Ti%1ets/Lod(in(2%o#/
Or!it0
Tra&el$ort/Or!it0 'orB"siness
Lod(in(2%o#/Neat ro"$
ThorConsorti"#
RCI
Wi0Co#/Tr"st Intl/She$herdSyste#s
Sa!reTra&elo%ity/
Site34/Tra&el%hannel
Tra&elo%ityB"siness/etThere
Tra&elo%ity.artner/
Tra&elo%ity/Site34/
Ne5ion
WorldChoi%eTra&el
None
Syn6is/Sa!re
Distri!"tionTe%hnolo(ie
s
None 789
E5$edia/:otels2%o#/
:otwire/Anyway2%o#/
TV Tra&el Sho$
E5$ediaCor$orate/
*etro$olitanTra&el/E(en%ia
WWTE/E5$edia/
:otels2%o#
Classi%C"sto#
Va%ations
Inter&alIntl
NewtradeTe%hnolo(ie
s
A#ade"sOneTra&el2%o#/
E&ia((i2%o#/O$odo
e;Tra&elOneTra&el2%o
#Va%ation2%o
#None None
.e(as"sSwit%h
:otelBoo12%o#/Tra&elWe!2%o#
None
OnlineDistri!"tionData!ase
7ODD9
Co##ission.ro%essin(Ser&i%es
None
Utell/Unire0/.e(as"sSol"tions
#*$ "rimar &DS "artners are )orldSpan and Sabre
S+-(E: "ho(us)right 'nc.
http://www.iac.com/http://www.sabre-holdings.com/8/9/2019 2Electronic Distribution Overview.ppt
5/52
DS Swit%hCentral Reser&ation Syste#s/ CROs
and Re$resentation
8/9/2019 2Electronic Distribution Overview.ppt
6/52
8/9/2019 2Electronic Distribution Overview.ppt
7/52
Online Tra&elers .RO
8/9/2019 2Electronic Distribution Overview.ppt
8/52
8/9/2019 2Electronic Distribution Overview.ppt
9/52
8/9/2019 2Electronic Distribution Overview.ppt
10/52
8/9/2019 2Electronic Distribution Overview.ppt
11/52
UNDERSTANDIN the Vario"s Boo1in(O$tions
'or Tra&elers
8/9/2019 2Electronic Distribution Overview.ppt
12/52
O.TION 8 The TELE.:ONE
8/9/2019 2Electronic Distribution Overview.ppt
13/52
The TELE.:ONE
82 Call :otels Sales orReser&ations O-%eDire%t
8/9/2019 2Electronic Distribution Overview.ppt
14/52
The TELE.:ONE
82 Call :otels Sales or
Reser&ations O-%eDire%t
2 Call :otels CentralReser&ations O-%e
8/9/2019 2Electronic Distribution Overview.ppt
15/52
The TELE.:ONE
82 Call :otels Sales orReser&ations O-%e
Dire%t
2 Call :otels CentralReser&ations O-%e
2 Call Tra&el A(ent
8/9/2019 2Electronic Distribution Overview.ppt
16/52
The TRAVEL AENT
Re$resentin( o&er J/ Tra&el
A(ents
3B/38
3/M3B
8/
3B/BB
Asia .a%if% E*EA
Latin A#eri%a USAK Canada
A$$ro5i#ately 8J3/ Tra&el A(en%iesWorldwide
8/9/2019 2Electronic Distribution Overview.ppt
17/52
8/9/2019 2Electronic Distribution Overview.ppt
18/52
TRAVEL AENT :otel Boo1in(s ; F
Roo# Ni(hts .%t2 rowth A&(2 Daily Rate .%t2 rowth
Tra&el A(entCo#$onent
4/8M/F 32MG 828 2G
Cons"#er InternetCo#$onent
/4/M 82G 82M 82G
Total DS >.e(as"s :otel e;Co##er%e
88F/J8/M4 M23G 82 24G
S+-(E: Tra!el(4'(5
e6onitor
8/9/2019 2Electronic Distribution Overview.ppt
19/52
*ar1et Se(#ent Roo# Ni(hts .%t2 rowth A&(2 Daily Rate .%t2 rowth
L"5"ry /38/FM3 8324G 82F M2G
U$s%ale /3MM/8 2FG 83F28 2FG
*id;S%ale 4/3JJ/8J 2G 88283 323G
B"d(et M/38/J4 824G M2MJ 24G
.er'or#an%e !y *AR?ET SE*ENT
S+-(E: Tra!el(4'(5
e6onitor
8/9/2019 2Electronic Distribution Overview.ppt
20/52
:otels
RentalCars
Airlines
Cr"ises
LOBAL DISTRIBUTION S@STE*S
8/9/2019 2Electronic Distribution Overview.ppt
21/52
8/9/2019 2Electronic Distribution Overview.ppt
22/52
LOBAL DISTRIBUTION S@STE*S alileo
alileo International was 'o"nded in 844 !y 88#a+or North A#eri%an and E"ro$ean airlines2
North A#eri%a/ E"ro$e/ the *iddle East/ A'ri%a/and the AsiaK.a%if% re(ion2
O%to!er o' 8/ Cendant Cor$oration a%"iredalileo International 'or a$$ro5i#ately 82J!illion in %o##on sto%1 and %ash2
Ser&es tra&el a(en%ies at a$$ro5i#ately F3/
lo%ations2
3 airlines/ M hotel %o#$anies/ %ar rental%o#$aniesand J to"r o$erators2
8/9/2019 2Electronic Distribution Overview.ppt
23/52
8/9/2019 2Electronic Distribution Overview.ppt
24/52
LOBAL DISTRIBUTION S@STE*S WorldS$an
8/9/2019 2Electronic Distribution Overview.ppt
25/52
New DS $ro&ider PL"'tona&Q
In *ar%h L"'thansa anno"n%ed that they will +oin
swit%hwor1s and ITA so'tware as a $re'erreds"$$lier to $ro&ide an alternati&e a%%ess $lat'or#to Star Allian%e airlines2
These airlines in%l"de
Air Canada/ Air New ealand/ ANA/ A"strian/ !#i/
LOTL"'thansa/ SAS/ Sin(a$ore/ TA./ Thai/ United/ US Air/
Vari(
Readin( thro"(h the $ress anno"n%e#ent in s#all
$rint yo" %an see that this is a +oint de&elo$#ent !yNa&i(ant 7owns T9/ A#e5 and Carlson2
*ore %hoi%e in 'a%t #eans #ore (lo!al $layersha&in( a $ie%e o' the a%tion a%ross all their s$hereso' %or$orate in"en%e
8/9/2019 2Electronic Distribution Overview.ppt
26/52
DS Tra&el A(en%y Installations !yREION
B
3/BBB
8B/BBB
83/BBB
B/BBB
3/BBB
B/BBB
3/BBB
FB/BBB
Asia .a%if% E*EA Latin A#eri%a USAKCanada
A#ade"salileo
Sa!re
Worlds$an
8/9/2019 2Electronic Distribution Overview.ppt
27/52
TRAVEL AENT Reser&ations
SWITC:#)i/(om or
"egasus$
CRSCRS
Tra&el A(en%y
:otels/ Resortsand Inns
8/9/2019 2Electronic Distribution Overview.ppt
28/52
Wi0Co#
International
Be(an in 84JM to $ro&ideDS
and reser&ation ser&i%es S"!sidiary o' Cendant
DS SWITC: CO*.ANIES
.UR.OSETo pass the data between the &DSs and the (entral -eser!ationSstems #and +7ces$ and to reduce the costs of indi!idualconnections to each &DS. These switches le! appro%. 8* pretransaction.
.e(as"s
Sol"tions
8/9/2019 2Electronic Distribution Overview.ppt
29/52
TRAVEL AENT Reser&ations
SWITC:#)i/(om or
"egasus$
CRSCRS
Tra&el A(en%y
:otels/ Resortsand Inns
8/9/2019 2Electronic Distribution Overview.ppt
30/52
DS CONNECTIVIT@ Ty$es
Ty$e B 7or telety$e9%onne%tions wor1 &ia ARIn% orSITA data %o##"ni%ationslines and %an !e %o#$ared tosendin( a 'a5 ;; yo" 1now yo"r
#essa(e has !een re%ei&ed!"t ha&e to wait 'or ares$onse2 Ty$e B %onne%ti&ityallows 'or (reater s$eed and%on&enien%e 'or tra&el a(entso&er #an"al $ro%essin(2 WithTy$e B lin1s/ the %onfr#ationn"#!er is "$dated in the .NRand $la%ed in the tra&ela(ents "e"e (enerallywithin #in"tes to a 'ew ho"rsa'ter %o#$letin( thereser&ation de$endin( on thehotel %o#$anys o$erational$ro%ed"res2
The tra&el a(ent has to%o#$lete the hotel !oo1in(re"est/ end the transa%tionand re;dis$lay the .NR 7$se"do%ity %ode9 to deter#ine i' the
reser&ation has !een %onfr#ed2Ty$e B %o##"ni%ation is "sedas a P'all;!a%1Q $ro%ed"re 'orhotel %o#$anies "sin( Ty$e A$ro%essin( when a Ty$e A lin1 isdown 'or #aintenan%e/ 'ore5a#$le2 On o%%asion/ e&eryhotel %o#$any that "ses Ty$e A
lin1s will re&ert to Ty$e B2 Thise5$lains why it is $ossi!le tore%ei&e %onfr#ation n"#!ersi##ediately d"rin( onetransa%tion while 'or another atthe sa#e hotel there is anlon(er %onfr#ationdeli&ery ti#e2
Ty$e B .ro%essin( Why it #atters to aTA
8/9/2019 2Electronic Distribution Overview.ppt
31/52
DS CONNECTIVIT@ Ty$es
Ty$e A %onne%tions "se adedi%ated tele$hone lineand $ro&ide intera%ti&e%onfr#ation $ro%essin(2 It
%an !e %o#$ared to tal1in(to so#eone on thetele$hone ;; yo" send yo"r#essa(e and re%ei&e a re$lyal#ost i##ediately witho"tha&in( to end the re%ord2
Ty$e A %onne%ti&ity wor1s inPreal ti#eQ2 It $ro&ides ani##ediate res$onseallowin( tra&el a(ents to
re%ei&e their hotelreser&ation %onfr#ationn"#!er within a!o"t Mse%onds2
Ad&anta(es o' Ty$e AConne%ti&ity
Confr#ation s$eed a!o"t Mse%onds or less
Intera%ti&e $ro%essin( anderror res$onse
Ty$e A .ro%essin( Why it #atters to aTA
8/9/2019 2Electronic Distribution Overview.ppt
32/52
DS CONNECTIVIT@ Ty$es
Sea#less %onne%ti&ity is anad&an%ed %onne%tion 'ordis$layin( intera%ti&e data2Reser&ation $ro%essin( is
still Ty$e A/ !"t the#essa(in( standards arenewer and #ore e-%ient2Additionally/ intera%ti&e#odif%ations and%an%ellations are "s"allyin%l"ded in this le&el o'%onne%ti&ity2
Sea#less %onne%ti&ity allows#"%h o' the roo# des%ri$tion/rate/ !oo1in( r"les anda&aila!ility data dis$layed to a
tra&el a(ent thro"(h their DSto !e (athered dire%tly 'ro#the hotel %o#$anys %entralreser&ation syste#2
Ad&anta(es o' sea#less%onne%ti&ity Viewin( in'or#ation drawn
dire%tly 'ro# CRS Confr#ation s$eed
Real;ti#e in'or#ation
*ore in'or#ation and #orea%%"rate in'or#ation
In'or#ation is less %ry$ti% #ore "ser 'riendly lan("a(e
Sea#less .ro%essin( Why it #atters to aTA
8/9/2019 2Electronic Distribution Overview.ppt
33/52
DS CONNECTIVIT@ Ty$es
Also 1nown as PNSQ/ thiste%hnolo(y enhan%es and is!"ilt "$on %lassi% Sea#lessConne%ti&ity to allow
sea#less data to !edis$layed on the #"lti;$ro$erty/ hotel list anda&aila!ility dis$lays2
Ne5t eneration Sea#less$rod"%ts #a1e thesho$$in( dis$lays in DSs#ore a%%"rate with real
ti#e sea#less data and aidsthe sele%tion $ro%ess th"si#$ro&in( the frst ste$ inthe sho$$in(K!oo1in($ro%ess in DS2
Ne5t enerationSea#less
Why it #atters to aTA
Ea%h DS has its own na#e 'or their NS .rod"%tA#ade"s Dyna#i% A%%essalileo Inside Sho$$erSABRE Dire%t Conne%t Sho$$erWorldS$an Inte(rated So"r%e
8/9/2019 2Electronic Distribution Overview.ppt
34/52
ADVANTAES o' Ne5t enerationSea#less Conne%ti&ity
Real;ti#e in'or#ation on the frst hotel
a&aila!ility dis$lays
Alle&iates #isin'or#ation !etween the #"lti;hotel a&aila!ility dis$lays and sin(le hoteldis$lays
Sa&es ti#e !y #a1in( a$$ro$riate hotelsele%tions 'ro# the #"lti;hotel a&aila!ilitydis$lay
Sa&es ti#e !y #ani$"latin( the #"lti;hotel
a&aila!ility dis$lays to "sers s$e%if% hotelre"estsKre"ire#ents
RESULTIN in an a&era(e sales in%reaseo' G &ers"s sea#less %onne%ted CRS
8/9/2019 2Electronic Distribution Overview.ppt
35/52
SWITC:#)i/(om or
"egasus$
CRSCRS
Tra&el A(en%y
:otels/ Resortsand Inns
TRAVEL AENT Reser&ations
&ia Inter'a%e/ E*ail Co##"ni%ation
or
8/9/2019 2Electronic Distribution Overview.ppt
36/52
Roo# Ni(hts G Chan(e ADR G Chan(e
New @or1 8/4/3M F28G 82 832JG
Los An(eles 8/M/J 2G 842J M2FG
San
8/9/2019 2Electronic Distribution Overview.ppt
37/52
O.TION The INTERNET
O&er
83/BB
BSites
O&er
83/BB
BSites
and
.orta
ls
and
.orta
ls
8/9/2019 2Electronic Distribution Overview.ppt
38/52
W:@ Leis"re Tra&elers Boo1at Their
8/9/2019 2Electronic Distribution Overview.ppt
39/52
8/9/2019 2Electronic Distribution Overview.ppt
40/52
W:@ a Best A&aila!le Rate,
O&er the $ast two years/ !est a&aila!le rates ha&e
!e%o#e $art o' the tra&el ind"stry lands%a$e/$ri#arily a#on( hotels2Do they wor1, @es/ on%eWe! tra&elers #a1e s"re theyre not +"st
#ar1etin( "2 In 'a%t/#ore than in 8 USleis"re tra&elers are 'er&ent Best Rates"$$orters2 S"$$orters are !rand loyal !"t ironi%ally $re'er to !"y 'ro# We! a(en%y sites2Best A&aila!le Rate hel$ s"$$liers 1ee$e5istin( #ar1et share and %an !e "sed to steal
share 'ro# inter#ediaries2 B"t We! a(en%ies%an also !eneft 'ro# Best A&aila!le Rates !ystealin( !"siness 'ro# other We! a(en%ies ratherthan alienatin( s"$$liers2
8/9/2019 2Electronic Distribution Overview.ppt
41/52
The INTERNET
82 Brand Sites 7M82FG9
2 Retail Sites823G o' InternetBoo1in(salso re'erred to asPOnline Tra&el
A(en%iesQ
8/9/2019 2Electronic Distribution Overview.ppt
42/52
The INTERNET
82 Brand Sites 7M82FG9
2 Retail Sites 7823G9
2 *er%hant SitesJ2G o' Internet
Boo1in(s
http://www.hotels.com/index.jsp;jsessionid=U1KX1S0LVW42DLAQEZCCCPNMCATDOH208/9/2019 2Electronic Distribution Overview.ppt
43/52
S:ARE o' Channel Boo1in(s
Share o'Internet Boo1in(s
Share o'Channel Boo1in(s
.%t2 Chan(eo&er
*er%hant Sites J2G 82G 42G
E5$edia 2G 32FG 32G
:otels2%o# 2G 23G ;832JG
Tra&elo%ity 82MG 842G 842G
Or!it0 2JG 42FG ;23G
Tra&elWe! 2G F2G F23G
Lod(in(2%o# 28G 823G nKa
S+-(E: Tra!el(4'(5 eT-A5
8/9/2019 2Electronic Distribution Overview.ppt
44/52
The INTERNET
82 Brand Sites 7M82FG9
2 Retail Sites 7823G9
2 *er%hant Sites 7J2FG9
F2 O$a"e Sites
M23G o' InternetBoo1in(s
8/9/2019 2Electronic Distribution Overview.ppt
45/52
S:ARE o' Channel Boo1in(s
Share o'Internet Boo1in(s
Share o'Channel Boo1in(s
.%t2 Chan(eo&er
O$a"e Sites M23G 82G 82G
.ri%eline 32JG MM2JG 82G
:otwire 82MG 2G 8F28G
S+-(E: Tra!el(4'(5 eT-A5
W:O W:AT ' W:ERE d
8/9/2019 2Electronic Distribution Overview.ppt
46/52
W:O (ets W:AT 'ro# W:ERE and:OW,
Site So"r%eTra&elo%ity2%o# Sa!re
E5$edia2%o#WorldS$anK.e(as"sKOwn E5tranetK.*S I;
'a%e
Or!it02%o# .e(as"s
Chea$Ti%1ets2%o# alileo
:otwire2%o# .e(as"s
.la%esToStay2%o# WorldRes
:otels2%o#
8/9/2019 2Electronic Distribution Overview.ppt
47/52
W:O (ets W:AT 'ro# W:ERE and:OW,
Site *iddle#an So"r%e
@ahoo2%o# Tra&elo%ity Sa!re
AOL2%o# Tra&elo%ity Sa!re
Earthlin12%o# E5$ediaWorlds$anKOwn E5tranetK.*S
I;'a%e
*SN2%o# E5$edia
Worlds$anKOwn E5tranetK.*S
I;'a%e
Ly%os2%o# Or!it0 .e(as"s
AltaVista2%o# Or!it0 .e(as"s
E5%ite2%o# E5$edia .e(as"s
.ass1ey2%o# :otel Dire%t
etThere2%o# Sa!re
8/9/2019 2Electronic Distribution Overview.ppt
48/52
CRO :otel Boo1in(s .%t2 O' F Res .%t2 O' Res .%t2 Chan(e
Brand We!sites 824G 8J28G 823G
Retail We!sites 2JG F2G 8828G
*er%hant We!sites 2G 2G 2G
O$a"e We!sites 2G 2G 82G
TOTAL INTERNET 2MG M28G 828G
DS Tra&el A(ent 32G 23G 2G
TOTAL ELECTRONIC 2G 2G 2MG
Voi%e F2G 2FG 23G
TOTAL
8/9/2019 2Electronic Distribution Overview.ppt
49/52
El t i Di t i! ti AN@ :OTEL
8/9/2019 2Electronic Distribution Overview.ppt
50/52
Sa#$leRATE STRUCTURE
Rate Ty$e Channel
Sell.ri%e$er
ni(ht
DS.
8/9/2019 2Electronic Distribution Overview.ppt
51/52
*a+or TRAVEL DISTRIBUTION Co#$aniesWho owns who,,
DS Leis"re Cor$orate A-liateTra&el
A(en%yTi#eShare
DS.
alileo/Wi0Co#Swit%h
Chea$Ti%1ets/Lod(in(2%o#/
Or!it0
Tra&el$ort/Or!it0 'orB"siness
Lod(in(2%o#/Neat ro"$
ThorConsorti"#
RCI
Wi0Co#/Tr"st Intl/She$herdSyste#s
Sa!reTra&elo%ity/
Site34/Tra&el%hannel
Tra&elo%ityB"siness/etThere
Tra&elo%ity.artner/
Tra&elo%ity/Site34/Ne5ion
WorldChoi%eTra&el
None
Syn6is/Sa!re
Distri!"tionTe%hnolo(ie
s
None 789
E5$edia/:otels2%o#/
:otwire/Anyway2%o#/
TV Tra&el Sho$
E5$ediaCor$orate/
*etro$olitanTra&el/E(en%ia
WWTE/E5$edia/
:otels2%o#
Classi%C"sto#
Va%ations
Inter&alIntl
NewtradeTe%hnolo(ie
s
A#ade"sOneTra&el2%o#/
E&ia((i2%o#/O$odo
e;Tra&elOneTra&el2%o
#Va%ation2%o
#None None
.e(as"sSwit%h
:otelBoo12%o#/Tra&elWe!2%o#
None
OnlineDistri!"tionData!ase
7ODD9
Co##ission.ro%essin(Ser&i%es
None
Utell/Unire0/.e(as"sSol"tions
#*$ "rimar &DS "artners are )orldSpan and Sabre
S+-(E: "ho(us)right 'nc.
ra$hi% o&er&iew o' the EDS
http://www.iac.com/http://www.sabre-holdings.com/8/9/2019 2Electronic Distribution Overview.ppt
52/52
ra$hi% o&er&iew o' the EDS
Internet Distri!"tion
Direct (onnectPartners include AOL,Yahoo,
Verizon, Delta,
100+ Convention
Bureaus, 40+ HotelLodin Assocs
and !0 "tate
#ouris$ Bureaus%
eCo##er%e
)eb Sites Tra!el "ortals)eb Sites
Hotels, &esorts
and Chains
Associations,
'e$(ershi)s
and Destinations
Call Center
*n(ound Voice
*Out(ound Voice
*Private La(el*ull-#i$e &eservation Outsourcin
*Over.lo/ and A.ter-Hours Calls
*#ravelers "u))ort Des
2e3t eneration "ea$less D"
Connectivit5 2CL6D2 Auto$atic
&ate, Availa(ilit5, and HOD Content
6)dates and Distri(ution
nternet Distri(ution "5ste$
78D"9: Connectivit5 2CL6D2
&ate, Availa(ilit5, and Allot$ent
6)dates and Distri(ution
Hosted ;e( "ite
and #ravel Portals 2CL6D2
nternet 'aretin
Call Center &eservation and
"u))ort "ervices
Tra&el A(ents
Online Aencies
Others)
Bric < 'ortar
Aencies
nterated "inle
Data(ase
/ith "inle $ae
nventor5
&eservation
Deliver5 via
='L nter.ace,
>$ail or a3
&ates, Allot$ents
and HOD Content
via %ore>3tranet
&eservation
Deliver5 via >$ail
or a3
&ates, Allot$ents
and HOD Content
via %ore>3tranet