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BITCVideo Case on Structured Dialogic Design
Plus
Taxonomy of IT Consulting, IT Servicesand Outsourcing
Dr. Surinder Batra
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Typical Consulting Framework
Approach the Client
Deliver Business Results
Collaborate to select the Solution
Design Solution Options
Understand the Clients Situation
Visualize Success
Negotiate the Relationship
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From:
Date: Fri, Oct 22, 2010 at 9:05 PM
Subject: video
Hi Surinder:
How are you doing? I just thought of our work together a few years ago and decided
to connect with you. Also my colleague Tom Flanagan expressed an interest to
connect with you about some international initiative.
I would like you, if you have 10 minutes to spare, to look at this video presentation of
the work we did with Israelis and Palestinians in Cyprus last summer and let me
know what you think of it:
http://www.youtube.com/watch?v=E7NSjhZno80
I am curious to know, since you have experienced the process, if this video makes it
more understandable.
Thanks,
aleco 3
mailto:[email protected]:[email protected]:[email protected]://www.youtube.com/watch?v=E7NSjhZno80http://www.youtube.com/watch?v=E7NSjhZno80mailto:[email protected]:[email protected]:[email protected]8/11/2019 BITC ActBeyoyndBorders 9July2014
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Key Learning from the Video
Co-creation of Solutions with Shared Ownership
through Structured Dialogic Design
Three Co-laboratories
Vision Tree (Describes ought to be)
Wall of Obstacles (can be, provided
Action Agenda (will be, and how!)
Tear down the wall of obstacles and nurture the
vision tree 4
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Key Learning from the Video (contd.)
Triggering Questions
Cogniscope Software
Contextual Relationship
Deep Drivers
A Cycle
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What is Cogniscope?
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What is Cogniscope?
A set of methodologies
for understanding & structuring complex
problems in organizational and social
situations
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Basic Philosophy behind Cogniscope
No single stakeholder understands the
totality of a situation
It is important to gather the individual
knowledge of all stakeholders and
synthesize the same into group knowledge
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B
A
Facilitates
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Taxonomy of IT Consulting and IT Services
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Taxonomy of IT Consulting & IT Services
(Source: NASSCOM/IDC)
Technology-related Products
& Services
IT Services BPOHardwarePackaged
Software
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Categorization of IT Services
IT Services
IT
outsourcing
Support &TrainingProject-based
Services
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Categorization of Support & Training
Support & Training
Hardware
deployment
& support
IT Education& Training
Software
deployment
& support
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Consulting vs. Outsourcing
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Key Distinctions of IT Consulting
Is in the nature of a project (and not simply
a contractual set of activities over a long
time frame as in outsourcing)
Requires direct face-to-face interface,
though not for the complete duration of the
project and entire set of activities
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Outsourcing vis--vis IT Consulting
Outsourcing
Global delivery model is
at the backbone of
outsourcing Time horizons of
outsourcing contracts
much longer (several
years) Governed by Service
Level Agreements
IT Consulting
Intimate consultant
client relationship,
facilitated by on-sitepresence of the
consultant
Relatively shorter time
horizons Governed by specified
contractual obligations