Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
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Lesson 4Lesson 4
Office PracticesOffice Practices
Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Lesson 4 ObjectivesLesson 4 Objectives Upon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:
Identify which types of contracts and Identify which types of contracts and forms that should be maintained in a forms that should be maintained in a well-managed forms manual and well-managed forms manual and explain why these forms should be explain why these forms should be prepared by the brokerprepared by the broker
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Lesson 4 ObjectivesLesson 4 Objectives Upon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:
Explain the purpose of a staff meeting Explain the purpose of a staff meeting and list three things that should and and list three things that should and should not take place at staff meetings.should not take place at staff meetings.
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Lesson 4 ObjectivesLesson 4 ObjectivesUpon completion of this lesson, each student will be able to:Upon completion of this lesson, each student will be able to:
Explain the advantages of farming and Explain the advantages of farming and identify three farming techniques.identify three farming techniques.
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
The Policies and Procedures Manual The Policies and Procedures Manual Should be well organizedShould be well organized
Should be up to dateShould be up to date
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
The Policies and Procedures Manual The Policies and Procedures Manual
(cont’d) (cont’d)
Should have staff inputShould have staff input
Should address all areasShould address all areas
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Contracts and Forms Manual Contracts and Forms Manual Contains commonly used forms and Contains commonly used forms and
contractscontracts
Should be prepared by the brokerShould be prepared by the broker
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Training Programs Training Programs Are a major concern to brokersAre a major concern to brokers
Some training is required by lawSome training is required by law
Well prepared seminar = months of Well prepared seminar = months of experienceexperience
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Training Programs Training Programs (cont’d) (cont’d)
Speakers available at little to no costSpeakers available at little to no cost
Experienced agents conduct seminarsExperienced agents conduct seminars
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Staff Meetings Staff Meetings Should be regularly scheduledShould be regularly scheduled
Monday morning is a good timeMonday morning is a good time
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Staff Meetings Staff Meetings (cont’d)(cont’d)
Should be positiveShould be positive
No personal criticismNo personal criticism
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Staff Meetings Staff Meetings (cont’d)(cont’d)
Should have an agendaShould have an agenda
Introduce new listingsIntroduce new listings
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Staff Meetings Staff Meetings (cont’d)(cont’d)
Goal setting, team building, and sales Goal setting, team building, and sales techniquestechniques
Office toursOffice tours
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Goal Setting Goal Setting Help calculate efforts and rewardsHelp calculate efforts and rewards
Helps determine company budgetsHelps determine company budgets
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Goal Setting Goal Setting (cont’d)(cont’d)
Accurate data is needed for accurate Accurate data is needed for accurate
goalsgoals
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Checklist for New Associates Checklist for New Associates Office proceduresOffice procedures
Field preparednessField preparedness
Office equipmentOffice equipment
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Farming System Farming System Why farming?Why farming?
Who should farm?Who should farm?
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Contests Contests Motivational toolMotivational tool
Increase productivityIncrease productivity
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Contests Contests (cont’d)(cont’d)
Several small prizesSeveral small prizes
Realistic and attainable goalsRealistic and attainable goals
Brief time frameBrief time frame
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Associate Joint Ventures (Teams)Associate Joint Ventures (Teams) Share commissionShare commission
Personality conflictsPersonality conflicts
Vacation coverageVacation coverage
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Associate Joint Ventures (Teams) Associate Joint Ventures (Teams) {cont’d}{cont’d}
Agreements in writingAgreements in writing
Broker’s consentBroker’s consent
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Press Releases Press Releases Brief announcementBrief announcement
InformativeInformative
Increase credibilityIncrease credibility
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Press Releases Press Releases (cont’d)(cont’d)
BasicsBasics
Printed free of chargePrinted free of charge
Standard guidelinesStandard guidelines
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Press Releases Press Releases (cont’d)(cont’d)
Effective management toolEffective management tool
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Automobile Insurance Automobile Insurance Require agents to carryRequire agents to carry
Policy limitsPolicy limits
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Key Security Key Security Extremely importantExtremely important
High securityHigh security
Numbered systemNumbered system
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Sexual HarassmentSexual Harassment VerbalVerbal
Non-verbalNon-verbal
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Sexual Harassment Sexual Harassment (cont’d)(cont’d)
Broker’s responsibilityBroker’s responsibility
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Broker and Agent Broker and Agent ResponsibilitiesResponsibilities
© 2011 Louisiana Real Estate Commission
Sexual Harassment Sexual Harassment (cont’d)(cont’d)
Broker’s liabilityBroker’s liability
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