digital BUSINESSimprove efficiency INCREASE PROFITS
With Calvin Jones and Alfie Keary
Session Overview
• What is Audio/Tele Conferencing (AC)
– Conferencing Providers
• Business Models
• Applications
• Standard Features/Services
– Event Management Services
– Value Added Services
• Audio Conferencing Demonstration
Audio Conferencing Basics
• Attended Audio Conferencing
– Operator on the call
– Announcing and monitoring the call
– Managing the Q&A
– Scheduled
• Automated Audio Conferencing
– Access the call 24/7
– Use passcodes
– No dedicated operator
Audio Conferencing Basics
Moderator
Operator
Attendees
Audio Conferencing Bridges
Source : Traditional & NG Bridge Architecture (PGS, 2008)
Audio Conferencing Providers
Business Models
• Pay as You Use
– More expensive, list rates
– Occasional users
– No contract
– Global bands
• Monthly Premiums
– Bundle of minutes like mobile packages
– Usually limited minutes pm
– Global location limits/bands will apply
Business Models
• Free Conferencing
– SkyPe, PowWowNow
Business Models
• All You Can Use
– All Conference Calls
Business Models
• Client Rate Reviews - Large Moderator Base
– Global band usage analysis
– Rate plan reviews and business development
• Bulk Purchase of Minutes - Corporate
– Global deals
– Global resellers
• Attendee Pays - Chargeback Potential
– Premium access per minute
– Charge back to attendee
Business Applications
• Sales
– Weekly & Regular Meetings
– Targets & Performance Reviews
• Marketing
– Focus Groups
– Product launches
• Management/Boardroom
– Formal Meetings
– Expert Consultations
– Rapid Decision Making
Business Applications
Disaster Planning & Emergency Response
Medical Consultations & Notifications
ShareHolders EventsNational Organisation Events
Your Business Applications
• Group Exercise - 5 Minutes
– Consider audio conferencing applications
– Discuss current uses of audio conferencing
– Discuss future potential for audio conferencing
– Discuss expected benefits
– Document
– Group feedback
AC - Standard Feature Set
• Dial in Local Global Access
– Number Extract
Local :- Germany, Munich : +49 (0) 89 24443 2900
Local :- Greece, Athens : +30 211 181 3815
Local :- Hong Kong : +852 3051 2724
Local :- Hungary, Budapest : +36 1 808 8134
Local :- Ireland, Dublin : +353 (0) 1 246 5614
Local :- Israel, Tel Aviv : +972 3 763 0384
Local :- Italy, Milan : +39 02 3046 4837
Local :- Italy, Rome : +39 06 4523 6635
Local :- Japan, Chiba : +81 (0) 43 321 66 99
AC - Standard Feature Set
• Dial in FreePhone/TollFree Global Access
– Number Extract
– ToolFree for Attendees ONLY!International toll free :- Thailand : 001 800 6136 2243
International toll free :- Turkey : 00 800 448 828 358
International toll free :- UAE : 8000 171 022
International toll free :- UK : 0800 368 0950
International toll free :- Ukraine : 800 500 732
International toll free :- Uruguay : 0004 019 0561
International toll free :- Venezuela : 0800 102 9660
International toll free :- Vietnam : 1800 9228
AC - Local Global Banding
GMNAT1 GMNAT2 GMNAT3 GMNAT4 GMNAT5
France, 0811 Austria, Vienna Australia, Melbourne Czech Republic, Prague Brazil, Sao Paulo**
France, Paris Belgium, Brussels Australia, Sydney Greece, Athens China, 400 Lo-call
Germany, 01801 Bulgaria, Sofia Denmark, Copenhagen HongKong, HongKong India, Bangalore**
Germany, Frankfurt Canada, Montreal Estonia, Tallinn Japan, Tokyo India, Mumbai**
Germany, Munich Canada, Toronto Finland, Helsinki Malaysia, Kuala Lumpur**
* Ireland, 1890 Italy, Milan Hungary, Budapest New Zealand, Auckland
Ireland, Dublin Italy, Rome Israel, Tel Aviv Singapore, Singapore
UK, 0845 Netherlands, Amsterdam Latvia, Riga South Africa, Johannesberg
UK, Edinburgh Spain, Barcelona Lithuania, Vilnius
UK, London Spain, Madrid Luxembourg, Luxembourg
UK, Reading Sweden, Stockholm Norway, Oslo
USA, New York Switzerland, Geneva Poland, Warsaw
Switzerland, Zurich Portugal, Lisbon
UK, Belfast Romania, Bucharest
USA, Houston Russia, Moscow
Slovakia, Bratislava
Slovenia, Ljubljana
South Korea, Seoul
Note : Q1 2011
AC - Low-Call Access Banding
Lo-call :- France : 0811 655 134
Lo-call :- Germany : 01801 001 378
Lo-call :- Ireland : 1890 907 722
Lo-call :- UK : 0845 351 2816
AC - TollFree & Mobile Banding
GlobalMeeting Freephone Access LocationsGMIFF1 GMIFF2 GMIFF3 GMIFF4 GMIFF5 GMIFF6 GMIFF7
France Austria Australia Cyprus Argentina Bahrain Saudi Arabia
Germany Belgium Chile Czech Republic China** Colombia
Ireland Bulgaria Finland Japan Croatia Estonia
UK Denmark Greece Mexico Iceland UAE
USA/Canada Hong Kong Hungary Norway India** Ukraine
Italy Israel Slovenia Indonesia Venezuela
Luxembourg Latvia Romania
Malaysia** Lithuania Slovakia
Netherlands Poland South Africa
New Zealand Portugal Taiwan
Singapore Russia Thailand
Sweden South Korea Turkey
Switzerland Spain Uruguay
Note : Q1 2011FREEFONE FROM MOBILE (GlobalMeeting)GMIFFM1 GMIFFM2 GMIFFM3 GMIFFM4 GMIFFM5 GMIFFM6 GMIFFM7
France Germany Austria Belgium Denmark Estonia
Sweden Portugal Italy Ireland
Spain New Zealand Netherlands
Note : Q1 2011 Switzerland
Conducting a Conference
• Running an Audio Conference• Dial into local access number
• Enter moderator passcode
• Ask attendees to dial in to their local number and enter participant passcode
• Follow prompts
• Dial *0 for a Live Operator
• Passcodes• Moderators
• Participants
Moderator Features
• Participant Count, Roll Call
• Lock, Un-lock conference
• Disconnect all lines
• Mute, un-mute lines
• Subconferencing features
• Record conference introduction
• Record conference for playback
• Extra security codes
Moderator Features
• Example : Conference Recording
– Use moderator code *22
– Start, Stop, Pause
– eMail with access details
• Example : Moderator Dial Out
– Must be enabled
– Uses moderator code *95
– Press # to bring line into conference
Participant Features
• General Features• Tones on Entry and Exit
• On-hold until moderator enters
• Record name
• Billing features/PO Codes
• Listen only participation
• Conference Shortcuts• Help Menu
• Operator access
• Conference volume
• Voice volume
AC - Costs Across Bands
LOCAL ACCESS by LANDLINE Bands
1to1GlobalMeeting Local Access Band 1 Band 5 Per Minute GMNAT1 - GMNAT5
LOCAL ACCESS by FreePhone/TollFree LANDLINE
1to1GlobalMeeting Free Phone Band 1 - Band 7 Per Minute GMIFF1 - GMIFF7
LOCAL ACCESS by FreePhone/TollFree MOBILE
1to1GlobalMeeting Free Phone Mobile Band 1 - Band 10 Per Minute IFFM1 - IFFM10
LOCAL ACCESS by FreePhone/TollFree PAYPHONE
1to1GlobalMeeting Free Phone Payphone Band 1 - Band 5 Per Minute IFFP1 - IFFP5
MODERATOR DIALOUT to LANDLINE
1to1GlobalMeeting Moderator Dial Out Landline Band 1 - Band 5 Per Minute MDO1 - MDO5
MODERATOR DIALOUT to Mobile
1to1GlobalMeeting Moderator Dial Out MOBILE Band 1 - Band 5 Per Minute MDOM1 - MDOM5
VoIP & Universal Voice
• VoIP access to conference
– SkyPe already discussed
– VoIP access to bridge - Local, TollFree
– Service Level Agreements
– Call quality, management
– Conferencing operators integrating VoIP
• Universal Voice
– Audio & VoIP combined in the conference
– Later : Adobe Connect, PGi iMeet, WebEx
Value Added Features
Large Events
ConnectAll (up to 1,000 participants) Admin Fee per Dial-out line ConnectAll
Communications Line Operator
Online Web Registration
Edit Recording, Removal of pieces of the call.
Participant Lists
Transcription – English, German, French, Spanish, Other
Test Calls
Simultaneous Translation
Dedicated Dial-In Numbers:
Wallet Cards:
Value Added Features
Mobile Appsfor Conferencing
Value Added Features
Event Management
• Event manager
• Dedicated production team
• Call screening and information gathering
• Pre/Post conference reporting
• Sub-conferencing
• Custom introductions
• Dedicated comms line to operator
• Q&A management and reporting
Audio Conference Demo
Session Review
• What is Audio/Tele Conferencing (AC)
– Conferencing Providers
• Business Models
• Applications
• Standard Features/Services
– Event Management Services
– Value Added Services
• Audio Conferencing Demonstration
