Service Cloud Helps DuPont “Better Serve Our Customers”

DuPont is a global science company with a history of solving the world’s biggest challenges

Capture and document all customer interactions to the service center

Reduce “speed to resolution” of customer issues

High-Performance Workspace where CSRs have a complete view of their daily work

Seamless integration into ERP for prompt order processing

360 degree view of the customer - all customer details including master data

DuPont Improves Customer Service Using Service Cloud

Carol Dandolos, Program Director