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101
ENGL 393 Team:
Catherine Clarke
Gregory Johnson
Donnajeanne LiuAman Mehra
Due June 23, 2004
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Copyright 1995-2004 eBay Inc. All Rights Reserved.
Designated trademarks and brands are the property of their respective owners.
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Table of Contents
Table of Figures...............................................................................................................................ii
Introduction......................................................................................................................................1
What is eBay?..............................................................................................................................1Required Materials:......................................................................................................................1
Safety Precaution.........................................................................................................................1Troubleshooting Guide..................................................................................................................26
Index..............................................................................................................................................26
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Table of Figures
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Introduction
What is eBay?
eBay is an online auction that gives people the opportunity to buy and sell merchandise.
Since this is a worldwide service provided online, there are no limited hours of operation
and it is always available to anyone who wants to buy or sell products.
Required Materials:
Internet Access
Email Account
Credit Card OR Second E-mail Account
Safety Precaution:
Review the seller rating when considering a purchase. (higher rating better)
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Setting up an eBay Account
Step 1Go to the eBay home page at www.ebay.com
Step 2Click on the Register Now button (shown below in Figure 1). This opens the first
registration screen.
Figure 1Registration Box on eBay Home Page
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Step 3Enter your first name then move to the next field and enter your last name.
(Figure 2) Continue this procedure until you have provided all of the requested
information. When you reach the bottom, click Continue>.
Figure 2 Personal Information Entry Screen
Note:Do not include symbols, punctuation marks or spaces in your User ID. If you use
one of these things in your User ID, the screen from Figure 2 will reappear with a
message in red letters telling you to correct the field. Figure 3 is the options you have
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when the User ID you have chosen is already being used. Enter three favorite things and
click the Suggest button or try another User ID and click the Create button.
Figure 3 Select Another User ID Screen
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Step 4Enter a credit/debit card number then click continue. OR Click the link enter a
different email. (Figure 4) If you do not have an email address that fits the criteria listed
you must enter credit/debit card information.
Figure 4 Alternative to Entering a Credit Card Number
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Step 5Read the User Agreement and the Privacy Policy; use the arrows on the right to
scroll through each document. (Figure 5) If you agree to the conditions of the User
Agreement and the Privacy Policy, click the select box for both I am 18+ years old and
I understand that Click the I agree to these terms> button to move to the next
screen.
Figure 5 Agreement to Terms Screen
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Step 6Check your email at the address shown on the Confirm Your Email screen.
(Figure 6) An example of the confirmation email you should have received is shown in
Figure 7.
Figure 6 Email Confirmation Screen
You're almost done.
To complete eBay registration, just click the link below:
http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1
--------------------------------------------------------------If the link above does not work, type in or copy and paste this link into your Webbrowser:http://pages.ebay.com/register
Make sure you copy this link exactly and do not add extra spaces.
Your confirmation code is: XXXXX
If you need additional help, contact eBay's Customer Support by typing in or copyingand pasting this link into your Web browser:
http://pages.ebay.com/help/contact_inline/index.html
Copyright 1995-2004 eBay Inc. All Rights Reserved.Designated trademarks and brands are the property of their respective owners.
eBay and the eBay logo are trademarks of eBay Inc.
Figure 7 Sample Confirmation E-mail
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http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://pages.ebay.com/registerhttp://pages.ebay.com/help/contact_inline/index.htmlhttp://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://cgi4.ebay.com/ws1/eBayISAPI.dll?RegisterConfirmCode&email=%20&confirmcode=12705&itemid=0&bidqty=0&maxbid=default&makebidtype=0&uachoice=1&lagoonemorebid=0&ssPageName=ADME:R:RC:US:1http://pages.ebay.com/registerhttp://pages.ebay.com/help/contact_inline/index.html8/3/2019 Ebay Manual 2331
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Step 7Click on the link provided in the email and the screen shown in Figure 8 will
appear. You may now purchase items on eBay.
Figure 8 Completed Registration Screen
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Step 2 a) Browse through categories in the drop-down menu listed under section 1,
entitled Find. (Figure 2)
Figure 2 Drop-down Menu Categories
b) Search feature, (Figure 3), can be used being sure to include key words to narrow
down search.
Figure 3 Search Feature Alternative to Choosing Category
A list of items is generated (Figure 4) and includes title, price, number of bids, and time
left. List of items can be sorted by the amount of time left, or price. Matching
categories link on the left-hand side can be used to narrow down search more.
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Figure 4 Search Results
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Step 3 Buy immediately at the specified price or place a bid to obtain the best possible
price. These options are only available if the words Buy it now are displayed in the
bid column. (Figure 5)
Figure 5 Search Results Displaying Option to Buy Item
Note: In addition to starting bid, current bid, and time left, seller information is provided
and should be reviewed. The sellers user ID, and rating based on other transactions,
corresponding star, positive feedback percentage, and link to read comments are
provided. If there is a store symbol, you have the option of clicking on this link to see
what other items the seller has for sale.
Pay Pal is eBays preferred method of payment. See figure 9 for more payment
information. Items information (figure 6) and payment options (figure 7) are provided
and should be reviewed.
Figure 6 Item Information
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Figure 7 Payment Options
Figure 8 Detailed Information on Item
Figure 9 Detailed Payment Information
Email questions to the seller via the link provided, prior to placing a bid.
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Step 4 Bid the maximum amount you are willing to pay. (Figure 11) Then eBay will bid
incrementally only if there is a competing bidder and only up to your bid (a.k.a. Proxy
bidding). The first time a bid is placed or buy it now option in chosen, you will be
asked to register. If you are outbid, (Figure 12) you will receive an email asking if you
want to increase your bid. Or you will receive an email telling you that you have won.
(Figure 13)
Figure 10 Option to Bid on Item or Buy at Price Specified by Seller
Figure 11 Bid is Placed on Item
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Figure 12 Sample E-mail Sent Indicating That Bidder Did Not Win Item
Figure 13 Sample E-mail Indicating Bidder Has Won Item
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Step 5 View the My eBay Page which displays all activities. (Figure 14)
Figure 14 Details on Item That Bidder Has Won
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Selling an Item
Step 1Go to www.ebay.com (Figure 1). Before you begin, it is a good idea to search the
site to check out other users listings that are similar to the item you are selling to get
some ideas about how to design your selling page and under what category to place your
item.
Figure 1 eBay Home Page
Step 2Click the Sell tab from the main page. Now you must register as an eBay
seller. Even if you already have an eBay account, if this is your first time selling, you will
need to provide credit card and checking account information.
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Step 3Choose the selling format for your item (Figure 2). If your feedback rating is
below 17, the only option you have is the traditional eBay auction, where the highest
bidder wins. If you have a rating of 17 or higher, you also have the option to sell at a
fixed price. This allows a buyer to instantly purchase your item at your specified price
without having to worry about the auction process. After you select the option you want,
click the Continue button to move to the next step.
Figure 2 Choosing the Selling Format
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Step 4Select a title and category for your item (Figure 3). You have a maximum of 45
characters, and no HTML, asterisks, or quotes are allowed. A truthful and explanatory
title is very essential. It is not a good idea to use words like Wow or Fantastic in your
title, as users usually dont search for those words. You can add a subtitle for an extra 50
cents.
Figure 3 Selecting a Title and Category
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Step 5Write a description of your item (Figure 4). Make sure to list all the benefits,
specifications, and parts included in the item. More details help your buyer to make an
informed purchase and will give you an advantage over sellers who don't provide enough
information. Notify if this item is new or used and if it is still under warranty, if
applicable. You can also use HTML tags or the HTML Editor provided by the website.
Figure 4 Describing Your Item
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Step 6Define some more details (Figures 5-7) about the listing of your item, such as
Duration, Start Time, Quantity and Price. You can also decide if you want a picture on
your listing to further advertise your item.
Figure 5 Item and Picture Details
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Figure 6 Item and Picture Details (cont.)
Figure 7 Listing Options
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Step 7Select your payment and shipping options (Figures 8 & 9). It is important to let
the potential buyers know all costs, such as shipping insurance, up front so there will be
no surprises later on in the process.
Figure 8 Payment Options
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Figure 9 Shipping Options
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Step 8Preview your listing and fees. If everything is to your liking, click the Submit
Listing button at the bottom to complete the process.
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Troubleshooting Guide
Problem Solution
Cant find
Register Now
button
On the eBay home page click register on the top menu bar
Didnt get a
confirmation email
Wait at least 24 hours then contact eBay at
http://pages.ebay.com/services/registration/reqtemppass/html to
resend the email
If you forget your
password
Contact eBay at http://cgi4.ebay.com/ws1/ebayISAPI.dll?
ForgotYourPasswordShow to have them email your passwordTo find items
being sold by a
particular seller
Follow the steps found at
http://pages.ebay.com/help/find/questions/search-by-seller.html
Want to see
recently viewed
items and searches
Directions found at http://pages.ebay.com/help/find/recently-
viewed.html
If you forget your
User ID
Contact eBay at http://cgi4.ebay.com/ws1/ebayISAPI.dll?
UseIdRecognizerShow to have them email your User ID
Index
AAccount setup, 2
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I understand that, 5
J
K
LListing, 20Listing options, 18
MMatching categories, 8My eBay Page, 13
N
OOption to bid on item, 11Option to buy at price specified by seller, 11
PPayment, 9Payment options, 9, 19Pay pal, 9Personal information entry screen, 3Positive feedback percentage, 9
Price, 17Privacy policy, 5Proxy bidding, 11
QQuantity, 17
RRating, 9Registration box, 2
SSample confirmation e-mail, 6Sample e-mail
Indicating that bidder did not win item, 12Indicating that bidder has won item, 12
Search feature, 7Alternative to choosing category, 8
Search results, 8
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Displaying option to buy item, 8Select another user ID screen, 4Selecting a title and category, 15Sell, 14Selling an item, 14
Setting up an account, 2Shipping options, 19Start time, 17Store symbol, 9Submit listing, 20Suggest, 3
T
UUser agreement, 5
User ID, 3
V
WWelcome page, 7
X
Y
Z