REWARDS AND INCENTIVESSOFTWARE PROCESS IMPROVEMENT & CULTURE CHANGE
REWARDS & INCENTIVES COMMITTEEFEP OPERATIONS CENTER, CAREFIRST BLUE CROSS/BLUE
SHIELD
(IT 2700-XX V 0.1 DRAFT: FOR DISCUSSION PURPOSES)PRESENTATION
as of: 2000
Prepared for: • Departmental IT OCI’s• Those interested in steps that could improve the culture associated with
staff which also promotes general process improvements
Prepared By: David Niles; Director Systems Development
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VALUE PROPOSITION/PROBLEM STATEMENT/TAKEAWAYS
• Concepts presented of a reward and incentive program that encourages the following:– Peer to Peer awards provide individual recognition– Encourages recognition of efforts of others, thus promoting Team Spirit– Team Leader/Manager Recognition of Group efforts and accomplishments– Cross Sectional Team Awards recognize cooperative/ collaborative efforts of all– Point System allows greater flexibility– Links individual performance evaluations with corporate performance– Rewards high performance individuals fairly, while encouraging others to strive
to improve– Self-adjusting year-over-year, not constrained to “same ole, same ole”– Simplicity (Web based, automated process)
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COMMITTEE MEMBERS
The 1999 Committee Members– Rich Fogg– Sherry Fogg– Chris Gray– Matt Hardy– David Niles– Michelle Penny– Evelyn Ricks
The 2000 Committee Members– Vilna Bonilla-Kenny– Grier Greene– Julie Hickman– Tom Nuhn– Valerie O’Brien– Michelle Penny– Tawana Thomas– Corporate Sponsor: David
Niles
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THE OBJECTIVES OF OUR PRESENTATION
• Review 1999 Rewards & Incentives Program• Introduce 2000 Rewards & Incentives Program• Provide Procedures for WEB based Kudo Kard Award System
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1999 REWARDS & INCENTIVES
• $150,000 Total Amount Available• $100,000 Departmental Incentive Award• $50,000 Kudo Kard Award Money
– $15,000 Peer to Peer Recognition– $30,000 Team Recognition (Managers)– $5,000 Cross Team Recognition (Senior Management)
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1999 KUDO KARDS AWARDED TO ASSOCIATES
• PEER TO PEER - 531• MANAGER’S - 232• DIRECTOR’S - 112
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KUDO KARD
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KUDO KARD 2000
SAY THANK YOUWITH A KUDO KARD
REMINDER:
IF YOU GET YOUR KUDO KARDS APPROVED BY ____________.
COULD BE IN YOUR HANDS BY ______________________.
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Did you have too much work?
Did someone lend a helping hand?
Don’t quite know how to say “Thank You”?
KUDO KARD 2000
THE PERFECT “THANK YOU”
GIVE THE GIFT OF TRUE BUSINESS GRATITUDE
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Don’t quite know how to say thank you?
THE PERFECT
THANK YOU
KUDO KARD 2000
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1999 DEPARTMENTAL INCENTIVE
• The 1999 Director’s Office Performance Point Rating was 118.17 points for the FEPOC
• The Departmental Incentive Award of $90,850 was distributed to FEPOC Associates and Non-FEP Support Staff
• Overall, the consensus from Ops Center Associates was:– the 1999 Rewards & Incentive program was a BIG success.
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HOW COMMITTEE DEVELOPED 2000 RECOMMENDATIONS
• Reviewed FEPOC 1999 Rewards and Incentives• Solicited feedback from FEPOC Associates• Reviewed and analysis Associate feedback• Brainstormed ideas and other corporate suggestions
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COMMITTEE’S RECOMMENDATIONYEAR 2000
• Based on $150,000 Reward Total:• Points are to be awarded rather than dollar amounts for the Kudo Kard
Awards (50,000 Total)– 34,100 points Peer to Peer Recognition– 11,680 points Managers Recognition– 4,220 points Senior Managers Recognition
• $100,000 divided among FEPOC Associates
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HOW HAS THE PROGRAM CHANGED?
• Kudo Points rather than dollars are awarded• More flexibility for Kudo Point Awards• Allocated more for Peer to Peer Recognition• Kudo Points redeemed monthly for money• Kudo Kards are automated & Web based
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2000 KUDO POINT ALLOCATIONS
• Peer to Peer Award: • 110 Points for each full and part time Associate.
• Manager Award: • 40 Points for each Associate in his/her Section.
• Director Award:• 844 Points each
• Vice President Award:• 844 Points
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2000 KUDO KARD AWARDS
• Kudo Kards:– based on Points– Each Point = $1.00
• Points awarded in increments of 10 points• Monthly redemption minimum is 40 points
– Pay out will be received in a separate check• At year-end, un-used points are redeemed back to the committee• Associates cannot award themselves• Associates can award other FEPOC or NCA associates• Associates may receive multiple Kards• Un-used Point(s) will be used to purchase Department equipment
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2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS
• Total cash incentive tied to Performance Points awarded from the FEP Director’s Office
• For each Point above 100 points, 5% of the total cash award would be available for distribution
• Examples:– 100 points = $0 105 points = $ 25,000– 110 points = $50,000 115 points = $ 75,000– 117 points = $85,000 120 points = $100,000
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2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS(CONTINUED)
• Award based on Performance Evaluation (PE) Ratings • Only PE Ratings of 3 or higher are considered• Example based on 260 FEP Associates plus 10 FTEs from the Support
areas:– PE Rating # of Associates– 5 10– 4 30– 3 210*– 2 10– 1 10
• * includes 10 Support areas FTEs
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2000 CASH AWARD OF $100,000 DIVIDED AMONG FEP ASSOCIATES & OC SUPPORT AREAS (CONTINUED)
• PE Rating x # of Associates = Total Shares– 5 x 10 = 50– 4 x 30 = 120– 3 x 210 = 630 Total Shares = 800
• $100,000 / 800 = $125 (amount per share)• Associate Pay Out = PE Rating x $125
– PE 5 = 5 x $125 = $625– PE 4 = 4 x $125 = $500– PE 3 = 3 x $125 = $375
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ADVANTAGES OF REWARDS SYSTEM FOR 2000
• Peer to Peer awards provide individual recognition• Encourages recognition of efforts of others, thus promoting Team Spirit• Team Leader/Manager Recognition of Group efforts and accomplishments• Cross Sectional Team Awards recognize cooperative/ collaborative efforts
of all• Point System allows greater flexibility • Simplicity (Web based, automated process)
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KUDO KARD WEB BASED SYSTEM
Kudo Kard Award ProcessREWARDS & INCENTIVES Program
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SIGN ON - NEW USER
DOUBLE CLICK THE INTERNET
EXPLORER ICON
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SIGN ON – NEW USER
SELECT SYSTEM SUPPORT
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SIGN ON - NEW USER
CLICK
“NEW USER” BUTTON
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SIGN ON - NEW USER
INSERT USER INFORMATION
CLICK “SEND REQUEST” BUTTON
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SIGN ON - NEW USER
CONFIRMATION SCREEN
CLICK THE “X” BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER
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SIGN ON - NEW USER
• After you receive the Email confirmation with your password, follow the sign on procedures for Regular Users.
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SIGN ON - REGULAR USER
DOUBLE CLICK THE INTERNET
EXPLORER ICON
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SIGN ON - REGULAR USER
SELECT SYSTEM SUPPORT
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SIGN ON - REGULAR USER
CLICK
“CHANGE PASSWORD” BUTTON
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SIGN ON - REGULAR USER
FILL IN ALL INFORMATION (ENTERING NEW PASSWORD TWICE)
CLICK “CHANGE PASSWORD” BUTTON
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SIGN ON - REGULAR USER
IF YOU PREVIOUSLY CLOSED YOUR BROWSER, BY CLICKING THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER, YOU NEED TO SIGN BACK ON.
DOUBLE CLICK THE INTERNET EXPLORER ICON AND FOLLOW THE PROCEDURES TO DISPLAY THIS WINDOW.
ENTER YOUR EMAIL ID AND YOUR PASSWORD.
CLICK “LOG ON” BUTTON.
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SIGN ON - REGULAR USER
IF YOU WANT YOUR EMAIL AND
PASSWORD SAVED, CLICK THE
“YES” BUTTON.
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REWARD & INCENTIVE PROGRAM
SELECT REWARD & INCENTIVE PROGRAM
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KUDO KARD AWARD PROCESS
SELECT
KUDO KARD AWARDS
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PRESENTING A KUDO KARD
SELECT
00 PRESENTING A KUDO KARD
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PRESENTING A KUDO KARD
IF RECIPIENT IS NOT LOCATED IN THE RECIPIENT INFO LIST, CLICK THE “REQUEST TO ADD A RECIPIENT” BUTTON, FILL IN RECIPIENT INFORMATION AND CLICK THE “SEND REQUEST” BUTTON, MESSAGE - “YOU WILL BE NOTIFIED BY EMAIL WHEN THIS PERSON IS ADDED TO THE SYSTEM”.
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PRESENTING A KUDO KARD
IF RECIPIENT IS LOCATED IN THE RECIPIENT INFO LIST, SELECT THE RECIPIENT’S NAME AND EMAIL ADDRESS.
ENTER REASON
SELECT AWARD POINTS FROM DROP-DOWN BOX
CLICK “CONFIRM” BUTTON
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PRESENTING A KUDO KARD
VERIFY DATA THAT YOU ENTERED IS CORRECT AND
CLICK “ADD KUDO” BUTTON
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PRESENTING A KUDO KARD
CONFIRMATION SCREEN
CLICK THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER. OR, CLICK THE “BACK TO KUDO KARD PRESENTING PAGE” BUTTON TO PRESENT ADDITIONAL KARDS
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AWARD PROCESS
SELECT REWARD & INCENTIVE
PROGRAM
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AWARD PROCESS
SELECT
KUDO KARD AWARDS
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RECEIVING A KUDO KARD
SELECT “00 RECEIVING A KUDO KARD”
THE KUDO KARD RECEIVED LIST WILL BE DISPLAYED
SELECT THE SPECIFIC ID # YOU WANT TO REVIEW
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RECEIVING A KUDO KARD
COMPLETE THE “RECIPIENT SSN” FIELD AND CLICK THE “SUBMIT” BUTTON TO ACCEPT THE KUDO KARD
TO DECLINE, SELECT THE “DECLINE” BUTTON OPTION AND CLICK “SUBMIT” BUTTON
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RECEIVING A KUDO KARD
YOU WILL BE RETURNED TO THE KUDO KARDS RECEIVED LIST TO SEE THE REMAINING KUDO KARDS
SELECT NEXT KUDO KARD ID #, OR CLICK THE X BUTTON AT THE TOP RIGHT HAND CORNER TO EXIT INTERNET EXPLORER.
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FUTURE STATE
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PRESENTERS BACKGROUND
• David Niles ([email protected])– Director, Systems Development
• USA Federal Government Health Care, Washington DC– Director Enterprise Infrastructure
• Sanmina-SCI Contract Manufacturing, San Jose CA, Huntsville AL• Largest Oracle ERP instance in the world… HSV Z series, Superdomes
– Director, Project Control And Service Management• Sanmina-SCI, Chennai India Guadalajara MX• Mergers and Acquisitions, DRP, SOX, GSC, PMO
– Sr. Director Support Services• Burlington Coat Factory, Philadelphia PA • Change Control, GSC, Asset Management, Field Services, Technical Services,
PMO– Program Director, Day 2 Wipro– Special advisor, CIO/COO Macmillan Publishing NYC
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TOOLKITS USED IN THE ASSISTANCE FOR COLLECTION OF INFORMATION
• Mindmap• eCIO Executive Workbench
– Toolkit and examples for all facets of the workplace for managers, executives and the individuals contributor
– Leave your card and I’ll get you a copy
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