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Stephanny Almanzar 10-0054
Esteban Santana 10-0378
Milton De Aza 10-0033
Milton Hernndez 10-0890
Elvis Pea 10-0929
David Santamaria 10-0047
Prof. Rafael Mejia
UNIBE
Organization & Methods
05/05/11
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A little bit of its history.
Edesur Dominicana is an electricity distributor and provider that was founded bythe ongoing privatization efforts in the Dominican Republic on August of 1999.
During the privatization efforts in the country, the UNION FENOSA group
represented by the Dominican electricity distributor (DIDOEL) bought 50% of
Edesurs stock. The Dominican government represented by the Dominican
electricity corporation acquired 49.96% stocks. The employees before
privatization received only a 0.04% of stock. On September of 2003, the UNION
FENOSA group sold its stock to the government and the energy distributor
became state property once again but with a new name, EDESUR Dominicana
S.A.
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Mission and Vision
Mission
EDESUR is a corporation that distributes and commercializes electricity; its
objectives are to drive the improvement and stability of the country by offering
a safe and reliable electrical service, while preserving the environment.
Vision
EDESUR seeks to maintain itself as a renowned electricity service provider that
maintains operating excellence by a sustainable corporation. EDESUR also
promotes the smart usage of efficient energy to practice corporate social
responsibility.
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Values
Integrity
Dignity and ethnics will contribute to the promotion of trust to the company.
Flexibility and engagement to development
Through the pursuit of positive change EDESUR will adapt itself to the
requirements of all its clients.
Flexibility andengagement
todevelopment
Integrity
CustomerService
Comimitment
Enthusiasm
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Costumer support
Always satisfy the
wants and needs of
clients by providing a
high quality service.
Commitment
Maintain the achievement of goals and objectives planned out for the best
interests of the country, clients and company.
Enthusiasm
Perform functions cheerfully with passion while sharing, participating, and
supporting among co-workers for the achievement of better results.
energa.
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Previous Organizational Structure
General Corporate
SecretaryGeneral Auditing
General
Administration
Management
Regulation
Management and
Energy Purchases
Judicial Services
Management
Communications
Management
Security
Management
Planning andControl
Management
San
Cristobals
Headquarter
Sales
Management
Resources
Management
Barahonas
Headquarter
San Juans
HeadquarterDistribution
Management
Area of Santo
Domingo
Administration
Counsel
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Actual First Stage of EDESUR
Administration
Council
DistributionManagement
General Council
Department
General
Management
Administration
Sales Management
Management Staff
y Legal Servicesy Communicationy Security and surveillancey Planning and management
control
y Regulation and energypurchases
ResourcesManagement Address Sector
Address SectorAddress SectorCities
headquarters
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Description of the staff units:
Management Staff
y Legal Servicesy Communicationy Security and surveillancey Planning and management controly Regulation and energy purchases
Legal services
Advise the decision-making when dealing with legal issues in different fields such
as legal billing, fraud litigation, legal aspects regulation and heritage, among
others.
Communication
Carry out public relations for the company in order to represent EDESUR in the
media and other institutions.
Safety and Security
Ensure the safety of facilities and people in the company, conducting research,
preventive security measures and coordinating the support of external
institutions such as firefighters, police and company security, among others.
General audit
Safeguard assets, control the exploitation of resources and assessment of units
to operate by detecting situations that may threaten the company.
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Planning and management control
Track all the performance indicators in order to improve the coordination
through planning and budget processing, chains of approval and
management structure.
Regulation and energy purchases
Corporate-level interaction with various agencies throughout the process of
buying and selling energy and services and also to ensure a compliance to the
national regulatory framework of electrical system.
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Electricity Management Control
Quantify the purchasing power of the company and develop energy balances
and forecasts of the distribution network and quality control.
Network Management
Develop and supervise EDESUR networks as well as updating the database
facilities.
Electrical Substation Management
Develop and plan specific strategies to invest in future projects in the area of
electrical substation; moreover, study and analyze the projects under
development.
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Cities headquarters:
EDESUR currently operates in 5 major regions which are: South Santo Domingo,
San Cristobal, Azua, Barahona and San Juan and these regions are thensubdivided into towns. In order to keep a more efficient control of resources
between South Santo Domingo and the South of the whole country this is how
they manage it:
South Santo
Domingo
Headquarter
Headquarters for San Cristobal,
Azua, Barahona, San Juan
Sales
Management
department
Technical
service
management
department
Loss
management
Department
Network
coordination
department
Finance and
administration
department
Sales
Management
department
Network
coordinating
sector
Technical
service
management
department
Administration and
Finance
management
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Technical Service ManagementDepartment
Execute electricity installations.
Coordinate the lectures and distribution processes of the bills in the
corresponding neighborhood.
Establish the guidelines needed for the execution of service orders,the lecture operative, and the distribution, incorporation and
actualization of the data in the sales systems.
Loss Management Department
Audit the existent database, and the preparation of the needed
data in the field.
Perform the necessary measures with customers found guilty in illicit or
irregular actions.
Keep track of the claims of PROTECOM (proteccin al consumidor) .
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Network Coordination Department
Coordinate and supervise the activities related to the installations,maintenance and optimization of the network of distribution in low tension of thecorresponding sector.
Receive and evaluate requested projects of the clients generated in thesector and coordinate the execution.
Attend requests of execution and maintenance of works in networks for thesector.
Interact with network centralized management of project infrastructure andinternal development in function of the needs in the sector.
Administrative and financial
management DepartmentCarry out the management of human and economic resources.
Establish the budget of operating expenses of each unit and carry it
out.
Direct and supervise requests for reparation and maintenance of the
vehicles assigned to each area to technicians.
Coordinate the request and delivery of materials and equipment
needed in each unit.
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usiness Process
Electricity process in theDominican Republic
As presented in the chart above the whole process starts with the coordinator
organism, which makes the necessary transactions with the energy producerscompanies, in order to provide that resource to the energy distribution entities.
There are currently five institutions that were formed to generate electricitywhich are the following, Empresa Generadora de Electricidad HAINA, S.A.,Empresa Generadora de Electricidad ITABO, S.A., Empresa de Generacion
Hidroelectrica Dominicana, Corporacion Dominicana de Empresas Estatalesand IPPs .
Coordinator
Organism
Market
Spot
Energy Distribution
Companies
y Economic Dispatchy Technical Dispatchy Liquidation of
Energy Transactions
Electricity
Superintendence y Sector Regulatory Arbiter for Business Conflictsy Defense of Client interestsy Regulation of tariff
Regulated Clients
Non-Regulated Clients
y CDEEEy IPPSy EGEHIDy HAINAy ITABO
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Workflow
Transportation
Production
Distribution
Consumers
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Employees ID
When a person joins EDESUR, an employee ID will be assigned to him/her. The
employee ID will identify the company to which the person belongs to (EDESUR),
a picture of the person, full name, identification number, and the corresponding
unit. It is obligatory for the company personnel to use the employee ID.
If the employee ID is lost or damaged it should be reported the human resources
department at EDESUR
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Medical Insurance
After signing a job contract, a form should be filled out at Seguros Universal
America in which a photo of the employee and close relatives(husband, wife,
children) will be attached. The medical insurance is a benefit offered by the
company. The insurance offers services like MOVIMED, VISUAL CARD, and SALUD
BUCAL.
If the medical insurance card is lost, it should be reported to the police with
proof of ownership and a picture. This only applies to adults and lasts for about a
month.
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Method of payment to theemployees
In order to EDESUR pay their employees they must do the necessary paperwork
to open an account at the nearest office of the Banco de Reservas. The Human
Resources department will provide employees with a letter be presented to the
officer responsible for conducting the process of opening accounts.
The payment is credited to employees account twice a month , days 15 and 30
of each month and they can withdraw the money with their debit card
provided by the bank.
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SWOT ANALYSIS
Strenghts
Stable Market share
Efficient data base
Favorable access to distribution network.
Weaknesses
Inefficient control over illegal users of electricity.
Poor customer service
High cost structure
Opportunities
Arrival of new projects to expand more into the South
Entry of new clients.
Threaths
New competitors offering alternative energy
Price wars with competitors.
Shifts of oil prices.
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Recommendations from the group:
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