Emotional Intelligence, Leadership & Lebron James
Society for Human Resources Management
Akron Chapter/September 2014Jennifer CohenRatliff & Taylor
What Makes “Great”?
Great leaders? Great HR leaders? Great Sales/Business Development staff? Great Customer Service staff? What are the ingredients of great
relationships?
21st Century Work
What skills are needed to work in our 21st century work environments?
What abilities do leaders need to be successful?
What are the key drivers of employee engagement?
How do you attract, retain and motivate Gen Y?
Today’s HR Professional
What key competencies are needed to be successful in HR today? Future?
What traits and values support an effective HR professional?
What skills are need to influence business partners and advance initiatives?
How do HR people advocate for human resources?
Agenda
Emotional Intelligence Theory 101 Emotional Intelligence Model (EQi) Creating Your EI Development Plan LeBron James Possible Next Steps
IQ vs. EQ
Intelligence Quotient (IQ) in the following way, "IQ is a measure of an individual's intellectual, analytical, logical and rational abilities. As such, it's concerned with verbal, spatial, visual and mathematical skills."
Emotional Quotient (EQ) is as "a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges and use emotional information in an effective and meaningful way."
Source: MutliHealth Systems
EQ-i Definition
Emotional intelligence is defined as…
“a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.”
Source: MultiHealth Systems
The Two Sides of EI
INTRAPERSONAL INTELLIGENCE
Personal Competence
Self Awareness
INTERPERSONAL INTELLIGENCE
Social Competence
Other Awareness
Self Management RELATIONSHIP MANAGEMENT
Source: Applied EI, Sparrow & Knight
The Human Brain
EI theory believes the human brain has excellent communication between the thinking brain and the feeing brain.
EI is not fixed and grows as individuals grow and mature.
Body Language57%
Emotional (EI)Responses
Feeling
Doing
Thinking
Body AspectsOf Voice
36%
Content7%
Source: Applied EI, Sparrow & Knight
To Act With EI…. Notice feelings; Pay attention to them; Give them
significance; Think about them;
and Take them into
account in choosing what to do
For both our own feelings and those of others
Using Emotional information from ourselves and others;
Integrating this into our thinking
Using these to inform our decision making to get what we want from the situation and life in general
The Eight Principles of EI1. We are each of us in control of, and responsible for, our
actions.
2. No-one can control our feelings.
3. People are different.
4. However you, and they, are is OK.
5. Feelings and behaviors are separate
6. All feelings are self justified, to be accepted, and important.
7. Change is possible.
8. All people have a natural tendency towards growth and health.
Source: Applied EI, Sparrow & Knight
Daniel Goleman’s Practical Research Emotional Intelligence is the differentiator of
“star” performer Emotional Intelligence is a significant contributor
to success in leadership Emotional competencies are twice as important
in contributing to excellence as other competencies
Goleman, continued.
The more people responsibility the position has in the organization, the more EI matters EI competencies can account for up to 85%
EI is synergistic with the other capabilities High levels of EI competence achieve better
financial results, and develop more effective and supportive organizational climates or culture
Achieve higher productivity gains with their workforce
Source: Global Leadership Foundation
TalentSmart Research
EI the strongest predicator of performance (alongside 33 other important workplace skills) and explains 58% of the success
Strongest driver of leadership and personal excellence
90% of the top performers also high on EI High EI = make $29K more a year
Alignment of the EQ-i2.0 ModelTOTAL EI FIVE
COMPOSITES
FIFTEEN SUB-SCALES
Your EI Ability?Lower/Weaker -- Developed/Strength -- High/Exaggerated
Developing Your EIELEMENTS FOR SUCCESSFUL DEVELOPMENT
KASH Model• Knowledge• Attitude • Skills (and Abilities)• Habits – 7 Days, 3M & 6M
Holistic Approach• Mind• Body• Emotions
Individual Development Plan • 70/20/10 • Leverage Strengths• SMART Goals• Uncomfortable/Stretch Self• Practice, practice, practice
Lebron James: Words from SI Letter & Pluto Article:• Inspire• Relationships• Learned• Explain myself• On a Mission• My goal• Raise my family• Felt right• Think about other side• Not ready right now• I’m realistic• Bringing a group together• Responsibility to lead• Second chances• What makes you happy/really matters• Thoughtful • Don’t brag• Good choices• Wrong choices bothered • Who am I to hold a grudge
“Because now, you’re not just a better player – you are a wiser man.”
Terry Pluto, The Plain Dealer