© 2014 - JANG Communication - Amsterdam, Netherlands
From UA to UG (+ BI)Jang F.M. Graat
Amsterdam
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who's talking ?Jang F.M. Graat
Psychology, Philosophy
25+ years Tech Comm
self-taught professional
DITA, XSLT, javascript
addicted to challenge
© 20
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ANG
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Amste
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what is this talk about ?
user assistance
user guidance
business intelligence
user assistance
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ANG
Comm
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tion -
Amste
rdam
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minimalism
only what users need
action-oriented
support error recovery
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ANG
Comm
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tion -
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rdam
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optimizing assistanceprinted manual
help file
context-sensitive help
user analysis/categorizing
progressive disclosure
embedded help
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ANG
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optimizing productiontopic-based authoring
single-sourcing
automated transforms
conditional content
personalizing info
feedback mechanisms
© 20
14 - J
ANG
Comm
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tion -
Amste
rdam
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modern technology
interactive media
dynamic content
hand-held devices
central storage/servers
usage & usability tracking
user guidance
© 20
14 - J
ANG
Comm
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tion -
Amste
rdam
, Neth
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procedural knowledge
consulting manuals
training courses
formalized procedures
© 20
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ANG
Comm
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tion -
Amste
rdam
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optimizing the work
user & task analysis
procedures lead users
reduce learning curve
standardize the work
basis for planning
© 20
14 - J
ANG
Comm
unica
tion -
Amste
rdam
, Neth
erlan
ds
modern technology
interactive media
dynamic content
hand-held devices
central storage/servers
usage & input tracking
business intelligence
© 20
14 - J
ANG
Comm
unica
tion -
Amste
rdam
, Neth
erlan
ds
optimizing the businessproduct improvement
predictive maintenance
service staff planning
equipment optimization
service staff education
customer training
© 20
14 - J
ANG
Comm
unica
tion -
Amste
rdam
, Neth
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how to get the data
usability research
customer feedback
service staff reports
surveys
© 20
14 - J
ANG
Comm
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tion -
Amste
rdam
, Neth
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modern technology
interactive media
capture input/comments
track itinerary
timestamps on sign-offs
collect data in server
UA + UG + BI
© 20
14 - J
ANG
Comm
unica
tion -
Amste
rdam
, Neth
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one server connects all
© 20
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ANG
Comm
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Amste
rdam
, Neth
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<DIB>
app building blocks
© 20
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ANG
Comm
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tion -
Amste
rdam
, Neth
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capturing/reusing data
time for a demo !
© 20
14 - J
ANG
Comm
unica
tion -
Amste
rdam
, Neth
erlan
ds
questions ?
Jang F.M. Graat
Amsterdam, NL
@4everJang
www.jang.nl
