Human Digital Assistanttm
Digitally yours …
H-care: Excellence in Customer Centric Solutions
… with a human touch
London, SpeechTek Europe 2011
Increasing complexity
Everyday:
new Information and Services
available on the Network
new Devices with new
Functionalities available for business
and consumer
Increasing demand
Users need:
Easier access to information and services
Easier interaction with devices and their functionalities
The goal: simplify our “digital life”
The goal: simplify our “digital life”
in accesing information and services
Creating a new experience
in organizing our Digital Life
in interacting with devices and their functionalities
The solution: My Digital Assistant
My Digital Assistant
Listens to me
Understands what I need
Thinks
Collects and arranges the info
Talks to me
Using Speech Technologies
The right way to interact with:
Devices
Services
using a human-like approach
A new way to get the right
information:
For me Personalization
Here Localization
Now Contextualisation
MyDA
An intelligent, human-like
Digital Assistant:
knows me and supplies information that I really need
is able to understand my interests
reminds me my appointments and gives me information that simplify my life
A real daily help in my digital life …
… with a human touch
what’s up : the information I really need based on context my day : daily appointment summary (from my calendar) searcher : news, weather, traffic, events, restaurants …
MyDA business edition
My personal Digital Assistant that helps me in managing my agenda and my business contacts and gives me all information that simplify my working life.
Directly integrated with the company back-end systems: Intranet services Directories & Calendars CRM & ERP Help Desk HR automation Enterprise Social Networking … four different flavors …
MyDA Business Edition
MyDA Technology snapshot
Speech Technologies & Rendering
Artificial Intelligence
Bandwidth consumption
Server and Mobile Architecture
Speech Technology & Rendering
phonemes
Audio Stream
Visemes
Face Engine “Light”
MyDA is powered by Loquendo emotional TTS engine
Smart resource management because of a constraned
environment (mobile platform or narrowband)
Server-side TTS cache for frequently used sentences
TTS-engine independent lip-synch generation (thanks to Face
Engine “Light”)
Several avatars are available, each one with a different voice
Artificial Intelligence
Service Content Resolver
Rule Engine
User Behaviour (Neural Network)
Connector... Connector...
Connector...
Connector...
Content Semantic
Links
Phrase
Synthesizer
User response
Content
Suggestion
User request
GPS
Time
Bandwidth Consumption
Limited data exchange
Limited resource waste
Compression techniques
Client-side caching
Server and Mobile Architecture
TTS
AlI modules
Content Provider
Connectors
Server
Centralized
Information
Contents
INTERNET
Information is centralised on the
server
Dynamic contents can be offered and
updated transparently
Client interface (menus) is
dynamically generated by the server
The new frontiers
Kiosks
Processes & applications
Interacting with
Automotive
Health Care
Home automation
Automotive
Manages my travel schedule
and gives me all information
about traffic, weather, events,
restaurants …
Connects with the car’s
diagnostic systems and
prevents unforseen technical
trouble
A real daily help in my digital life, with a human touch
Home Automation
Connects with the domotic systems.
Helps me in managing my digital life
at home:
switching off the heating
setting up the lights
answering the phone and the
interphone
opening and closing the doors
switching on the irrigation systems
reminding me of my shopping list
…
A real daily help in my digital life, with a human touch
Kiosks
MyDA helps me manage the
interactions with self service
applications and gives me all
information to get what I need,
knowing me, my profile, my
habits, my interests …
A real daily help in my digital life, with a human touch
Health Care
Directly connected to the Health
Care systems, MyDA supports my
doctors and gives me the correct
information to use the telemedicine
devices (how to & when).
A real daily help in my digital life, with a human touch
Processes & applications
Directly integrated with
processes and
applications, MyDA
helps me manage the
interactions with my
corporate and
personal applications
A real daily help in my digital life, with a human touch
• 100% Software Company
• 18 years in developing IT solutions to support customer
relationship management
• 2010 H-care acquisition (100%)
• HQ in Montebelluna (TV), offices in Rome and Milan
• More than 50 employees
• Sales operations in Spain, France, Brazil, Russia, Romania
• Customers in more than 10 Countries through the world
H-care is part of PAT Group
100% Customer Centric
Customer Care
Customer Relationship Management
Cross-Channel Self Service
Service Desk
create a new customer
Experience on the
Customer Care
Our Mission
H-care at SpeechTek 2010
Event: 2010 SpeechTEK Europe Conference
Date: May 25th, 2010 - London
“H-care’s avatar conquered the “people’s jury
of the conference” through the quality of
voice and video image, its expressiveness and
its usability: all features that allow H-care’s
avatar to meet any user on the Web as on
other media channels, such as smartphones
and kiosks.”
H-care is ”People’s Choiche Winner" at: SpeechTek Europe 2010 Avatar Challenge
H-care in the Gartner’s radar screen
Pat Srl Treviso – Milano – Roma
www.pat.it – [email protected]
Pat Srl – Headquarter
Via San Gaetano 113
31044 Montebelluna (TV)
+39 0423 600531
Giovanni De Carli
International Business Development
Mob: +39 335 7561683
Mail: [email protected]
Skype: giovanni.decarli