Lean Advanced
The next level in getting sustainable results
October 2011
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LEAN ADVANCED
Agenda
Our BeLean® approach
Our solution: Lean Advanced
Questions & Next steps
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LEAN ADVANCED
You probably know what Lean is…
The term “Lean” is a generalization of the Toyota Production System
developed by Taichi Ohno
Lean eliminates waste and smoothes the work flow to deliver outstanding
customer value
The original 5 Lean Principles are:
- Specifying value in the eyes of the customer
- Identifying the value stream and eliminating all waste within it
- Making the value flow at the pull of the customer
- Involving and engaging employees
- A continual improvement towards perfection
While it is easy to agree that these principles are a laudable goal for any
organization, their application is the hurdle for many
Taiichi Ohno
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LEAN ADVANCED
The concept of Lean management has landed within many companies, but
does this bring the expected results?
The question is “are we really in control of our own improvements?”
Create
Shareholder
Value through
Lean initiative
Increase
Revenue
Decrease
Operating Cost
and Working
Capital
Enhance
Customer
Experience
Businesses everywhere have turned to lean as a key enabler of
their survival and resurgence
Focus on cost reduction, increased operational efficiency and
improved customer service
Short term results are booked, sustainable results are questionable
Limited view on actual results from Lean initiatives
Point-solutions: No integral view on value chain / business
No structural change in the way of thinking and working
No measurement system in place for improvements & business
as usual
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LEAN ADVANCED
In our opinion Lean management is all about creating a culture of continuous
improvement resulting in sustainable results
Only by an approach that tackles all three areas will you be able to change behaviours and make results
sustainable: BeLean®
Strategic Goals
Visual Management Adding Value,
waste elimination
Continuous
Improvement:
Sustainable
results
Do the right work:
Strategic goals in line with the voice of the
customer & voice of the stakeholder
Do the work right:
Adding value and eliminating waste
Manage the right way:
Being in control, supported by visual
management
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LEAN ADVANCED
A BeLean® program is made up of three components: Improvement
Opportunities, Tools and Capabilities, and a Management System
The initial program phase needs to include setting up the management system which then continues to
drive ongoing improvements
Improvement
Cycle
Management Cycle
Improvement
Opportunities
Lean Tools &
Capabilities
Management
System
A
B
C
2
3
1
Improvements opportunities are used for
building Lean capability across all levels in
the organization
- Economic value
A management system is embedded as a
way of driving the benefits and change
- Decision making value
Thus creating a continual improvement
culture
- Behavioural value
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LEAN ADVANCED
In this way BeLean® should be about sustained transformation, not cost
cutting; leadership needs to drive transformational change
Economic value
- More value adding activities, less waste
- Decreased operating cost: working smarter not harder
- Enhanced customer experience
Decision making value
- Aligned set of KPI’s to optimize the entire value chain
- Focused and customized reporting per role and responsibility area
- Improved agility and shorter response times
Behavioural value
- Collective behaviour towards same goals
- Continuous improvement in the DNA of the organisation
- Supported top-down, realized bottom-up
But, are you actually able to generate sustainable transformation?
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LEAN ADVANCED
Agenda
Our BeLean® approach
Our solution: Lean Advanced
Questions & Next steps
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LEAN ADVANCED
Lean Advanced in short
Lean Advanced takes your Lean initiative to the next level
Together with our unique tool we will help you to get control of your processes
Our tool indicates the current situation, but will also be the trigger for further improvements,
because the tool exposes inefficiencies and areas for improvement
Furthermore, our tool enables you to get insight in the results of your current Lean initiatives
and actions
Supported by
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LEAN ADVANCED
Built-in cycle for
Sustained Improvements
Visual Management
for Integrated Operations
An aligned Operating Model
Starting from your mission:
strategic goals in line with the
voice of the customer & voice
of the stakeholder
Embedded cycle of improvement:
adding value for your customer
and stakeholders and eliminating
waste
Supported by JIT visual management
on all relevant aspects of your
operations Continuous
Improvement:
Sustainable
results
Connected Management Providing you with YOUR view on
your business
Our Lean Advanced solution directly supports your strive for continuous
improvement and transformational change
Supported by
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LEAN ADVANCED
And now a demonstration what it can look like…
Supported by
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LEAN ADVANCED
As shown, Lean Advanced powered by VisionWaves has unique features
Client quote
Achmea
“VisionWaves helps us to win and service new and existing
customers”
Client quote
Van Landschot Chabot
“Visionwaves Delta delivered timely insight in the coherence of our
information and made it possible to put the right controls in place, so
that our organization improved its EBIT in a time when the competition
and the market in general exhibited a tendency of decreasing EBIT.”
Analyst quote
Gartner
“VisionWaves bridges the gap between strategy and BPM, combining
unique management software and methodology into a dedicated and
proven management solution”.
Analyst quote
Forrester
“I think VisionWaves represents where BPM has to move eventually.
Beyond process to become a true management tool.”
Corporate Performance, Business
Intelligence or specific Process Management
tooling…
Is not, or hardly, able to give an integral
visualisation of the whole operating model
Is not, or hardly, supporting both process
management and performance management
Lacks cause and effect analyses over the
whole operating model giving detailed insight
in the actual cause of your performance
Is limited to a specific group of users instead of
providing dashboards depending on your role;
e.g. for Lean Daily Management System
Supported by
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LEAN ADVANCED
The benefits of Lean Advanced applied in this way are numerous
Documentation of the Lean initiative is supported one on one, but this time in an integrated manner
- In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),
- Related to the voice of the customer and voice of the business (voice of the stakeholder)
- And their Critical To Quality indicators (CTQ’s = KPI’s)
- And of course the Value Stream maps for value and waste analyses, at the required level(s) of detail
Connected to your operational data, the business model shows you how your business is doing:
Visual Management pur sang
By tracking process performance against defined business metrics, you can quickly identify
anomalies and target improvement efforts
Integrated Action Management: Actions & Decisions integrated in the personalized dashboards
Having the right performance dialogue, and thus making better business decisions is supported by
having a single point of truth
Supported by
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LEAN ADVANCED
Agenda
Our BeLean® approach
Our solution: Lean Advanced
Questions & Next steps
15 Copyright © 2011 Capgemini. All rights reserved.
LEAN ADVANCED
Questions & Next steps
www.capgemini.com/consulting
Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Copyright © 2011 Capgemini. All rights reserved.
Appendix
Screenprints of how it can look like
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LEAN ADVANCED
Starting point always is the so-called Bizmap: your business operating model
that we build from right to left
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LEAN ADVANCED
Using this model, documentation of a typical Lean initiative is supported one
on one, but this time in an integrated manner...
In the initial stages you can document your SIPOC (Suppliers, Inputs, Process, Output, Customers),
related to the voice of the customer and voice of the business (voice of the stakeholder)
and their Critical To Quality indicators (CTQ’s = KPI’s)
Your business documented in an integrated manner instead of Powerpoint…
Value stream components VOC & VOB KPI’s
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LEAN ADVANCED
And of course the Value Stream maps for value and waste analyses, at the
required level(s) of detail
These VSM’s can be enriched to create end-user process documents…
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LEAN ADVANCED
Connected to your operational data the business model shows you how your
business is doing (Critical To Quality indicators ): Visual Management
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LEAN ADVANCED
Connected to your operational data the business model shows you how your
business is doing (SIPOC) : Visual Management
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LEAN ADVANCED
A drill down of the process flow gives more detailed insight in the cause of
your performance
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LEAN ADVANCED
Depending on your role you get your own dashboard. The COO for example
will be interested in the processes, their performance and ongoing projects
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LEAN ADVANCED
And a dashboard for the Lean Daily Management System: day opening
information boards with team performance and on-going actions
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LEAN ADVANCED
And a dashboard for the Lean Daily Management System: day opening
information boards with team performance and on-going actions
Powered by
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LEAN ADVANCED
And a dashboard for the Lean Daily Management System: day opening
information boards with team performance and on-going actions
Powered by
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LEAN ADVANCED
Action Management: Actions & Decisions from meetings integrated in the
personalized dashboards
Action Management:
Actions & Decisions
Outlook alerts
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www.capgemini.com/consulting
Capgemini Consulting is the strategy and transformation consulting brand of Capgemini Group Copyright © 2011 Capgemini. All rights reserved.