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Page 1: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 2: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 3: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 4: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 5: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 6: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 7: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 8: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 9: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 10: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 11: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 12: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
Page 13: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
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Page 16: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)

SALES +79% SALES INCREASE – SOLD OUT AMERICAN COLLECTORS

REACH 67% in 2 weeks – €300,000 FREE PUBLICITY

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R2=.57

R2=.74

R2=.62

InSites Consulting Brand Model tested by path analysis

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① Stay true to your roots, but don’t shout

②Warm is the new cool

① Be open and respectful, listen (like friends)

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61% 50%

2 Discounts when checking-in 53%

49%

40% 45%

42% 33%

33%

1 Special deals offered

3 Product information via barcodes

4 Payment

7 Augmented reality to try out products

6 Most efficient shopping route

8 Share shopping list

5 Dedicated store web sites

34%

35% 29%

26% 25%

Source: MasterCard 2 country study August 2011 –respondents aged 18-30 in UK and Germany N (Germany) = 293 / N (UK) = 298 / Filter: Only fashion brands and if have mobile phone

38% 41%

Usage of mobile phone in buying process

“ At a fashion retailer, I am interested in these apps…”

Page 36: How Cool Brands Stay Hot at ESOMAR CEE Research Forum (by Joeri Van den Bergh)
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Happy

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// I WILL NEVER FORGET THE DAY…

Surprise

Fear

Anger

Sadness

Disgust

Meeting the love

of my life Becoming a sport

champion

My first kiss

Extreme experience (e.g.

skydiving, mount climbing)

Parents got

divorced

New school

Encountered aggression

When I was dumped

by my partner

Death of a person

close to me

Was diagnosed

with a serious

illness

When I got in a fight

Discovered I had no

real friends when I

needed them most Moved

Graduated

Got my driving license

Being dumped by my

boy/girl friend

N = 40

N = 13

N = 14

N = 93

N = 30

Source; InSites Consulting 16 country study January 2011 – 4,065 respondents aged 15-25 in USA, UK, Russia, Germany, France, Denmark, Sweden, Netherlands, Belgium, Spain, Italy, Romania, Poland, Brazil, India &China.

Happiness N = 156

Happy

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Happy

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Happy

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Happy

+ 170K views (youtube, Vimeo) + 200 blogs (mashable, psfk, …)

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①Deliver gratifications = challenges

①Don’t use negative emotions

①Everyone likes happy endings !

Happy

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Happy

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