Dennis McGuffie VP, Audit Services
Tenet Healthcare Corporation
CAE Spotlight
December 6, 2012
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Tenet By the Numbers• 500,000 inpatient visits annually
• 4 million outpatient visits annually
• 69,000 babies delivered annually
• 57,000 employees
• 49 acute care hospitals in 11 states
• More than 100 outpatient centers
• Net Revenue appx. $9B
*All numbers as of CY11
Our mission is to improve the quality of life of every patient who enters our doors.
For-profit compared to not-for profit
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Revenue Cycle Services
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Everything we do at Conifer Health Solutions is roo ted in our commitment to your hospital’s mission and your patients.
Health Care Reform
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Core Provisions
• Expands coverage through Medicaid, new state-based insurance exchanges and other provisions
• Establishes new consumer protection standards for health insurers
Cost
Quality
Coverage
• Streamlines administrative processes• Cuts waste, fraud and overpayments• Incentivizes more value-based service and
alignment among providers
• Penalizes poor performance by physicians and hospitals
• Incentivizes wellness and prevention• Establishes quality standards for private
insurers
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• Reduce cost and the burden of audit including the hours required to perform an audit
• Identify risks that matter most to management and position the function to respond quickly to changing demands and emerging risks.
• Incorporate the broadest set of facts in a risk assessment.
• Make the audit process transparent.
Audit Priorities
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Efficient
Relevant
Flexible
Transparent
Use The Company Intranet
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Who We Are
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Where We’re Planning to Go
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2012 2013November December January February March April May June
SOX
Corp BCC RemediationCorp ITGC
Remediation
Corp BCC (FY2012)Corp ITGC (FY2012)
Corp BCC (FY2012)Corp ITGC (FY2012)
Corp BCCCorp ITGC
Acquisitions / Divestitures
Group 1Physician Practices
Outpatient Services
Ambulatory Surgery Centers
Group 2Physician Practices
Outpatient Services
Ambulatory Surgery Centers
Group 3Physician Practices
Outpatient Services
Ambulatory Surgery Centers
Corporate / Process-level Compliance
Effectiveness ReviewFY2012 FY2012
Government Programs
1QProxy /
Corp Travel & Entertainment
Hospitals*D&T visit Doctors Hospital North Shore Medical Center East Miam i Medical
University Hospital
Meaningful UseHOSPITAL
(D1 - MU Start)
Stage 1Group 2 Locations
Stage 1Group 3 Locations
Data Analysis Dashboards Dashboards
Conifer Revenue CyclePatient
Communications
Other
D&T Asst SvcsSAG
Referral SourceD&T Asst Svcs
PhysicianRelocation ReconsD&T Asst Svcs
Referral Source Referral Source
Clinical ResearchCRSA Review: Group
1CRSA Review:
Group 2
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Tools We Use
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What Are The Results – Trending Reports
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What Are The Results – Tickmarks
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What Are The Results – Webinars
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• Survey Results – what you said : what we did• FAQs – recent questions received• Audit Results and Trends
− General − SOX− Functional or Process
• Drilldown on most frequently reported comments• Recent policy developments• ERM• SAG
Webcast Content
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• You’ve heard of:
» The Grammy
» The Emmy
» The ESPY
» The Tony
Recognizing Great Results
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• A 5 Bar doesn’t mean everything is perfect.
• 5 Bar results do tell us that the hospital team is striving to meet the important financial, compliance, and operational objectives.
• There are no “silver bullets”
• The little things do matter
• Controls foster discipline and efficiency
We Give Out Audi Awards
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Worst Audit
Responses
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“Our IT Director locks the backup tapes up in his car every night –is that OK?”
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“Our CEO is going to be really upset when he sees this report!”
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“Ted will implement those new cash controls as soon as he gets back from vacation”
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“No, we were
recording the
entries in a
timely
manner –
they were just
backwards.”
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“Oh – we were doing that – you just didn’t talk to the right person about it when you were here.”