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Consolidating ICT blueprintfor both MPB & NSTP
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NSTPMEDIA PRIMA
ICT People
ICT InfrastructureApplicationsICT Governance
ICT People
ICT InfrastructureApplicationsICT Governance
Consolidating ICT blueprint for
both MPB & NSTP
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ICT People
ICT InfrastructureApplicationsICT Governance
Consolidating ICT blueprint for
both MPB & NSTP
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Management of network, hardwareand IT security
Legends * Core Applications which can be shared
Future State ICT Environment: PeopleFuture State ICT Environment: People
CIO
P rovide leadership, policies/guideline/SLAOverlook staff training & development needs
Admin & SecretarialSupport CIO functionsHandle dept admin matters
P lanning Govern. & Service MgtD efine strategic directions for IT &
manage IT services and governance
Support and O perationApplication/Software Management
Management and development of software and application systems
H elpdesk / Support1 st level supportHardwareOA s/ware, Ent. portalsD esktop computing
Security/Multimed.Manage IT securityManage multimediasystemsIdentity management
Govern. & Svc MgtIT P olicy & guidelinesQA, SLA, ComplianceP roj, Change, Vendor,& P rocurement Mgt
P lanning and R&DR &D on new techIT related trainingDRP
R elationship mgt
N etwork & C omm.Manage network, archManage email, internetBackup & recoveryManage DRP site
Advertising , Edit
Advertising*Editorial
NIB*
P re-press/circ/log
P re-pressCirculationLogistic
Admin SystemsHuman R esourcesFinanceInventoryP rocurement
Database /MktgD atabase supportD atawarehouse/BICR M, KM, R isk MgtEdu. Syst & e-learning
Core SystemsSupport Systems
M PB C ore Apps
..
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ICT PeoplePlanning, Governance and Service ManagementSupport and Operation
Network and CommunicationHelp Desk SupportDC & DRP
Application/Software ManagementSupport & Core system
Consolidating ICT blueprint for
both MPB & NSTP
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ICT Infrastructure
Consolidation of Data CentresDeploy Enterprise System ManagementTool/Network Management System
Physical & Logical IT Security
Consolidating ICT blueprint for
both MPB & NSTP
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ApplicationsSupport
Data Warehouse and BI SystemIntegrated Financial Management SystemIntegrated Advertising SystemIntegrated Human Resource Management
SystemCore
TERA(Editorial)Pre PressCirculationLogistic
Consolidating ICT blueprint for
both MPB & NSTP
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ICT GovernanceICT governance frameworkPolicies and Procedures
Consolidating ICT blueprint for
both MPB & NSTP
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Impact
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ICT PeopleHelp Desk
Extended support hours to the entire group
Minimise unanswered callOptimisation of resourcesReduce operation costBetter response time
ICT InfrastructureOptimisation of resourcesCost efficiency
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Impact
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Planning Governance & Service ManagementComprehensive ICT policies and Procedures for thegroupBetter ICT services delivery and monitoring
Effective ICT steering committeeStandardization of the ICT Project Management,Framework, guideline and practicesProper ICT Vendor Management
Consolidation of Data CentreDC enhance physical security such as CCTV, SecurityDoor( Biometric) and fire rated partition and tamperedglass
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Potential Issues
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May require additional resources from outside
Movement of people and equipments
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Group B
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Centralised procurement
of Adobe and Microsoftsoftware
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Current licenses
Adobe IndesignIndesign CS 3 , Win (5 4 ) Mac ( 4 5)Indesign CS 4 , Win (5) Mac ( 4 )
Indesign CS5, Win (7
) Mac (6
)Indesign CS license was purchased under MPB AdobeCumulative Licensing Program (CLP).
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R ecommendations
Adobe - No change. The Group is already under Adobe Cumulative Licensing Program (CLP).
Open Office for non power users of Microsoft
Office to reduce cost.Standardisation of versions for Microsoft Office(Volume Licensing Pack to be at Media Prima for economy of scale)
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Common IT Call Centre
Help Desk
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Ex isting NSTP Strength
Coverage 2 4 x 7Balai Berita and branch offices22 experienced support staff that includes:o 4 Engineerso 17 Support Executives
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R ecommendations
Complement support coverage of MPB and visa versaShared serviceso consolidation of call centreo call centre solutions and infrastructureo human resourcesVOIP implementation to reduce call chargesStandard Service Level Agreement (SLA)
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Impact
Extended support hours to the entire GroupMinimise unanswered calls from absence of support peopleOptimisation of resourcesReduce operational costBetter response time
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Issues
Existing call centre is unable to accommodate increase inscope of work (insufficient work space)Re-training (if there is a change in the solutions - softwareand hardware)
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R ationalize ISP Infrastructure
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Ex isting NSTP setup
HQ, 4 Regional Printing Plant (RPP) and 2 branchesconnected via TM Metro-e
o 20 mbps (Bangsar)o 8
mbps (Shah Alam)o 4 mbps (Ajil, Prai, Senai, Penang and JB)16 branches connected via 2mbps VPN (TM StreamyxSDSL)Co-location at Jaring IDC ( 3 load balancers, 2 8 publicweb servers, 1 DNS server )Dedicated leased lines (TM 6 mbps, Time 10 mbps,Jaring 512 kbps)
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R ecommendations
Consolidation of data centreso sharing of network infrao sharing of support resources
Connectivity between NSTP and MPBCommon infrastructure at branchesRenegotiate better rates from TelcosUse of co-location at ISP IDC (where feasible)
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Impact
Cost efficiency due to consolidationo communications lineo hardware (router, switches)
Optimisation of resourceso humano systemo softwareo hardwareVirtually connect both NSTP and MPB
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Issues
Cost considerationTech transfer and retraining
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Standardisation of GroupMessaging SystemMicrosoft Ex change 2010 or Lotus Notes
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Current NSTP configuration
Lotus Domino 8 .5Email + scheduling + instant messagingAnnual Maintenance cost RM 7 0KExisting user license covers 205 3 web clients, 50 NotesclientsAdditional RM1 9 0 per user
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R ecommendation
Adopt single directory services for the Group emailDeploy common collaboration solution(People Connect,Google apps, Lotus Live)Evaluate potential use of cloud computing or open sourcesolutions
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Impact
Cost efficiency due to economy of scaleLess people to support due to standardisation (sametechnology and skills set)Ease of technology integration
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Issues
Retraining to enable changeCost (if operating from different location)o communications line / network infrastructureo investment for the solutions (licensing, hardware)o on-site manpower
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Current NSTP usage
Grouping of users to two:o Back office users (Power users)o Editorial users (non-power users)MS Office 200 3 for most Back office users (Finance,Circulation, ADV)Open Office for others (editorial, some back officeusers)
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Impact
Segregation of Office Suites would help cut cost
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Issues
Retraining
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Group C
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Business Intelligence & DataWarehousing
Applications
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Business Intelligence & Data Warehousing
Human Resource System
Financial System
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R ecommendations
BI and Data Warehousing ;Define requirements of MPB and NSTPPrepare RFP and call for proposalEvaluate and determine common solutions
Business applicationsConsolidate HRMS to common serversEvaluate financial management system (soon ?)Review potential use of other common systems Advertising
Editorial ArchivalReview maintenance contracts of common system
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Impact
Save on maintenance cost and supports
Faster consolidation of group accounts
Ease management of human capital
Allow sharing of business intelligence
Enable business process improvement
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Potential Issues
Buy-in by all affected parties
More customization of application software to cater for diverse requirements
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Common Applications, Data Warehouse andBusiness Intelligence Application
1.Human Resource2.Financial Management3 .Advertising4 .Editorial5.Archival (NIB)6 .Business Intelligence
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Common Applications, Data Warehouse andBusiness Intelligence Application
Application System Software Database Description
1. Human Resource HCMSUnified, ESS, &PaywinUnified
MS SQL 2005 HCMSUnified - Employee Profile,Leave, Claim, Loan & Benefit,Recruitment & Manpower Planning,Training & Career Planning, etcESS - E-Profile, E-Leave, E-Claim,E-Appraisal, E-Training
2. Financial Management Oracle E-Business Suite Oracle 11g Oracle Financials (General Ledger,
F.Assets, Cash Management,Payables, Receivables, Purchasing,Inventory)Oracle Self Service (iExpense,iReceivables, iProcument)
3 . Advertising Atex - Enterprise Oracle 10g Advertisement Booking, Billing,Contract management, CopyTracking, Pagination, Competitor Monitoring, Classified Ad Online
booking4 . Editorial TERA GN 3 MS SQL 2000 Content Management
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Common Applications, Data Warehouse andBusiness Intelligence Applicati on
Application System Software Database Description
5. Archival News & Image Bank(NIB)
Oracle 10g Text Archive, Pages Archive, Images Archive
6 . Business Intelligence To prepare request for proposal (RFP)
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ThanksSekian
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