IRW - Company Background
Integrated, Real-time & Windows Systems
Originally formed 1987
30 members of staff, majority on delivery and technical teams
Glasgow (HQ) and London Locations, UK wide cover and client base
Extensive references and case studies
Client base includes NHS trusts, FE and HE sectors, Police, Fire & Rescue; government , Housing Associations and many private sector blue chips and SMEs
Award-winning SharePoint and BI solutions, over 50 implementations
Microsoft Gold Certified Partner with Information Worker and Custom Development and Digital Marketing Competencies
Organisational Overview
Consultancy
Strategy &Planning
Analysis
Scoping
Consultancy
Implementation
Business Continuity
PRINCE2
Development
.NET
SQL Server
Mobile
WEB
CRM
SharePoint
BizTalk
BI and KPI Reporting
Infrastructure
Help Desk
Managed Service
IT Support
Network Installations
Hosting
DRP
Integrated Services and Solutions
Some of our SharePoint Clients
NHS
EDUCATION
PUBLIC SECTOR
PRIVATE SECTOR
International Accounting StandardsBureau
Anchor Trust
UCLANUniversity ofCentralLancashire
“Any size company that has a Microsoft technology stack should consider Microsoft Dynamics CRM for automating sales force automation and customer service and support processes”.
Gartner - April 2011
What is CRM?Overview
THE POWER OF PRODUCTIVITY
SOURCE: GARTNER (June and July 2009)
FAMILIAR
natural &personal
CONNECTED
collaborative &
integrated
INTELLIGENT
insightful &actionable
THE POWER OF PRODUCTIVITY
SOURCE: GARTNER (June and July 2009)
FAMILIAR CONNECTEDINTELLIGENT
Office Fluent UI experience
Next-gen Outlook client
RoleTailored forms & views
Advanced Personalization
Outlook Navigat
ion
Web Client
Experience
Auditing
Field Level
Security
Export for
Excel
Familiar Benefits:
User experience reduces clicks to increase productivity
Streamlined experience for users to reduce training costs and user adoption
Compliance requirements can be met
Powerful tools to allow users manipulate data in tools they are familiar with
Outlook
Navigation
Web Client Experience
Auditing
Field Level Securi
ty
Export for Excel
THE POWER OF PRODUCTIVITY
SOURCE: GARTNER (June and July 2009)
FAMILIAR CONNECTEDINTELLIGENT
Office Fluent UI experience
Next-gen Outlook client
RoleTailored forms & views
Advanced Personalization
Real-time Dashboards
Guided Process
Visual Analysis & Navigation
Flexible Goal Management
Intelligent: In line chartin
g
Role based
dashboards
Dashboard
creation
Guided proces
ses
Intelligent Benefits:
Powerful visualisations to ensure decisions can made instantaneously
Simple tools to reduce reliance on IT staff
Improve employee productivity
Guided processes allow complex data entry to be simplified ensuring data accuracy and completeness
In line chartin
g
Role based
dashboards
Dashboard
creation
Guided proces
ses
THE POWER OF PRODUCTIVITY
SOURCE: GARTNER (June and July 2009)
FAMILIAR CONNECTEDINTELLIGENT
Office Fluent UI experience
Next-gen Outlook client
RoleTailored forms & views
Advanced Personalization
Real-time Dashboards
Guided Process
Visual Analysis & Navigation
Flexible Goal Management
Business Connections
Contextual SharePoint
Cloud solutions & extensions
Dynamics Marketplace
Connected:SharePoi
nt integratio
n
Connections
Marketplace
Connected Benefits:
Simple integration with other Microsoft technologies ensure investments are maximised
Track all connections to ensure 360 degree view of customers
One view of all Dynamics CRM solutions
SharePoint integration
Connections
Marketplace
DYNAMICS MARKETPLACE
Solutions focus
Digital downloads
CfMD Certification
Click & Try Experience
SharePoint 2010
An Introduction
Microsoft SharePoint Server (MSS 2010)
There are two main variants, and several deployment options.
MSF – Microsoft SharePoint Foundation Is the base edition of SharePoint product and comes free of cost (you will only need to pay for windows and database server). This is the equivalent of WSS in 2007.
MSS – Microsoft SharePoint ServerDeveloped on top SharePoint Foundation 2010 and it’s a licensed product. SharePoint Server 2010 includes all the features that SharePoint Foundation has along with many additional features.
Product ReleasedGeneral Availability
DateMainstream Support
End DateExtended Support
End DateService Pack
Support End Date
SharePoint Server 2010 15/06/2010 13/10/2015 13/10/2020 Not Defined
Microsoft Office SharePoint Server (M0SS 2007)
There are two main variants, and several deployment options.
WSS – Windows SharePoint Services (included with Windows Server and SBS) – base but comprehensive system, lacks various features of MOSS. MOSS – Microsoft Office SharePoint Server (obtained as a Server product plus additional modules, such as SharePoint External Connector, CALS etc.
Product ReleasedGeneral Availability
DateMainstream Support
End DateExtended Support
End DateService Pack
Support End Date
SharePoint Server 2007 27/01/2007 10/04/2012 11/04/2017 13/01/2009
SharePoint Server (SPS 2001 - 2003)
SPS 2003 and WSS 2.0In 2003 Microsoft released SharePoint Server 2003 or SPS 2003 and the free WSS 2.0.
SPS 2001In 2001 Microsoft had released SharePoint Server 2001 which was the first commercial release of the version. Before that the project had been code name Tahoe.
Positioning SharePoint - the new operating system?
Massive, and increasing use across all sectors, for a wide variety of purposes and reasons.
A defacto standard?
A Productivity ‘ToolKit?
Provides : A solid, richly functional and extensible base
Tight, easy to use integration with Office and other Microsoft apps
Contains powerful Business Intelligence / Insights capabilities
Multipurpose, license variants for size / capability
Options for deployment, on premise, hosted, cloud....
An Ideal platform to deploy, grow, then build on and integrate with, to create highly effective business /organisation wide solutions.
Our Background in SharePoint
We have worked with all versions of SharePoint since its origins in 2002 From Content Management Server 2002 to SharePoint 2010.....
2003 - First UK integration of Microsoft CMS Intranet and public facing Web in education sector (Times Educational Supplement)
Microsoft Office SharePoint Server 2007 (MOSS) and Windows SharePoint Server (WSS) - over 50 deployments UK wide
Experienced in both Intranet and Internet solutions
Deployment and Use of Project Server on a SharePoint platform (2007 and 2010)
2010 – SharePoint with Dynamics CRM to form organisation wide solutions;
2011 SharePoint with Biztalk to integrate between existing main and/or critical systems;
Migration of several MOSS 2007 sites to SharePoint 2010
Six Pillars of Sharepoint 2010
Six Pillars of Sharepoint 2010
Sites - Basis of Collaboration and Team Sites Intranet / Extranet or Internet
Personalization – MySites
Communities – “Facebook for the Enterprise” Tagging
Blogs
Wikis
Discussions
Content – Web Pages
Documents
Records Management
Six Pillars of Sharepoint 2010 Search - find relevant content
Document Libraries (Metadata)
Site Content (pages, discussions, blogs)
People / Skills
External File Shares (existing network file shares)
Line of Business Apps
Insights – new “Business Intelligence” Charts/ Scorecards
Access/Excel Services
Visio services
Performance Point Services
Composites – build composite apps without code… Business Connection Services
InfoPath
Sharepoint Designer
Visio
Some of the new SharePoint 2010 features
Better support for Internet facing sites
More security features & flexibility in managing permissions
Improved Access and Visio Services Support
In-Place Records Management
Social Networking Capabilities
Native support for Mozilla Firefox 3.0 and Opera
Easy migration from SPS2003 and MOSS 2007
New Silverlight and Media content capability
Re-Designed User Interaction
Ribbon:
Gives Microsoft Office look and feel to SharePoint environment
Re-Designed User Interaction
New Editing functionality - Edit directly on the page
Benefits of using SharePoint Server
Improving Business Procedures
Streamline and Integrate disparate business applications
Tight integration with Microsoft Office
Central delivery of BI and MI
Control of electronic assets Content control and approval
Versioning of documents
Audit trails
Enables collaborative working
Minimal user training thanks to Office UI Design
Strong search capability
Following Areas of Improvement in SharePoint 2010From End Users Prospective
Multiple Browser support - Now Supports Fire-Fox, with increased compatibility for Safari. (IE6 not supported)
Business Connectivity Services (BCS) as the evolution of BDC. These services can now be consumed from Office client apps also
SharePoint Workspace (formerly called Groove): a smart client for SharePoint. Supports online, offline and Synchronization of data.
Business Connectivity Services (BCS)
SharePoint 2010 which is replaced the functionality of BDC(Business Data Catalog) in SharePoint 2007
The External content type which is in SharePoint Designer 2010 can easily connect to SQL databases.
Available in base version of SharePoint 2010 (previously an enterprise feature)
Ability to update, delete and edit external data from SharePoint
Managing Site Users and Permissions
Information in Windows SharePoint Services is secured at one of four levels.
Site level
List or document library level
Folder level
List item level
We can authenticate user permissions according to Site, List, Item.
DEVELOPMENT TOOLS IMPROVEMENTS
As an application platform, Microsoft provides multiple tools, to configure and customize SharePoint 2010.
These tools provide an array of capabilities for a variety of user roles, based on the complexity of the application being created and include a Browser,
InfoPath 2010,
SharePoint Designer 2010
Visual Studio 2010.
Combined, they provide the ability to quickly create powerful enterprise applications which leverage the capabilities of the SharePoint platform.
SharePoint 2010
Insights (Business Intelligence)
Today's BI Reality for Most Organisations
DifficultTo Use
Fragmented
Inflexible
Departmental
Costly
“Foreign” tools inhibit adoption and use
Functionality split across multiple tools
Rigid and unable to change with the business
Narrowly deployed without a complete view
Too costly for broad deployment
Performance Point Services - Intuitive Design
BUSINESS PRODUCTIVITY INFRASTRUCTURE
BUSINESS USER EXPERIENCE
DATA INFRASTRUCTURE & BI PLATFORM
Microsoft Business Intelligence Offering
Data Infrastructure & BI Platform
Analysis ServicesReporting ServicesIntegration ServicesData MiningData Warehousing
TimeJanuary
April
March
February
May
MarginUnits Sales Cost
Products Clothing
Appliances
Groceries
£6,745
“For Groceries, show me the Margin in February”
Analysis Services Cubes
Sharepoint 2010 - Toolkit
Chart Web Part
Status List
Excel
Visio
Performance Point
Can connect to Lists and SQL Tables
Can connect to Lists and SQL Tables
Powerful Client side BI tool
Connect Graphics to Live data
Drill into data via your browser
Reporting Services Further Develop Custom Reports
NHS Lanarkshire Intranet – SharePoint Portal Server
Improve information sharing and retrieval Managing documents and meetings Simple navigation and useful tools (e.g. staff search) Custom ‘look & feel’, web parts, site definitions and templates Devolution of responsibility to those closest to the information
NHS Grampian – SharePoint 2007
Scalable and configurable intranet platform Rapid and collaborative design development and deployment – cost
effective approach Skills transfer to staff allows in-house intranet configuration and
maintenance; SharePoint platform provides a range of flexible collaboration and
communication tools cross-Trust.
Central Scotland Police
Microsoft Office SharePoint Server 2007 Custom Intranet Site Custom ‘look & feel’, web parts, site definitions and templates RSS newsfeed and CustomLog Webpart
Cumbria Constabulary
Microsoft SharePoint Server 2007 (Intranet)
Currently upgrading to SharePoint 2010
Customised Intranet Site
Replaced exchange Public folders with SharePoint Lists
Search Functionality
Individual Sites for all Departments
Additional new projects ongoing
Adam Smith College – SharePoint Portal Server 2007 to 2010
Increased Functionality, upgraded to 2010 Web front end Servers, scalable layout Business Web Application, also ties into Dynamics CRM solution
deployment for improved and effective operations
Lakes College: Intranet Home Page
Lakes College: KPIs
SharePoint 2010
-as a Platform
Project Server
SharePoint 2010: Project Server 2010
SharePoint 2010: Project Server 2010
SharePoint 2010: Project Server 2010
SharePoint 2010
-as a Platform – Part II
iCERP – Critical Emergency Resource Planning
Common Problems Encountered
Disparate systems - holding different pieces of information on each staff member or resource.
Interrogation - Time consuming process for interrogating each system to plan resources allocation
Overview - No simple “one page” view of resource availability.
Resolution - When deficiencies are identified, further work is required to investigate additional background info required to support the decision making process.
Client Software Install required – usually on only a few PCs
iCERP Solution
iCERP provides a configurable and integrated view of:
your site locations.
resources / teams per location, with:
status, active and non-active resources
gaps and shortfalls of resource
spare or free resources
skills /qualifications per post and resource
iCERP Solution (cont)
Allows for planning, advising/requesting and implementing resource moves/transfers to resolve shortfalls or gaps.
Provides a detailed log of all events, allocations and transactions.
Dashboard view of key resources, issues and locations.
Integrates to existing systems, to seamlessly transact and communicate the allocations/reallocations.
Both a graphical summary of the whole area and a set of list to categorise sites with a certain state together, e.g. staff deficiencies.
iCERP Technical
iCERP is built on a foundation of
Microsoft Sharepoint
SQL Server
Integration Services
Microsoft BizTalk
iCERP Demo: Tyne & Wear Fire and Rescue
iCERP Benefits
iCERP can provide a number of important and valuable benefits to your service..
Improves operating efficiency and speed of response by giving real-time visualisation of resources.
Improved communication and collaboration.
More effective visibility, use and deployment of resources.
Assists in optimising and achieving resource and team completion aims.
Full traceability and trail of activities.
Clear view of post needs and resource skills, qualifications and/or certifications.
Performance metrics via Management reporting functions and KPIs.
iCERP Applications
Fire & Rescue teams
NHS/ Nursing teams
Ambulance and paramedic teams
Police resources
Coastguard resources
Microsoft Online Services
Customers tell us…
We want the features of the latest platform but don’t want to upgrade or we don’t have the skills…
We can’t keep good IT people to run the platform and we need to free up our best people to work on strategic projects…
We want more predictable IT costs even if it doesn’t save a lot of money…
We can’t spend enough to ensure security and reliability…
We want to provide capabilities to employees who don’t have those today but don’t want to spend time…
Cloud Computing: The Microsoft View
FREEDOM
Solutions you know and trust delivered by SUBSCRIPTION
Applications, platforms, and data center infrastructure as a UTILITY
EXTEND
DEVELOP
Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes.
TEAM SITES
Keep teams in sync and manage
important projects
INTRANET SITES
Keep up to date with company news and
information
MY SITES
Manage and share personal documents
and information
Sign a single agreement that gives you the flexibility to run SharePoint online and on premises
Keep some users on premises and some users online
Move on-premises workloads to the cloud at your pace
• No hardware build-out cost• No more periodic server upgrade
consulting projects• Software offered as a pure subscription
Shift from capital expenditure to
operational expense
• Flat per-user, per-month fee• Eliminate the need to renew software
and hardware purchases every few years
• Your price is protected for the duration of your contract
Make your cost even and
predictable
• Avoid over-purchasing• Scale as your business grows• Get the right license for the right users
with deskless worker option
Buy what you need when you
need it
Finance Benefits
“SharePoint Online was very attractive…It allows flexibility to grow with our organization.”- Aaron Walters, CFO, Recycled Energy Development
“As a businessman, I have to control capital costs and my operating budget. Microsoft Online Services is a fraction of the cost and a quantum leap forward in capability”- Jeff Staser, Founder,
Staser Consulting Group
“If we need to support 150 people, we can get 150 people up and running in a matter of days.” - Jennifer Boyd, Administrative Manager, Staser Consulting Group
Technology Benefits
•Eliminate server installation and configuration•Add users quickly with simple UI•Rapid user migration with Active Directory integration
Faster deployment
•Users can access My Company portal from anywhere, use Outlook Web Access•Administrators can access admin console from any web browser•Mobile integration
Better productivity through
‘anywhere access’
•Single console•Simplified admin interface•Embedded guidance and tips
Simplified manageme
nt
99.9% uptime with financially backed service level agreements
SLA tiers Uptime between 99% and 99.9% 25% payout Uptime between 95% and 99% 50% payout Uptime less than 95% 100% payout
Data centres are Cyber Trust and SAS70 certified. Additionally, they are ISO 27001 certified which is an internationally recognized standard proving a framework within which the range of threats relevant to information security are identified and effectively managed. Lastly, they adhere to the EU Safe Harbour framework.
Security and Reliability
Guaranteed Uptime
•9 layers of data security•Secure access via SSL•Physical and logical separation within datacenter
Highly secure
•Geo-redundant datacenters•N+1 architecture•99.9% uptime SLA
Business class availability
backed by SLAs
•CyberTrust certified•ITIL/MOF operational practices•SAS 70 standards
Assurance of world class operational standards
Process Benefits
What would it cost you to achieve…
“What if it breaks when I need it? I haven’t received e-mail all day—is something down? There’s an emotional component that I can’t put a price or a time value on, but it’s something that I’m very pleased to relinquish.”
- JW Keller, President, Datatune
“Ongoing maintenance…is anywhere from 15 minutes to several hours a month just to keep things running.”
- JW Keller, President, Datatune
“We’ve never deployed Exchange Server for less than $5K.”
- JW Keller, President, Datatune
Interoperable by Design
Seamless User Experience
ON-PREMISES CLOUD SERVICES
Deployment Choice
Page:74
Office 365 Pricing Synopsis
Workload Standalone Plans Key Features
Exchange Online (Plan 1)£3.25
Email, Calendar, Contacts, Personal Archive, e-Discovery, AV/AS
Voicemail & advanced archive capabilities
Collaboration with Sites, AV
Forms, data visualization, Access/Excel/Visio services
Instant Messaging & Presence, AV
Virtual Meetings
Client productivity applications & web apps(Outlook, Excel, Word, PowerPoint, Communicator, Access, InfoPath, Publisher, OneNote)
Exchange Online (Plan 2)£6.50
SharePoint Online (Plan 1)£3.50
SharePoint Online (Plan 2)£6.75
Lync Online (Plan 1)£1.30
Lync Online (Plan 2)£4.25
Office Professional Plus
£8.00Office Web Apps (with SPO Plan 1)
£7.25Office Web Apps (with SPO Plan 2)
£10.50
Web App includes SharePoint Online Plan 1*
Web App includes SharePoint Online Plan 2*
* Office Web Apps include SharePoint Online
K Family Plans
Office Web Apps
SharePoint Online Kiosk
Plan K1£2.60/m
Plan K2£6.50/m
Exchange OnlineKiosk
E Family Plans
Office Web Apps
Email, calendar, AV/AS, Personal
Archive
Collaboration Portal
Conferencing
IM & presence
Office Pro Plus
Forms, AccessExcel, & Visio
Services
V.mail & Advanced
Archive Capabilities
Voice
Plan E1
£6.50/m
Plan E2
£10.50/m
Plan E3
£15.75/m
Plan E4
£17.75/m
Hawkeye – Current Global Locations
Hawkeye – Individual Daily Routes and Stops
Hawkeye – Key Requirements
Precise location and tracking of human assets;
Operability in areas of poor mobile phone GPRS reception
(eg rural/hill/mountain/valley areas);
Employee safety;
Link to business systems;
Mobile workforce affectivity tools;
Use in a mixed mobile phone environment;
Phones with no on-board GPS;
Hawkeye – Technical Base
Currently we run this on phones and smartphones using the Windows Mobile operating system. The system is based on Microsoft .Net and SQL Server . It can cater for user volumes from 1 to several thousand.
IRW can provide both a web based and PC based solution, depending on your needs.
Hawkeye – Product Development
We are now commencing additional development on this to address other topical markets and mobile phone operating systems , for example Symbian and the Blackberry platform.
Further, we are aware that the market is also seeking more hybrid tracking systems where we can include other devices in our solution, for example non-powered plant items, such as trailers to articulated trucks. We are therefore able to source and integrate suitable GPS/GPRS/GSM devices into our solution.
IRW Value Statement
We provide and assist clients with, SharePoint Solution Realisation, via:
A Proven 4D Approach - Discovery - Requirements definition /Clarification of business needs
Design - of the best fit system, components, configuration and functions
Develop – the application to fit your aims and requirements
Deploy – the overall solution, to fit your aims, budgets and timescales, plus post implementation support as needed
Our operating modes rage from complete application provision, to joint working and knowledge transfer with clients
IRW – big enough to cope, small enough to care.
Questions:
Kenny Cochrane/Greig Duncanson
Business Development Team
[email protected] or [email protected]
0141 840 6868 (Scotland/North)
0207 873 2268 (London/South)
www.irw.co.uk
"IRW's expertise and practical approach allowed us to progress promptly to a solid IT Strategy, implementation plan and effective deliverables . We view them to be among the best for customer service in the industry."