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REQUEST FOR QUALIFICATIONS AND PROPOSALS

JANITORIAL SERVICES

HARRISBURG INTERNATIONAL AIRPORT (HIA)

SUSQUEHANNA AREA REGIONAL AIRPORT AUTHORITY (SARAA)

The Susquehanna Area Regional Airport Authority (SARAA) is requesting statements of

qualifications and proposals to provide janitorial services at Harrisburg International Airport.

The scope of work for the janitorial services is generally described as providing detailed

janitorial and cleaning services at the airport terminal, multi-modal transportation facility,

airport maintenance facilities and airport fire department.

A mandatory pre-proposal meeting and tour of the facilities will be held on Wednesday,

August 28, 2019 at 1:00 p.m. in the McIntosh Board Room on the 3rd floor of the Harrisburg

International Airport.

Copies of the Request for Qualifications and Proposals may be obtained on the SARAA

website (http://www.flyhia.com) or may be requested by calling the SARAA offices at (717)

948-3900. Interested firms should submit three hard copies and one electronic copy of

statements of qualifications and proposals no later than 4 p.m. EDT on Wednesday, September

18, 2019.

Thomas Rotondo

Purchasing Agent

Susquehanna Area Regional Airport Authority

Harrisburg International Airport

One Terminal Drive, Suite 300

Middletown, PA 17057 (717) 948-3900

[email protected]

SUSQUEHANNA AREA REGIONAL AIRPORT AUTHORITY

REQUEST FOR QUALIFICATIONS/PROPOSALS

Janitorial Services


Susquehanna Area Regional Airport Authority Harrisburg International Airport


Middletown, PA 17057

April 2019

Table of Contents

Section Page Number I. Introduction ............................................................................................................. 3

II. Definitions............................................................................................................... 3

III. Scope of Services .................................................................................................... 4

IV. Project Funding ....................................................................................................... 4

V. Selection Process .................................................................................................... 4

VI. Selection Criteria .................................................................................................... 5

VII. Submittal Requirements

A. Format and Content ........................................................................................... 5

B. Equal Employment Opportunity, Small Business (SBE) and Disadvantaged

Business Enterprise (DBE) Participation .......................................................... 6

C. Submittal Deadline ............................................................................................ 7

VIII. Miscellaneous.......................................................................................................... 7

IX. SARAA Insurance Requirements ........................................................................... 8

X. Instructions to Respondents……………………………………………………… 8

Attachment 1 – Total Scope of Services, ………………………………………………...15

Attachment 2 –Administrative and Management Responsibilities……………….………20

Attachment 3 –Routine Terminal and MMTF Work…………………………….……….23

Attachment 4 – Routine Chemicals, Equipment and Supplies…..…………….…………48

Attachment 5 – Terminal Dimensions and Equipment…...…………………….………...51

Attachment 6 – Remote Work, Buildings 513 and 514……..……………………………54

Attachment 7 – Custodial Staff Positions…...……………………………………………56

Attachment 8 – Mandatory Custodial Staffing Quotas…………...………………………59

RFP Acknowledgement Form………...…………………………………………………..62

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I. INTRODUCTION

The Susquehanna Area Regional Airport Authority (SARAA) invites interested firms to submit

Statements of Qualifications and Proposal (SOQ/Proposal) for professional janitorial services at

Harrisburg International Airport (HIA); a Commercial Airport owned and operated by the

Susquehanna Area Regional Airport Authority (SARAA).

II. DEFINITIONS - the following terms and definitions will apply throughout this Request

for Proposals.

"Airport" means Harrisburg International Airport located in Middletown, PA

“Agreement” refers to the document allowing the Company to exclusively

provide Janitorial Services to the Authority

"Authority" for the purposes of this document, Authority refers the

Susquehanna Area Regional Airport Authority which owns and

operates the Airport

“Company” or “Contractor” means the successful company

“Director” refers to the Executive Director who has responsibility for the

overall day-to-day management and administration of the Airport

“Proposal” document submitted by Respondent (s) to be considered for the

Agreement; the overall proposal shall include Respondents’

statement of qualifications and separate sealed envelope for the

management price and investment plans/cost.

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“Respondent(s)” any company or organization submitting a Proposal for the

services

“RFP” means Request for Proposals

III. SCOPE OF SERVICES SUMMARY

The scope of work for the professional services is generally described as providing detailed

janitorial and cleaning services, inside and around the immediate outside areas of the airport

terminal, the multi-modal transportation facility (MMTF), and the airport maintenance

building/fire department (Buildings 513 and 514).

IV. PROJECT FUNDING

The described services will be funded with operational funds collected through airline, parking,

and vendor revenues.

V. SELECTION PROCESS

The procedure to be used in this selection process is described in the following steps:

Step 1: Review Proposals from companies responding to the Request for

Qualifications/Proposals.

Step 2: Based upon the information received in the SOQ/Proposals, SARAA will evaluate

and rank the companies in order of best qualified. There will be no interviews

during this process, however SARAA reserves the right to ask further questions

based on the proposals.

Step 3: SARAA will rank the respondents on a grading scale then select the top three

respondents to enter into a short list of candidates. The short list will then have

their pricing proposals opened and ranked with the top ranked respondent selected

to enter into an agreement for Janitorial Services at Harrisburg International

Airport.

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VI. SELECTION CRITERIA

The weights of criteria for determining the contract recipient are as follows:

10%- Organizations history, legal and financial information

10%- Office locations

20%- Staffing efficiency/capacity

20%- Relevant experience

5% - Commitments/resources

5% - Disadvantaged Business Enterprise (DBE) Participation

30% - Pricing proposal

VII. SUBMITTAL REQUIREMENTS

A. Format and Content

To be considered for evaluation, the length of Proposals shall not exceed thirty-five (35) pages of

data developed for responding to this RFQ/RFP (one-sided, double-spaced, and type no smaller

than a 12 font size). This limitation does not include index sheets, general promotion data, a brief

transmittal letter or required attachments such as disadvantaged business enterprise (DBE)

certification forms. Submittals must address the following topics within the 35 data pages:

1. Executive Summary: The Proposal shall be prefaced by an Executive Summary of

three pages or less, which gives in brief concise terms a summation of the submittal.

2. Description of Company: Provide a general description of the company including such

information as services offered, number of employees, office location and years in

business, etc.

3. Organization and Management: Provide a graphic and narrative description of the

administrative structure proposed for managing the contract, specifically outlining major

responsibilities of each member of management. The overall organizational hierarchy

must be identified.

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4. Janitorial Experience: Provide a list of clients along with their location, contact name

and telephone number with whom your company has performed janitorial duties in the

past. Please provide a brief description of the services performed.

5. History, Legal, and Financial Information: Please provide a historical description of your

company with any pertinent legal and financial information.

6. Technical Approach: Provide a brief discussion of the tasks or steps that the company

will take to accomplish the work described in the scope of services including staffing

requirements.

7. Staffing: Provide a staffing proposal with both front-line as well as supervisory staff.

Describe the staffing levels by shift keeping in mind that the airport is a 24/7 operation.

8. Proof of Insurance: Submit a letter from insurance provider stating provider’s

commitment to insure the Respondent for the types of coverage and at the levels

specified in Attachment 2 if awarded a contract in response to this RFP. Respondent

shall also submit a copy of their current insurance certificate.

8.9.Cost Proposal: A pricing proposal is to be submitted on the attached proposal form.

This submission is to placed in a separate envelope. This envelope is to be submitted

along with the technical proposal, however the pricing proposal will not be opened at

the initial RFP opening.

B. Equal Employment Opportunity and Disadvantaged Business Enterprise (SBE/DBE)

Participation:

1. The Authority is committed to promoting the development of small business enterprises

(SBE) and disadvantaged business enterprises (DBE) in this area. All SBE and DBE are

encouraged to participate in the RFP process and the Authority agrees to comply with all

applicable federal, state and local laws, including the Civil Rights Act of 1964 as amended.

Describe your program for the direct involvement of DBE in the ownership, management or

operation of your business. If you or a subcontractor are a certified DBE, indicate the source

of your certification.

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C. Proposal Deadline

1. Three (3) hard copies and one (1) electronic copy of the Proposal must be submitted to Mr.

Thomas Rotondo, Purchasing Agent, Susquehanna Area Regional Airport Authority.

Mailing Address




Phone: (717) 948-3900

Proposals shall be submitted in a sealed package marked “Statement of Qualifications,

Request for Proposal, Janitorial Contract, Harrisburg International Airport". Submittals

must be received no later than 4:00 PM, EST, on Wednesday, September 18, 2019.

Only timely received Proposals meeting the requirements of this Request for Qualifications

and Proposals will be considered. No Proposal will be considered or accepted which is

submitted by a Company that is in default under the terms of any existing agreement with

SARAA or which has failed to perform its obligations faithfully under any previous

agreement with the Susquehanna Area Regional Airport Authority. Proposals shall be

signed by an authorized representative of the Company.

2. It is believed that this request contains all the information about this RFQ/RFP that is needed

to prepare an adequate response. However, any questions or requests for information that

may arise must be submitted in writing to Mr. Thomas Rotondo at the address noted above

by 4:00 PM EST on Tuesday, September 3, 2019. Responses, where deemed appropriate,

will be in writing and copies will be distributed to all RFQ/RFP recipients of record and

posted on the SARAA website (http://www.flyhia.com) Please refrain from discussions of

any matters related to this RFQ/RFP with any member of SARAA's Board of Directors or

staff, except for Mr. Thomas Rotondo, Purchasing Agent, or Deputy Executive Director, Mr.

Marshall Stevens.

VIII. MISCELLANEOUS

1. This RFQ/RFP is not to be construed as a contract or a commitment of any kind, nor does it

commit SARAA to pay for any costs incurred in the preparation of a submission or of any

costs incurred prior to the execution of a formal contract.

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2. SARAA reserves the sole right to: (1) evaluate Proposals; (2) waive any irregularities

therein; (3) request supplemental or additional information as deemed necessary; (4)

contact others to verify information provided in the Proposal; or (5) reject any and all

Proposals, should it be deemed in the best interest of SARAA.

3. No debriefings by SARAA staff to unsuccessful Respondents will occur until after the award

of a contract to successful Respondent. Any debriefing will be at SARAA's sole discretion.

4. After a company has been selected and the fee successfully negotiated, SARAA will require

the successful company to enter into a general services Agreement.

IX. SARAA INSURANCE REQUIREMENTS

The successful Respondent will be required, at Respondent’s sole cost and expense, to maintain

and keep in effect throughout the term of the Agreement the insurance coverages set forth in the

Agreement attached hereto as Exhibit A, General Terms and Conditions..

X. INSTRUCTIONS TO RESPONDENTS

1. Receipt of Proposals:

All Proposals will be received by the Authority at the offices of the Susquehanna Area Regional

Airport Authority until September 18, 2019 at 4:00 p.m. Local Time. Said Proposal shall be in a

sealed box or envelope endorsed "Proposal for Janitorial Services, Harrisburg International

Airport”, and bearing the name and address of Respondent. A flash drive must be enclosed

within the sealed box or envelope containing the proposal in its entirety. Any Proposal received

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after the scheduled time for receipt will be returned to the Respondent unopened.

A separate Price Proposal will be received in a separate enveloped clearly marked “Pricing

Proposal for Janitorial Services, Harrisburg International Airport”. Both proposals are due

together at the same date and time.

2. Investigation of Conditions:

The submission of a Proposal shall be considered evidence that the Respondent has investigated

all the conditions related to the goods or services herein described and that said Respondent has

ascertained that all areas are as specified to the extent possible and that said Respondent is aware

of circumstances, procedures, and requirements affecting the conduct of the services or provision

of the goods to be provided, as well as, the agreement (the “Agreement” or “Contract”) to be

entered into. The attention of the Respondent is specifically directed to, and Respondent will be

conclusively presumed to have read and become familiar with all the Proposal Documents. No

claim for adjustment of the provisions of the “Agreement” or “Contract” to be awarded shall be

honored on the grounds that the Respondent was not fully informed as to the conditions which

exist.

3. Pre-Proposal Conference

The Authority will conduct a Pre-Proposal Conference beginning at 1:00 P.M. Local Time, on

Wednesday, August 28, 2019 for the purpose of reviewing the Proposal Documents. The

Authority will also conduct a tour of the Airport facilities related to the Services to be provided,

immediately following the Pre-Proposal Conference. In the event any other documents or

information require clarification as a result of the Conference or Site Tour, appropriate Addenda

will be issued by the Authority.

Attendance at the Pre-Proposal Conference is *mandatory* for all prospective Respondents. The

Pre-Proposal Conference will be held at the Harrisburg International Airport Administrative

Offices, One Terminal Drive, Suite 300, Middletown, PA 17057.

4. Addenda & Interpretation:

No verbal interpretation made to any Respondent as to the meaning or consequence of any

portion of the Proposal Documents shall be considered binding. Any questions or requests for

clarification of the Proposal Documents shall be made in writing and delivered via email, or mail

to:

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Thomas Rotondo

Purchasing Agent



One Terminal Drive

Suite 300


[email protected]

All such requests must be received by Tuesday, September 3, 2019 at 5:00 p.m. Any response by

Authority to a request by a Respondent for clarification will be made in the form of an

Addendum to this Proposal Document and will be mailed to all parties to whom the Request for

Proposal Documents have been issued not later than Monday, September 9, 2019. All Addenda

so issued shall become part of the contract and must be acknowledged in the Proposal Form.

The Authority will not be responsible for any other instructions, interpretations or explanations.

5. Proposal and Performance Guaranties:

Each Proposal shall be accompanied by a Proposal Bond prepared in the form attached hereto

and duly executed by the Respondent as Principal and a surety company satisfactory to the

Authority as Surety. The Proposal Bond shall be in the amount of five thousand ($5,000.00)

dollars. Cash will not be accepted in lieu thereof. Such Proposal Bond shall be submitted with

the understanding that it will guarantee that the Respondent will not withdraw the Proposal for a

period of sixty (60) days after the scheduled closing time for the receipt of Proposals, and that if

the Proposal is accepted, Respondent will enter into a written agreement with the Authority in

substantially the same form included herein. In the event that said Proposal is withdrawn within

said period or the Respondent fails to enter into said agreement within thirty (30) days after

receipt of notice that Proposal has been accepted, the Respondent shall be liable to Authority in

the full amount of five thousand ($5,000.00) dollars for damages to the Authority on account of

the default of the Respondent. This assessment is not a penalty to the Respondent but is an

estimated measure of damages which will actually be sustained by the Authority in case of

default of this Request for Proposal process as agreed to by both parties. Attorneys-in-fact who

sign Proposal Bonds must file with such bonds a certified copy of their power of attorney to sign

such bonds.

The successful Respondent shall be required to provide a performance (surety) bond in the

amount of one-sixth (1/6) of the total contract sum or $300,000.00, whichever is greater to

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insure the successful performance under the terms and conditions of the contract negotiated

between the successful Respondent and Susquehanna Area Regional Airport Authority. Any

performance bond furnished shall be written by a surety company. All bonds must be

countersigned by a resident Pennsylvania agent of the surety, with proof of agency attached.

Cash will not be accepted in lieu thereof. If the successful cannot obtain the required

Performance Bond, the contract offer will be withdrawn.

6. Disqualification and Rejection of Proposal:

Any of the following causes shall be considered as sufficient for the disqualification of a

Respondent and the rejection of a Proposal:

• Submission of more than one Proposal hereunder by an individual, firm,

or corporation under the same or different names.

• Evidence of collusion among Respondents.

• Respondent’s default or arrearage under any previous existing agreement

with the Authority

.

• Submission of Proposal after the scheduled due date and time for

receiving Proposals.

• Respondent does not meet the Minimum Eligibility Requirements.

7. Irregular Proposals:

The Authority may consider irregular any Proposal not prepared and submitted in accordance

with the instructions and provisions of these Specifications. Any alteration, omission, addition or

any unauthorized conditions, limitations or provisions attached to a Proposal may render it

irregular and may be sufficient cause for its rejection. No Proposal received after the time named

or at any place other than the place stated in the formal notice will be considered.

The Authority may also consider the Proposal irregular and may reject it if:

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• The Proposal Form furnished herein is not used or is altered.

• There are irregularities of any kind which may tend to make the Proposal

incomplete, indefinite or ambiguous as to its meaning.

• Any documents necessary for Proposal purposes are not complete, are

improperly executed or are missing.

The Authority reserves the right to reject any irregular Proposal and/or to waive any irregularity

if such waiver is in the best interest of the Authority. The Authority further reserves the right to

reject any Proposal or all Proposals for no reason or for any reason. The Authority shall have no

obligation to exercise its right to waive any irregularity in any Proposal submitted.

Proposals will only be accepted for Comprehensive Janitorial Services under this Request for

Proposal. Proposals for other goods or services will not be accepted under this Request for

Proposals.

8. Withdrawal of Proposal:

No Proposal may be withdrawn after it has been submitted to the Authority unless the

Respondent requests in writing and such request is received by Authority prior to the time set for

receiving Proposals. No Proposal may be withdrawn after the scheduled due date for a period of

sixty (60) days.

9. General Description of Contract

The successful Respondent shall provide Comprehensive Janitorial Services including the

following: complete management and supervisory oversight, labor, administrative support,

materials, equipment, parts, cleaning products and transportation. The Services shall be provided

at Harrisburg International Airport and several outlying locations within the Airport Campus.

The Services are to be provided 24 (twenty-four) hours per day, 7 (seven) days per week and 365

(three hundred sixty-five days) per year. Airport locations shall include Harrisburg International

Airport Main Terminal and other designated areas. For purposes of this Request for Proposals,

these areas encompass an aggregate of 350,000 square feet as depicted in the attached Exhibits.

10. Basis of Award and Selection Criteria:

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Unless all Proposals are rejected, the contract will be awarded to the qualified Respondent whose

Proposal best meets or exceeds the specifications established by the Proposal Documents, and

who successfully negotiates the cost terms of a contract with the Authority. The proposals will be

ranked accordingly. Up to three Respondents will be added to the short list. Cost negotiations

will then begin with the best ranked Respondents. If no reasonable agreement can be reached

between the Susquehanna Area Regional Airport Authority and the Respondent, negotiations

will be terminated with said Respondent and negotiations will begin with the next Respondent on

the short list.

No award will be made until the experience, financial responsibility, operational ability, and

performance standards of the successful Respondent have been investigated and found by the

Authority to provide adequate assurance of the contractor’s ability to fulfill the terms of the

contract.

The weights of criteria for determining the contract recipient are as follows:

10%- Organizations history, legal and financial information

10%- Office locations

20%- Staffing efficiency/capacity

20%- Relevant experience

5% - Commitments/resources

5% - Disadvantaged Business Enterprise (DBE) Participation

30% - Pricing Proposal

11. Failure to Execute Contract

Failure upon the part of the Respondent to whom the contract has been awarded to execute and

deliver the fully executed Agreement and other documents required above, within thirty (30)

days after the date of written notice of award, shall be just cause for cancellation of the award by

the Authority and the forfeiture of the Proposal Bond to the Authority, which forfeiture shall be

considered not as a penalty, but in liquidation of damages sustained. The award of the contract

may be made to another Respondent or all Proposals rejected in the Authority's sole discretion.

12. Insurance Requirements:

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The successful Respondent shall provide the Authority with evidence of current insurance

coverage in the form satisfactory to the Authority as set forth in the contract.

13. Key RFP Dates:

Pre-Proposal Conference and Site Tour: August 28, 2019 @ 1:00 PM Local Time.

Questions Due: September 3, 2019 by 5PM. Answers returned September 9, 2019 by 5PM

Proposals Due: September 18, 2019, no later than 4:00 PM Local Time.

Anticipated Award Date: Within 60 (Sixty) days after Proposals are opened.

Contract Commencement Date: January 1, 2020

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ATTACHMENT 1: Total Scope of Services

TOTAL SCOPE OF SERVICES

Overview. The Authority desires to engage a qualified, experienced firm to provide

Comprehensive Janitorial Services for the facilities and equipment comprising the Harrisburg

International Airport. This service area will include the Terminal and multiple support areas

within the Airport Campus as further outlined in this Notice. These areas encompass an

aggregate square footage of approximately 350,000 square feet.

The quality of service sought under this Request for Proposals is of the highest importance to

SARAA, its tenants and customers. The Airport environment is quite different from other

commercial environments. It is important for Respondents to understand that the Airport

operating environment presents unique challenges that do not exist in other commercial settings.

Experience in providing first-class Janitorial and Management Services in an environment of

equal size and complexity to the Harrisburg International Airport is imperative.

The chosen firm shall provide all necessary supervision, administrative support, labor, tools,

materials, equipment, parts and transportation required to perform comprehensive janitorial

services 24 hours per day, 7 days per week and 365 days per year at Harrisburg International

Airport. Various tasks provided for will include but are not limited to continual supervision of

specified interior and exterior high traffic areas, cleaning, dusting, vacuuming, exceptional

restroom care, passenger boarding bridge care, office and conference room care, digital displays

and monitors, glass care, floors, trash disposal, recycling collection, and may include special

projects. General maintenance for Terrazzo flooring (i.e., mopping, sweeping and waxing) is

included.

The chosen firm shall be fully responsible for its employees and any subcontractors that may be

employed under this contract to include but not limited to supervision, staffing, training and

performance.

SARAA has established the following basic expectations for the services being sought:

• Provide outstanding customer service to passengers, tenants and

others using the Airport facilities.

• Provide high quality Janitorial and Management Services that ensure

clean and safe facilities that are consistent with first-class travel and

customer service.

• Manage a productive, positive and well-trained workforce to

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minimize turnover.

• Develop and maintain outstanding interpersonal relationships with

Airport staff and tenants while following established Airport

practices, policies, rules and regulations.

• Maintain complete and accurate records and business systems to

document cleaning practices, insurance claims and personnel issues.

For the purposes of this Request for Proposals, the Services will include, but are not limited to

supervision, labor, materials, equipment, chemical supplies and incidentals, including trash and

recycle collection for high quality Janitorial and Management Services at the following locations

on Airport property:

• Main Terminal - All interior common areas open to the general

public, and SARAA areas to include but are not limited to

Administration, Maintenance, Operations, Police Department,

Security (TSA and Badging Office).

• All Reachable Building Exteriors - to include but not limited to

glass, entrances, and sidewalks

• Multi-Modal Transportation Facility (MMTF) including elevators,

stairs, walkways taxi and rental car counter areas.

• Vehicle Maintenance Facility (building #514)

• General Maintenance and Fire Department Building #513

JANITORIAL SERVICES

General Scope. The selected Respondent shall provide the Services, which are, the labor,

supervision, materials, equipment, chemicals, and incidentals for complete janitorial services at

the following locations on airport property: Harrisburg International Airport Main Terminal,

Multi-Modal Transportation Facility to include all public access areas, stairways, doorways,

outside entrances and sidewalks, restrooms, and taxi stand areas. The Respondent will be

required to provide janitorial services at the Airport Maintenance and Fire Department (Building

#513) and the Equipment Maintenance (Building # 514). It is the intent of this Scope of Work to

describe the janitorial services the selected Respondent shall do. The selected Respondent shall

comply with the detailed provisions herein and shall do all the Work provided for in this Scope

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of Work. The selected Respondent may also be requested to do extra and incidental tasks.

Administrative and Management Responsibilities

Separate and apart of janitorial services provided under the Agreement, the selected Respondent

will be required to provide oversight, supervision and management of the staff provided to

complete the Work. The detailed expectations of what is required to successfully complete these

tasks are included below in Attachment 2. During the Term all communication regarding day to-

day scheduling and Agreement administrative matters between the selected Respondent and the

Authority shall be accomplished through the Job Manager and Airport Authority. On a weekly

basis the Job Manager or designee shall meet with the Airport Authority Janitorial Lead to

discuss any matters arising out of the obligations of the Agreement.

Routine Work

As part of the Work the selected Respondent will be expected to perform a set list of routine

services (“Routine Work”). These services will take place in the Terminal building, and MMTF

as well as “Remote” locations. A complete list of the expected procedures for the Work is

included below in Attachment 3. All Work shall be accomplished during the hours scheduled.

HIA has the right to order work to be performed during both regular and irregular hours.

Routine Chemicals & Equipment

As part of the Routine Work, specific chemicals and equipment must be provided. HIA has made

determinations on the quality and type of equipment and supplies to be used to provide the work.

A listing of the requirements is included in Attachment 4. The selected Respondent will also be

expected to provide chemicals and equipment.

Project Work

The selected Respondent must also complete more specialized tasks (“Project Work”) in the

Terminal building, MMTF & Remote locations. A detailed description of the required

procedures to complete those tasks as well as the equipment needed for each is included in

Attachment 5.

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Remote Work

Portions of the Work will also be required on a routine basis in locations outside of the Terminal

Building and MMTF. These locations, the current staffing and a general description of the duties

for each area are included in Attachment 6.

Staffing Plan

As part of the proposal a detailed staffing plan must be included which outlines how the

Respondent will meet the required procedures for the Work as set forth in Attachments 1-5. The

current positions staffed, including a job description, qualifications and hours worked weekly is

included in Attachment 7. As part of your staffing plan please include information regarding

employee screening, separate and apart from badging requirements as set forth below and any

intended vacation, sick days or paid time off offered to employees. All supervisory staff must be

able to fluently speak, read and write the English language in order to interpret rules and

regulations pertaining to the Work as well as to receive instructions and properly implement

work orders. For safety reasons, all other personnel must be able to speak rudimentary English.

The selected Respondent shall provide relief personnel as necessary and/or overtime work at no

additional cost to the Authority to ensure that each required assignment is performed during each

shift.

Uniforms

The selected Respondent will be required to provide uniforms for the staff assigned to complete

the Work. Uniform selection shall be approved by HIA and must not be a color similar to

existing uniforms of other vendors, officials, agencies, or personnel at HIA. No head gear, other

than that included as part of the Uniform and approved by HIA, may be worn by the selected

Respondent’s personnel. Uniforms should include a consistent color for all footwear worn by the

selected Respondent’s personnel. Uniforms shall be provided by the selected Respondent at no

cost to its personnel. Uniforms must be kept cleaned and maintained. The Respondent shall

provide enough uniforms to each employee so that all personnel are always dressed in a clean

and professional manner. In the Staffing Plan a description and picture of the proposed uniform

must be included.

Reports

If at any time damage is caused or observed by the Respondent’s personnel, immediate

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notification to SARAA and/or HIA Police Dispatch must be made via phone. The selected

Respondent will also provide written reports to the Airport Authority Janitorial Lead concerning

any damage to HIA’s property caused or observed by its personnel and a separate report of any

injuries sustained by its personnel.

Transition Plan

Respondents shall provide the Authority, as part of their Proposals, a Start-up Transition Plan

describing how it plans to start operations and bring about a smooth transition from the present

Contractor.

Transition Plan shall include but not be limited to:

• Procurement of Equipment (including timing)

• Training Syllabus based on requirements of the Work as set forth herein

• Obtaining ID Badges: Including background checks and conducting

Security Training.

• Employee Orientation and Site Tours.

Respondents agree that, if selected, the Respondent will cooperate with the Authority and attend

all scheduled coordination meetings during the transition period.

Badging

All personnel hired to provide the Work must obtain identification and clearance issued pursuant

to 49 CFR 1542. Further, all personnel will be expected to participate in any necessary training

to obtain the identification as well as abide by any associated rules or regulations. Such clearance

must be received prior to any of the selected Respondent’s employees beginning work at HIA.

Costs associated with badging will be borne by the selected Respondent. All personnel hired will

be expected to be fully badged no later than 14 business days from the start of their

orientation/training.

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ATTACHMENT 2: Administrative and Management Responsibilities

Supervision

The selected Respondent shall provide a full-time on-site job manager (“Job Manager”) who

shall devote a minimum of forty (40) hours per week to HIA. The Job Manager will be

responsible to the Airport Authority Janitorial Lead, for ensuring compliance with the

Agreement and for the day-to-day administration of the operations at HIA.

The selected Respondent shall also provide other supervisors as needed to ensure that the Work

is complete in the manner set forth in the Scope of Work.

Other Supervisory personnel (if provided) shall:

• Ensure prompt and correct compliance with instructions of the Job Manager

and HIA

• Ensure that employees assigned to the crews are properly utilized and

trained for the efficient performance of their assignments

• Ensure that assignments are carried out in compliance with operational and

safety procedures in accordance with selected Respondent’s and HIA's

regulations

Work Cycles

For Work required to be performed in cycles, for example, Project Work, the Airport Authority

Janitorial Lead shall have the right to specify the exact time the Work is performed. This is to

assure HIA that the Work will be performed with relatively equal time lapses between

performances unless otherwise necessary. HIA will work with the selected Respondent to plan

Work in such a way that it is as uniformly distributed as practical throughout the year.

Temporary Work Changes

HIA shall have the right to require the selected Respondent's personnel to perform other duties,

at HIA, outside the scope of scheduled Work. The selected Respondent will promptly comply

with such requirements. During temporary work changes, the selected Respondent shall not be

required to simultaneously provide scheduled cleaning services.

Changes in Personnel Requirements

Page | 21

HIA shall have the right to request changes to the selected Respondent’s proposed personnel

requirements by adding or subtracting personnel as may be necessary to meet the changing

cleaning requirements at HIA. Where possible; compensation and benefits for new personnel

shall be in accordance with those presently provided.

Training

Within fifteen (15) days of being awarded the Agreement, the selected Respondent shall provide

HIA with a detailed outline of its training program. It shall include session content, designs,

methods and learning objectives. The program shall provide the following results:

1. All custodial personnel shall be able to demonstrate the ability to

complete procedures set forth in the technical specifications that are

appropriate to their positions. Should an individual's duties change, the

selected Respondent must provide training to ensure a commensurate

increase in skills and/or knowledge.

2. Should new supplies, chemicals or equipment be introduced into the

Work, the appropriate personnel shall be thoroughly trained in their use.

3. Supervisory and management personnel shall have demonstrable

knowledge and/or skill in the procedures expected of those they

supervise. The content of their training will also include supervisory

skills, knowledge and attitude necessary for compliance with the terms of

the Agreement. They will participate in the assessment of training needs

for custodial personnel, evaluation of training effectiveness and, as

appropriate, and the delivery of training.

4. All selected Respondent’s' personnel utilized in the performance of the

Agreement will have training designed to result in compliance with

applicable Occupational Safety and Health Administration (OSHA)

Standards and other governmental regulations. They shall have

documented knowledge of, and access to, resources required by OSHA

or other governmental entities, for example, a written Exposure Control

Plan for exposure to blood borne pathogens.

5. Selected Respondent's workforce must be made cognizant of other

factors affecting their well-being and the best interests of HIA. These

include, but are not limited to: An understanding, based on the legal

definition of sexual harassment, the difference between acceptable

behavior and harassment and their role in preventing it.

6. Each class or learning opportunity, including on-the-job training, shall

have learning objectives that are specific, measurable, attainable, relevant

and time lined.

Page | 22

7. A training record shall be kept for all of selected Respondent’s personnel

assigned to the perform Work at HIA. All learning opportunities held or

scheduled to be held must be documented. Both shall be available to HIA

at all times. This requirement shall be passed down to any subcontractors

performing a portion of the Work.

8. The selected Respondent shall instruct its personnel that no gratuities

shall be solicited or accepted for any reason whatsoever from HIA,

tenants, passengers or other persons using the Airport.

Quality Control

As part of the staffing plan, the selected Respondent shall provide to HIA a detailed Quality

Control Program with its Proposal. The program shall include the structure of responsibility for

the program and the inspection schedule that will serve to validate the program. The program

shall include quality as reflected in aspects of a service industry not only in cleaning results, but

in conduct and interaction with passengers and HIA staff. The program should be able to be

expanded as required.

C

Page | 23

ATTACHMENT 3: Routine Terminal and MMTF Work

A. POLICING MEN'S RESTROOMS

1. Pick up all litter and debris using the appropriate tool.

2. Empty waste receptacles; do not reach into plastic liners. Remove bags

when full and place them into waste compartment of janitor's cart for

transport to designated hold area for end-of-shift pickup. Wipe down

exterior of waste receptacles.

3. Replace plastic liners.

4. Re-supply towels, toilet paper, toilet liners, hand soap as needed.

5. Spot -clean or wipe soiled sink basins, vanity tops, toilets, stall walls, tile

walls, stainless steel fixtures and urinals using cleaner-disinfectant

solution from properly marked spray bottle. Spot-mop floor and maintain

all floor areas are free of wet spots/spills.

6. Spot-clean mirrors.

7. Clean spills and under urinals with a damp mop using cleaner-

disinfectant solution. Use "Caution Wet Floor" signs when mopping and

drying.

8. Deodorize.

9. Hand dryers are wiped clean, and dry. Proper “Caution Wet Floor” signs

in place next to dryer(s).

10. Routinely maintain and spot clean doors on each stall.

11. Use plumber's plunge to unstop any plugged fixtures. If plunging fails

to clear the obstruction, report the problem to your immediate supervisor

to take appropriate action.

12. All employees shall wear rubber gloves and other safety items as are

applicable and consistent with Occupational Safety and Health

Administration rules, regulations and standards.

13. All employees shall be trained in proper procedures to guard against the

possibility of hypodermic needle sticks and other sharps and proper

disposal methods for these items.

Page | 24

B. POLICING WOMEN'S & FAMILY RESTROOMS

1. Pick up all litter and debris using the appropriate tool.

2. Empty waste receptacles (including sanitary pockets in each stall); do not

reach into plastic liners. Remove bags when full and place them in waste

compartment of janitor's cart for transport to designated hold area for

end-of-shift pickup. Wipe down exterior of waste receptacles.

3. Replace plastic liners.

4. Re-supply towels, toilet paper, toilet liners, bags in sanitary napkin

disposal units, sanitary napkins in dispensers, and hand soap as needed.

5. Spot -clean or wipe soiled sink basins, vanity tops, changing tables,

toilets, stall walls, tile walls, and stainless steel fixtures using cleaner-

disinfectant solution from properly marked spray bottle. Spot-mop floor

and maintain all floor areas are free of wet spots/spills.

6. Spot-clean mirrors.

7. Clean spills with a damp mop and cleaner-disinfectant solution. Use

"Caution Wet Floor" signs when mopping and during drying.

8. Deodorize.

9. Hand dryers are wiped clean, and dry. Proper “Caution Wet Floor” signs

in place next to dryer(s).

10. Routinely maintain and spot clean doors on each stall.

11. Use plumber's plunge to unstop any plugged fixtures. If plunging fails to

clear the obstruction, report the problem to your immediate supervisor to

take appropriate action.

12. All employees shall wear rubber gloves and other safety items as are

applicable and consistent with Occupational Safety and Health

Administration rules, regulations and standards.

13. All employees shall be trained in proper procedures to guard against the

possibility of hypodermic needle sticks and other sharps and proper

disposal methods for these items.

C. POLICING PUBLIC AREAS

1. Using a long-handled dustpan and broom or hokey type device, pick up

Page | 25

trash dropped on floors.

2. Empty waste receptacles and recycling containers; do not reach into

plastic liners. Remove bags when full and place them into waste

compartment of janitor's cart for transport to the designated hold area for

end-of-shift pickup. Wipe down exterior of waste receptacles.

3. Spot-clean spills using techniques appropriate for the spill and the

surface. Large spills shall be dried as well as possible, barricaded and

referred to the Shift Supervisor or Crew Leader for complete cleaning by

the Night Shift. If the spill is such that it must be cleaned immediately,

the affected area must, during treatment and drying, be isolated from the

public.

4. All custodial carts shall be equipped with gum removal chemicals. It

shall be the responsibility of all custodial personnel to remove gum

during the course of their duties.

5. Spot -clean any surfaces, such as glass, tables, seating units, telephone

areas, water fountains/hydration stations, pillars, walls, etc. as required to

ensure a clean appearance to users.

6. Assure minimum interference to passengers moving through your area

and always be polite and courteous.

7. Report items needing repair or any unusual circumstances to your

immediate supervisor.

8. Spot-clean all windows/glass, not to exceed six feet.

9. Spot-clean all Concourse jet bridges removing debris, spots, handprints,

keeping area free of obstructions.

10. Remove any marks or scuffs on terrazzo floor using device such as

tennis ball on end of broom handle to rub of scuffs and marks.

D. POLICING EXTERIOR AREAS

1. Using a long-handled dustpan and broom, sweep up any trash, taking

care not to impede the flow of pedestrian traffic. When disposing of

smoking debris, make sure it is completely extinguished before mixing

with other trash.





3. Rake all ashtrays, when disposing of smoking debris, make sure it is

Page | 26

completely extinguished before mixing with other trash.

4. Remove gum from the sidewalk by using the approved chemical and

scraping.

5. Spot-clean glass, seating units, shelters and other surfaces.

6. Treat spills immediately by absorbing liquids and sweeping up solids. If

the spill is of such a nature that the area can be returned to service, do so,

and notify your immediate supervisor of the location and the type of spill

so that complete clean up may be referred to the night shift. If the spill

requires extensive work immediately (e.g., a paint spill), notify your

immediate supervisor and barricade the affected area completely, using

Airport approved barricades, to protect the public during the cleanup

work and drying time.

7. Report items needing repair or any unusual circumstances to the Shift

Supervisor or Crew Leader.

E. POLICING STAIRWAYS

1. Using the appropriate tool, remove all debris from the surrounding areas.

2. Special care must be taken at the top and bottom of stairways. Barricades

must also be used for stairways when warranted. These areas must be

thoroughly dry before returning to use.

3. Stairways, must be serviced at scheduled intervals on all shifts.

4. Being careful not to interfere with foot traffic, spot-clean the sides of

stairways and wipe down stairway handrails.

5. NOTE: If any liquid spills occur on or about the stairways, safety is of

utmost concern. Personnel shall respond to this situation in a manner that

shall provide maximum safety and minimum inconvenience to the public.

Custodians shall be alert for any safety concerns when policing or

cleaning these areas.

F. POLICING OFFICES, CONFERENCE, AND MULTI-PURPOSE

ROOMS



transport to designated hold area for end-of-shift pickup.

2. Replace plastic liner.

3. Dust shelves, sills and ledges, clocks, picture frames and (cleared areas

only) furniture tops.

Page | 27

4. Treat conference table top(s) with specified cleaner/wax and polish.

5. Spot-clean vinyl-upholstered chairs and/or wipe down. Make your

immediate supervisor aware of any spots on fabric-upholstered furniture

that will require specialized cleaning by the Project Custodians.

6. Spot-clean glass and doors, walls and furniture with the specified or

approved product.

7. Vacuum floors in conference rooms and/or multi-purpose rooms as

directed by your supervisor. Observe vacuuming technique cited in “J”

below.

8. When policing office hallways, refer to Procedure C, "Policing Public

Areas."

G. POLICING ELEVATORS

1. Pick up litter/debris from floor using appropriate tool.

2. Spot -clean surfaces, such as exterior and interior doors, call buttons,

graphics, etc. When using cleaning solutions in a spray bottle to perform

this work, the solution must be sprayed on a cloth and the cloth used to

clean. The solution must never be sprayed directly on, or near, any

control and/or electrical panels.

3. Check lights such as floor indicators for operation. Report any

inoperative lights to your immediate supervisor.

4. Do not interfere with foot traffic when performing this procedure.

5. If you note any serious problem that requires immediate extensive

cleaning, notify your immediate supervisor, who will coordinate with the

Airport the removal of the unit from service for the cleaning.

H. CLEAN MEN'S RESTROOMS- OVERNIGHT SHIFT

1. Close the restroom to the public using the Airport-approved method.

Assemble equipment at the restroom. For safety, wear rubber gloves, eye

protection and other apparatus as required by all applicable procedures or

regulations.

2. Pick up debris from the floor using the appropriate tool.

3. Remove plastic liners from trash receptacles for disposal. Clean the

interior of the trash disposal unit. Replace the liner with a clean, intact

liner. Wipe down exterior of waste receptacles.

Page | 28

4. Clean basins, shelves, hardware, clean the bottom third of the stall walls

with cleaner disinfectant solution; rinse and allow to air-dry. Remove any

graffiti or report to your supervisor if graffiti is scratched into the surface

or does not respond to treatment with the approved graffiti removal

chemical.

5. Clean the inside and outside of urinals using the cleaner-disinfectant

solution. Use a disposable bowl mop to clean the inside and outside of

the urinals paying particular attention to problem areas, such as

underneath at the very bottom of the outside of the urinal where urine can

accumulate.

6. Clean the inside and outside of the commodes using the cleaner

disinfectant solution and a disposable mop. A garden-type sprayer

charged with the cleaner disinfectant solution will be used to spray all of

the surfaces of the commode's, the outside of the commodes includes the

underneath, the wall mounting area, the surrounding wall and both sides

of the seat. The surfaces will be cleaned with a disposable cloth or brush,

rinsed and allowed to air-dry or if needed for immediate service, dried by

hand.

7. Use a clean mop and the water to clean the floor. Use the mop to pick-up

any excess water, rinse with clean water and squeegee excess rinse water

to the floor drain. Areas not accessible to mop, such as edges and

corners, must be hand scrubbed. Build up along the floor edges are not to

be tolerated and should be eliminated. Rinse the areas with clean water

and hand dry.

8. Clean vanity tops and sinks with a cleaner-disinfectant solution. Use

solution and dry with a soft cloth when cleaning chrome fixtures.

9. Clean mirrors full length and other surfaces with specified product.

10. Re-supply paper towels, toilet tissue, seat cover units, and hand soap.

11. Notify your immediate supervisor of any lights out, fixture malfunction

or other problems.

12. NOTE: All personnel shall be trained in the Department of Labor,

Occupational Safety and Health Administration 29 CFR Part 1910.1030

Occupational Exposure to Blood-borne Pathogens cleaning and proper

disposal of bio-hazardous waste. All employees shall have been offered

a free vaccination against hepatitis B. All employees shall wear rubber

gloves and other safety items as are applicable and consistent with

Occupational Safety and Health Administration rules, regulations and

standards. All employees shall be trained in proper procedures to guard

against the possibility of hypodermic needle sticks and other sharps.

Page | 29

I. CLEAN WOMEN'S & FAMILY RESTROOMS -OVERNIGHT SHIFT

1. Close the restroom to the public using the Airport-approved method.

Assemble equipment at the restroom and wear rubber gloves, eye

protection and other safety apparatus as required by applicable

regulations.

2. Pick up debris from the floor for disposal, using the appropriate tool.

3. Remove plastic liners from trash receptacles for disposal. Clean the

interior of the trash disposal unit. Replace with a clean, intact liner. Wipe

down exterior of waste receptacles.

4. Clean basins, shelves, hardware, clean the bottom third of the stall walls

with cleaner disinfectant solution; rinse and allow to air-dry. Remove any

graffiti or report to your immediate supervisor if graffiti is scratched into

the surface or does not respond to treatment with the approved graffiti

removal chemical.

5. Clean the inside and outside of the commodes using the cleaner

disinfectant solution and a disposable mop. A garden-type sprayer

charged with the cleaner disinfectant solution will be used to spray all of

the surfaces of the commodes the outside of the commodes includes the

underneath, the wall mounting area, the surrounding wall and both sides

of the seat. The surfaces will be cleaned with a disposable cloth or brush,

rinsed and allowed to air-dry or if needed for immediate service, dried by

hand.

6. Use a clean mop and water, to clean the floor. Use the mop to pick up

any excess water, rinse with clean water and squeegee excess water to the

floor drain. Areas not accessible to mop, such as edges and corners, must

be hand scrubbed. Build up along the floor edges are not to be tolerated

and should be eliminated. Rinse the areas with clean water and hand dry.

7. Check all sanitary napkin disposal units. Remove disposable liner. Clean

the inside of the unit using a virucide effective against Bloodborne

Pathogens as defined in 29 CFR 1910.1030 including the Human

Immunodeficiency Virus ("HIV"). Allow to air-dry and replace with a

new disposable liner. Dispose of waste in accordance with Occupational

Safety and Health Administration regulations.

8. Clean vanity tops and sinks and chrome fixtures with a cleaner

disinfectant solution, dry fixtures with a soft cloth.

9. Clean mirrors full length and other surfaces with specified product.

10. Re-supply paper towels, toilet tissue, seat cover units, and hand soap.

Page | 30

11. Notify your immediate supervisor of any lights out, fixture malfunction

or other problems.

12. NOTE: All personnel shall be trained in the Department of Labor,

Occupational Safety and Health Administration 29 CFR Part 1910.1030

Occupational Exposure to Blood-borne Pathogens cleaning and proper

disposal of bio-hazardous waste. All employees shall have been offered

a free vaccination against hepatitis B. All employees shall wear

appropriate gloves and other safety items as are applicable and

consistent with Occupational Safety and Health Administration rules,

regulations and standards. All employees shall be trained in proper

procedures to guard against the possibility of hypodermic needle sticks

and other sharps.

J. GENERAL VACUUMING, PILE LIFTING AND CLEANING

1. All high traffic carpeted areas as identified by the Airport Operations

Janitorial Lead shall be vacuumed nightly.

2. Set the brush height adjustment to the optimum setting for the particular

surface being vacuumed. Check filters and bags to ensure that machines

are fully operational.

3. Areas identified by the Airport Authority Janitorial Lead as funnel areas,

swivel areas, etc. shall be pile lifted as needed.

4. Hard surfaced composition tile floors will be dust mopped with a 36"

treated dust mop. Floor will be wet mopped as needed and directed by

the Supervisor. Spray buffing, as required, will be done by the Project

Custodians.

5. Clean tables, seats, fixtures, walls, partitions, planters, doors, etc. Use the

appropriate cleaner for the type of surface and nature of the soil.

6. Clean, disinfect and polish drinking fountains and hydration stations.





8. Dust horizontal building and furniture surfaces nightly, dust vertical

surfaces as needed but a minimum of twice per week.

9. Do any other work that is assigned or that will add to the appearance of

the assigned work area and the comfort of the public.

10. During the performance of all work, safety must be the top priority. For

example, care must be taken when using electrical cords; all machines

MUST be unplugged with cord properly stowed if left unattended, wet

Page | 31

floor signs must be deployed when appropriate, etc.

11. Should a spill occur, isolate the area from the public in a manner

acceptable to the Authority until the Shift Supervisor can determine the

time frame for cleaning by the Project Custodians and if any interim

measures are necessary.

12. Clean assigned glass, such as display cases, in the designated area of

work and wipe down stainless steel using a clean cloth and specified

stainless steel polish.

K. DEEP CLEAN MEN'S RESTROOMS (Frequency: Weekly)

1. The cleaner will assemble the necessary equipment at the restroom. The

appropriate specified cleaning chemicals will be determined by the floor,

wall, partition surface and specialized equipment that requires the use of

a manufacturer's specified chemical. The custodian will wear rubber

gloves, eye protection and any other safety equipment that may be

required.

2. Close the restroom to the public using the Airport -approved method and

signage.

3. Remove any paper products such as, paper towels, toilet tissue and seat

covers that may get wet during the cleaning process.

4. Pick up all loose debris from the floor using the appropriate tool.

5. Remove plastic liners from trash receptacles for disposal. Clean and dry

the interior and outside of the trash disposal unit with cleaner disinfectant

solution. Replace the liner with a clean, intact liner.

6. Clean the inside of commodes and urinals with a disposable mop and

cleaner- disinfectant. Water at Harrisburg International Airport is very

hard and often leaves deposits on toilets, urinals and counter tops. A

strong cleaner may be required to remove deposits.

7. Clean any and all stains and discoloration inside restroom toilets, urinals,

and sinks caused by hard water.

8. Using the garden type sprayer charged with a cleaner-disinfectant

solution, spray all surfaces of urinals and scrub the surfaces where urine

can accumulate; e.g., the very bottom of the unit, and rinse. Re-spray the

areas with the garden type sprayer and let the entire unit air-dry.

9. Using the garden type sprayer, as above, treat the outside surfaces of the

commodes, including the underneath, the wall mounting area, the

surrounding wall and the top and bottom of the seat. Dry the seats and

leave them in the upright position, check for proper operation. Allow the

unit to air-dry if time permits.

Page | 32

10. Clean vanity tops and sinks with a cleaner-disinfectant solution.

Use a soft cloth to dry chrome fixtures. Clean stainless steel, mirrors and

other surfaces using specified chemicals and according to manufacturer's

recommendations.

Page | 33

11. The floor shall be mopped with a PH neutral cleaner-disinfectant. Areas

such as corners and edges must be cleaned by hand. The chemical shall

be the specified cleaner disinfectant. Residue not directed to the floor

drain shall be vacuumed up using the specified wet/dry vacuum. The

floor will then be rinsed and allowed to air-dry or mopped dry if time

does not allow for air-drying.

12. The floor drain shall be cleaned on the top and underside.

13. Treat each fixture, commode or urinal, with the recommended amount

of a citric or phosphoric acid based bowl cleaner and do NOT flush yet.

14. NOTE: No chemical products containing hydrochloric acid are

permitted.

15. Clean air vents, exhaust fan vents, and the ceiling. Use a sponge mop

for the ceiling.

16. Spray the upper wall surfaces and partitions with the cleaner-

disinfectant solution, scrub with a long-handled floor type brush and

rinse.

17. Clean light fixtures and/or diffusers.

18. Re-supply paper towels, toilet tissue, seat cover units, hand soap and

deodorizer.

19. Flush commodes and urinals.

20. Remove signs and reopen for use.

21. NOTE: All personnel involved in restroom cleaning shall be trained in

the Department of Labor, Occupational Safety and Health

Administration 29 CFR Part 1910.1030 Occupational Exposure to

Blood-borne Pathogens concerning the proper techniques of cleaning

up and disposal of biohazardous waste. All employees shall have been

offered a free vaccination against hepatitis B. All employees shall wear




against the possibility of hypodermic needle sticks and other sharps and

reporting procedure of any occurrence involving such objects.

Page | 34

L. DEEP CLEAN WOMEN'S & FAMILY RESTROOMS (Frequency:

Weekly)

1. Assemble the necessary equipment at the restroom. The appropriate

cleaner- disinfectant will be determined by the floor, wall and partition

surfaces and by any specialized equipment used. The cleaner will wear

gloves, eye protection and other safety apparatus as may be required by

applicable regulations.

2. Remove any paper products such as, paper towels, toilet tissue and seat

covers that may get wet during the cleaning process.

3. Close the restroom to the public using the Airport-approved apparatus

and signage.

4. Pick up all loose debris from the floor using the appropriate tool.

NOTE: Floor drains must be polished; air vents, and exhaust fans and

light fixtures must be cleaned regardless of method used.

5. Remove plastic liners from trash receptacles for disposal. Clean and dry

the interior and outside of the trash disposal unit with cleaner disinfectant

solution and dry thoroughly. Replace the liner with a clean, intact liner.

6. Clean the inside of commodes with a disposable mop and cleaner

disinfectant.

7. Using the garden-type sprayer, as above, treat the outside surfaces of the

commodes, including the underneath, the wall mounting area, the

surrounding wall and both sides of the seat. Clean and dry the seats,

check for any problems and leave the seats in the down position. Allow

the unit to air-dry if time permits.

8. Check all sanitary napkin disposal units. Remove disposable liner. Clean

the inside of the unit using a virucide effective against Bloodborne

Pathogens as defined in 29 CFR 1910.1030 including the Human

Immunodeficiency Virus ("HIV"). Allow to air-dry and replace with a

new disposable liner. Dispose of waste in accordance with Occupational

Safety and Health Administration regulations.

9. Clean vanity tops and sinks with a cleaner-disinfectant solution. Use

ONLY a soft cloth to dry chrome fixtures.

10. Clean stainless steel, mirrors and other surfaces using specified

chemicals and according to manufacturer's recommendations.

11. The floor shall be mopped with a neutral cleaner-disinfectant. Areas

such as corners and edges must be cleaned by hand. The chemical shall

Page | 35

be the specified cleaner disinfectant. Residue not directed to the floor

drain shall be vacuumed up using the specified wet/dry vacuum. The

floor will then be rinsed and allowed to air-dry or mopped dry if time

does not allow for air-drying.

12. The floor drain shall be disassembled and cleaned on the top and

underside.

13. Great each commode with the recommended amount of a citric or

phosphoric acid-based bowl cleaner and do NOT flush yet.

14. NOTE: No chemical products containing hydrochloric acid are

permitted.

15. Clean air vents; exhaust fan vents, and the surrounding ceiling areas.

Clean the entire ceiling with a sponge mop.

16. Spray the upper wall surfaces and partitions with the cleaner-

disinfectant solution, scrub with a long-handled floor type brush and

rinse.

17. Clean light fixtures and/or diffusers.

18. Re-supply paper towels, toilet tissue, seat cover units and hand soap.

19. Flush commodes.

20. NOTE: All personnel involved in restroom cleaning shall be trained in

the Department of Labor, Occupational Safety and Health

Administration 29 CFR Part 1910.1030 Occupational Exposure to

Blood-borne Pathogens concerning the proper techniques of cleaning

up and disposal of bio hazardous waste. All employees shall have been

offered a free vaccination against hepatitis B. All employees shall wear




against the possibility of hypodermic needle sticks and other sharps and

reporting of any occurrence involving such objects.

M. CLEAN ELEVATORS (Frequency: Weekly)

1. Remove the elevator from service using the Airport-approved method.

Removal of service must be coordinated & scheduled with HIA

Maintenance Department prior to start of Work.

Page | 36

2. All elevator surfaces, including doors, walls, ceiling, signage and floor

shall be cleaned with the appropriate method and with the appropriate

chemicals and supplies.

3. Cleaning of the elevators requires particular attention to the amount of

water and/or cleaning solution used. The control panels contain electrical

components that may be damaged by water. Chemicals dispensed from

spray bottles shall be lightly sprayed on a cloth and the cloth shall be

used to clean these areas. Never spray these areas directly.

4. Damp-clean ceiling panels in place using the neutral detergent. Report

any bulbs out to the Shift Supervisor who will initiate a replacement

work order.

5. Clean graphics, using the approved method for the particular type

graphic. If of the same composition as other Airport graphics, the

chemical used shall be a neutral detergent with a small amount of

isopropyl alcohol, only enough to facilitate drying and help minimize the

possibility of streaking. If not, use a method to be determined by the

Airport Authority Janitorial Lead.

6. Clean walls and doors. Vacuum door tracks.

7. Return the car to service.

8. NOTE: Those areas that are normal focal points for the public such as

the elevator call button including its surrounding plate, and the floor

indicator graphics require extra attention.

N. CLEANING OF ESCALATORS AND TRAVELLATORS (DAILY)

1. Make sure escalators and travellators are clear of debris.

2. Wipe down all handrails. Clean any rubber shavings from hand rail ends

where handrail fold back under escalator or travellator.

3. Clean all glass walls on either side of escalator or travellator. Clean both

sides of each panel of glass leaving them streak and mark free.

4. Use cleaning machine to clean all grooves on escalator and travellator

floor panels. Clean grooves at steel plates entering and exiting escalators

and travellators. This should be done weekly.

Page | 37

O. CLEANING VINYL OR MOLDED RESIN SEATING. (Frequency:

Quarterly)

1. All vinyl or molded resin seating must be washed with a mild degreasing

solution. Included are any tables connected to or adjacent to seating units

and any walls, displays, etc. immediately behind the seating units.

2. Vinyl components of the seating units shall be restored with a vinyl

restorative chemical.

3. Aluminum or stainless-steel frames will be polished using the

manufacturer's specified product and then may be protected with a hard

wax finish.

4. NOTE: It is very important to report any damaged or cut vinyl seats or

damage to the molded resin chairs immediately to HIA Maintenance.

Personnel shall also notify their Shift Supervisor.

P. WINDOW CLEANING. (Frequency: Interior: Monthly/Exterior:

Quarterly)

1. All Window Cleaning shall mean all interior glass. Unreachable interior

glass cleaning should be coordinated with HIA Maintenance for use of

lift.

2. The work is to be done on a weekly schedule using the first-class

method. The "first class method" shall be defined for the purposes of this

Contract to mean using a lamb's wool applicator, squeegee and chamois.

The work includes not only window cleaning but also cleaning the

window frames and sills. Care shall be taken to use terry cloth towels to

absorb all runoff from the window washing work.

3. The Contractor shall use the proper dilution of the appropriate cleaning

product as the cleaning chemical for this project.

4. Contractor's personnel shall not negatively impact passenger traffic or

airlines operations at the gate areas or any other areas when performing

glass cleaning.

Q. CLEAN & POLISH STAINLESS STEEL (Frequency: Monthly)

1. Stainless Steel shall be cleaned accordance with the manufacturer's

recommendations. An approved product for this work is #6310 Stainless

Steel Polish & Cleaner, Manufactured by Spartan Chemical Company.

Page | 38

2. NOTE: Unit cost for this project includes stainless steel other than that in

restrooms or any other project that includes a stainless-steel component.

R. CLEAN INTERIOR GRAPHICS (Frequency: Monthly)

1. This project is to clean ALL the interior graphics in ALL assigned areas.

2. Assemble equipment, chemicals and safety equipment, to include but not

be limited to, eyewear, gloves, warning signs etc. at the work site.

3. Extra care must be taken when working over doorways, on ladders or

scaffolding at the Airport; the public must be protected at all times by

deactivating any doors in the work area and barricading surrounding

areas.

4. Non-digital/electronic graphics are cleaned with a neutral detergent

solution that contains a small amount of isopropyl alcohol to prevent

streaking and accelerate drying time.

Note: For digital and electronic graphics (including FID Boards), no chemicals of any kind

are to be used. These are to be dusted by utilization of a micro cloth only.

5. No other treatment, such as wax or dust treatments may be used on the

graphics, as their use may impact readability.

S. Should any material used in interior graphics be changed, the Airport

Authority Janitorial Lead will determine the cleaning chemical to be used.

T. CLEAN EXTERIOR GRAPHICS (Frequency: Quarterly)

1. This project is to clean ALL the exterior graphics in ALL assigned areas.

Exterior graphics are subject to soiling from vehicle and aircraft exhausts

and require more aggressive cleaning than the interior graphics.

2. Assemble equipment, chemicals and safety equipment, to include but not

be limited to, eyewear, gloves, warning signs etc. at the work site.

3. Extra care must be taken when working over doorways, on ladders or

scaffolding at the Airport; the public must be protected at all times by

deactivating doors and barricading work areas.

4. The graphics shall be cleaned with the Contract specified degreasing

solution.

Page | 39

5. The cleaning solution will be wiped on with a clean sponge, which is

rinsed frequently.

6. The graphics must be rinsed with clean water and may be squeegee dried

if appropriate. All runoff must be absorbed. If not dried with a squeegee

they must be dried with a clean cloth.

W. CARPETWATER EXTRACTION (Frequency: As Needed)

1. The operator shall be fully trained in the operation and mechanical

systems of the equipment and shall be conversant with the manufacturer's

recommended maintenance and cleaning procedures.

2. The operator shall never move any furniture that is attached to an

electrical source (i.e. Concourse seating). If this type of furniture needs to

be moved for cleaning purposes, this shall be coordinated & scheduled

with HIA Maintenance Department prior to start of Work.

3. During operation of the extractor, the operator should periodically feel

the carpet to ensure that the vacuum shoe is picking up properly; i.e., that

the carpet is not overly wet.

4. All spots will be pre-treated ahead of the extractor, being sure that the

pretreat solution has time to work before extraction, but in no case less

than five (5) minutes. After completion of the extraction process in high

trafficked areas and if time is insufficient to completely air-dry before

traffic resumes, the area may be bonnet dried to remove any residual

solution remaining on the surface of the carpet.

5. In no case will any substitution of the specified water extraction-cleaning

chemical or equipment be permitted.

6. Every third time in the same area, in order to prevent chemical buildup,

extraction shall be done using only clean water with no chemicals added.

X. CARPET DRY FOAM CLEANING (Frequency: As Needed)

a. Dry Foam is used when insufficient drying time is available for water

extraction or when there is over-wetting the carpet from excessive water

extraction.

b. The carpet will be spot treated prior to the use of the dry foam cleaning.

Page | 40

Y. SCRUB & EXTRACT CARPET (Frequency: As Needed)

a. The operator shall never move any furniture that is attached to an

electrical source (i.e. Concourse seating). If this type of furniture needs to

be moved for cleaning purposes, this shall be coordinated & scheduled

with HIA Maintenance Department prior to start of Work.

b. The carpet shall be thoroughly vacuumed using an upright vacuum or a

pile lifter before rotary scrubbing.

c. Spots will be pre-treated, allowing time for the chemical pre-treatment to

work but in no case less than five (5) minutes.

d. The carpet will be pre-wet with a solution of the appropriate carpet

cleaning chemical by using a tank type sprayer, a rotary machine

equipped with a self- contained solution-dispensing tank or the extractor

with the vacuum pickup turned off.

e. The pre-treated, pre-wet area shall be scrubbed using a maximum 175

RPM rotary machine equipped with a brush head.

f. When scrubbing carpet, care must be taken to keep the machine moving.

If doing a section of carpet, care must also be taken to feather out the

edges of the work area so the area blends into the field carpet.

g. After scrubbing, the carpet shall be extracted using water only, that is,

without any chemical additive.

h. Using the method specified, scrub high traffic areas or excessively soiled

areas on an as-needed basis, as directed by the Airport Operations

Janitorial Lead.

Z. BONNET SPOT-CLEAN CARPET (Frequency: As Needed)

a. The bonnet system is used primarily as a spot -cleaning method.

b. Spots should be pre-treated and the bonnet must be clean and damp.

c. The pre-treated area shall be bonneted using a maximum 175 RPM

rotary machine equipped with a clean bonnet.

d. The operator must rinse in clean water and wring out the bonnet

frequently to ensure that the bonnet is absorbing soils and not merely

spreading them out

e. The work area must be feathered-out to blend into the field carpet.

Page | 41

AA. CLEAN WOOD SURFACES (Frequency: Semi-Annual)

a. Wood walls and other wood surfaces shall be cleaned using Spartan Ph

7.5 or similar product and following the manufacturer's

recommendations.

b. Wood components of other projects shall be treated as above but are not

part of this project.

c. No further treatment is needed or allowed.

BB. SCRUB CERAMIC TILE FLOORS (Excluding Restrooms) (Frequency:

Weekly)

a. The tile floors will be scrubbed using the manufacturer’s specifications.

CC. CLEAN INSIDE & OUTSIDE OF ALL TRASH RECEPTACLES

(Frequency: Monthly)

a. Remove the liner of the trash receptacle. Clean the inside with a

disinfectant/degreasing solution. Dry thoroughly. Clean the outside of the

receptacle using the appropriate chemical and procedure. If the surface is

not specifically referenced in the Contract specifications, refer to the

trash receptacle manufacturer's recommendations.

DD. EXTERIOR/INTERIOR CONCRETE AND EXTERIOR

CLEANING

a. Sweep interior concrete floors and stairwells using sweeping compound

as directed by your immediate supervisor.

b. Pan and broom police exterior concrete, being careful to not interfere

with the public.

c. Spot-clean any appurtenances, such as ash cans, tables, chairs and chair

sets.

d. Spot-clean any surfaces as determined by the Airport Authority Janitorial

Lead.

Page | 42

e. Clean, disinfect and polish drinking fountains/hydration stations.

f. Pick up litter in designated landscaped areas. Empty trashcans and

transport contents to disposal hold area for pick up at end of shift. Wipe

down exterior of waste receptacles. All employees shall be trained in

proper procedures to guard against the possibility of hypodermic needle

sticks or injury from other sharps.

g. Do any other work assigned or recognized that will add to the

appearance of the assigned work area.

h. Include tasks described in Procedure D in addition to those above.

i. NOTE: While doing this procedure, custodians will often be in close

proximity with the public. It is important that they work in such a way

as to cause minimum interference with others and yet be trained in

"front line skills" such as courtesy and helpfulness, thereby enhancing

the positive image of the Airport and of their profession.

EE. CLEANING/POLICING BREAK ROOMS

a. Clean table tops with neutral detergent solution.

b. Clean sink and adjacent counter with cleaner-disinfectant approved for

use in food preparation areas by the Environmental Protection Agency

(EPA).

c. Wipe down refrigerator front, accessible sides and handles.

d. Wipe down chairs and dust the tops of appliances.

e. Without reaching into receptacle liners, empty them into waste

compartment of custodial cart. Replace as needed. Wipe down exterior

of waste receptacles.

f. Remove/sweep debris from flooring, and mop the flooring.

g. Report any lights out or plumbing problems to your immediate

supervisor.

FF. CLEANING/MAINTAINING CUSTODIAL CLOSETS

a. Custodial closets and storage spaces must be kept clean, odor free and

Page | 43

well organized at all times.

b. The areas will be used only to store those items used in the performance

of janitorial duties.

c. Slop sinks shall be clean, free of debris and mop strings. Drains shall

flow freely.

d. All storage areas must be in compliance with local fire regulations.

e. All items must be properly stored. Buckets and pails shall be stored dry.

Mops shall be wrung dry and stored with the mop head in the upright

position. All electrical equipment shall be stored with cords coiled and

untangled. Supplies must be stored off the floor on shelves and shall be

neatly arranged.

f. All items removed at the beginning of a shift shall be returned to their

proper places at the end of the shift.

g. Do not store flammable chemicals, paint or oil treatments for mop in

custodial closets. Dust mop pretreatment should be done at a central

storage area, and then issued daily for use.

h. Pressure wash mop buckets and wringers once a month to ensure

cleanliness and appearance.

GG. POLICING FOOD COURT AREAS

a. Due to the heavy volume of passengers that eat in the Airport food

courts it is important that none of the passengers are disturbed.

b. The food court area shall be policed and debris collected with dust pan

and broom.

c. All Spills are to be mopped immediately and marked with a “wet floor”

sign to prevent slips.

HH. TRASH REMOVAL

a. All material, refuse, and trash collected as a part of this Agreement

related to cleaning areas or equipment, supplies, delivery storage and

utilization shall be placed in a container approved, for its disposal, by

federal, state and local agencies. The selected Respondent shall

promptly remove all trash bags to a trash receptor located in areas to be

designated by HIA. Selected Respondent agrees to use extreme caution

during trash removal to ensure that other surfaces are not soiled by drips

Page | 44

from leaky plastic bags or broken containers. If an area is soiled in this

way, the selected Respondent shall immediately clean the affected area

and at no cost to HIA. Materials that may be a part of a comprehensive

recycling program as instituted by HIA shall be handled in a manner

prescribed by HIA. Recycling has become an important part of HIA’s

sustainability program. The selected Respondent will adhere to the

recycling procedures set by HIA to collect and properly dispose of

recyclable materials. The selected Respondent also agrees to collect the

trash in an orderly manner and shall not temporarily store such material

in visible public places prior to the final collection and removal steps.

Trash may be accumulated at a location designated by HIA for final

disposition once or twice per shift depending on the space available and

amount of trash collected.

TERRAZZO FLOORS

General Scope. The Harrisburg International Airport is including in this RFP, Terrazzo Floor

Maintenance Services for approximately 150,510 square feet of Terrazzo flooring throughout the

Airport’s main passenger terminal. All work is to be performed between 9:30P.M. and 06:00

A.M., 7 days per week.

General Responsibilities

Finish

1. All existing Terrazzo flooring shall be restored and maintained to

a high gloss waxed finish at all times, as determined by the

Authority.

Chemicals, Equipment and Supplies

1. All chemicals, equipment and supplies needed to meet the

requirement of this RFP shall be supplied by the Service

Provider.

2. Propane floor machines may NOT be used inside the airport

facilities. Only the use of electric machines may be used.

3. Material Safety Data Sheets (MSDS) for all chemicals must be

supplied to the Airport Authority Janitorial Lead before the

contract start date and shall be updated as needed to stay current.

Page | 45

Accommodations and Storage

1. Special accommodations such as power requirements, propane

(for use with outdoor equipment) storage, etc., shall be specified

and communicated in writing to Airport Authority prior to start of

the contract.

2. Space will be provided for the storage of equipment and supplies

(at no cost to the Service Provider).

Environmental and Waste Disposal.

1. As the Airport makes continuing efforts towards sustainability,

the Service Provider is encouraged to recycle products i.e.

polishing pads, plastic chemical bottles, etc.

2. All slurry shall be removed by the Service Provider from the

Airport Property and properly disposed of. If any slurry is

improperly disposed of on Airport Property and is found to be

responsible for damages, including but not limited to, plumbing

and back-ups, the Service Provider will be responsible for all fees

associated with the repair and mitigation of identified damages.

Inspection

1. Service Provider shall provide quality control and inspection as

necessary to meet the terms of this agreement. Airport Authority

Janitorial Lead or designee will conduct periodic quality

assurance checks on all terrazzo flooring to ensure the Schedule

Services are being performed. Service Provider shall have 7

calendar days to correct any deficiencies discovered by the

Airport Authority Janitorial Lead or designee during the quality

assurance periodic check. At the discretion of the Airport

Authority, a third party may be asked to clean areas to be found to

be unclean during routine daily inspections. The Airport may seek

reimbursement of payment for having the area(s) cleaned and

brought up to passenger satisfaction standards.

2. Mandatory terrazzo inspections shall be conducted on a monthly

basis with both the Service Provider and the Airport Authority

Janitorial Lead or designee present for the inspection. Dates and

times shall be determined by the Airport Authority Janitorial Lead

or designee.

Scheduled Services – Airport Terminal

Service Provider shall coordinate all cleaning and maintenance activities with the Airport

Page | 46

Authority Janitorial Lead or designee in order to minimize operational disruptions.

Initial Strip and Reseal:

Upon contract award, Service Provider shall remove all existing wax and/or terrazzo sealer on all

terrazzo flooring and reseal/re-wax the existing terrazzo. Service Provider shall coordinate this

work with the Airport Authority Janitorial Lead or designee including providing a schedule to

complete this initial stripping and res-waxing to minimize airport operational disruption.

Daily:

Dust mop and spot removal of all spills, gum, heel marks, debris etc. from terrazzo floors.

Weekly:

Damp mop to clean all areas as designated by the Airport Authority Janitorial Lead or designee.

Use a scrubbing machine as needed for heavily soiled areas. Allow to dry and buff.

Bi-Weekly:

Damp mop all high traffic areas (TSA Checkpoint, Food Court, Atrium, Baggage Claim,

Ticketing, Concourse A, B, & C) with a non- abrasive pad to maintain terrazzo luster. Use a

scrubbing machine as needed for heavily soiled areas. Allow to dry and buff.

Semi-annually:

Strip old sealer and any finish coats. Re-wax the floor with wax and/or sealer.

Personnel

Personnel working at the Airport MUST wear an easily identifiable uniform (shirt) with the

company name displayed at all times and MUST clear a background check to be fingerprinted

and badged under the Airport’s security rules.

The successful Service Provider must designate an authorized signatory for the purpose of

fingerprinting and badging their employees. All personnel hired to provide the Work must obtain

identification and clearance issued pursuant to 49 CFR 1542. Further, all personnel will be

expected to participate in any necessary training to obtain the identification as well as abide by

any associated rules or regulations. Such clearance must be received prior to any of the selected

Service Provider’s employees beginning work at Harrisburg International Airport. Costs

associated with badging, including fingerprinting fees will be borne by selected Service Provider.

Page | 47

1. Account Manager. The Service Provider must assign an ‘Account

Manager’ for the purpose of servicing the Airport. The ‘Account

Manager’ shall:

a. Have the authority to act on behalf of the Service

Provider in all day-to-day operational matters;

b. Be responsible for, but not limited to, record keeping,

scheduling, supervising, training, and contract

administration; and

c. Provide requested reports to the Airport.

Changes, Additions, and Deletions in Services.

The Authority, by written change order may make changes, additions, deletions or clarifications

in the Services to be provided or the manner in which Services are to be provided. Should any

changes be made, the Service Provider shall continue to perform the Services as changed;

provided that if the Services are materially changed as to require significantly greater man-hours

in the performance thereof, then the parties may renegotiate the fees paid to the Service Provider.

All changes must be formally documented and accepted in writing.

Page | 48

ATTACHMENT 4: Routine Chemicals, Equipment, & Supplies

This list is not intended to be exhaustive, but rather, suggestive of the type and quality of

Equipment and Supplies HIA wishes the selected Respondent to use. It is implied that the

selected Respondent will supply any other equipment or supplies needed to complete the Work

in an efficient and safe manner and in compliance with all applicable regulations.

Major Chemicals

TYPE CHEMICAL MANUFACTURER TRADE NAME INFORMATION

Restroom Cleaner Spartan Spartan Disinfectant ph 7.5

Restroom Cleaner Spartan Spartan Ph 10.5

Restroom Cleaner Kaivac Kaivac Disinfectant

Germicidal Detergent Spartan Spartan Ph 12.8-13.1

Degreaser Spartan Spartan Ph 7.5-8.5

Gum Removal Spartan Spartan Ph 8.2

Spill Absorption Nenown Nenown 50lb Bag

Sticker Removal Spartan Spartan Ph 8.2

Wood Cleaner Polish Spartan Spartan Ph 7.5

Stainless Steel Polish Spartan Spartan #6310

Neutral Detergent Spartan Clothesline Fresh Ph 8.0-9.0

Carpet Cleaner I Spartan Xtraction II Ph 11.5

Dry Foam Spartan Plus 5 Ph 9.7

Major Equipment

TYPE EQUIPMENT MANUFACTURER MODEL

Wide Area Vacuums Windsor Nu Wave

Upright Vacuums Tennant V-DMU-14

Wet Dry Vacuums Tennant V-WD-15

Backpack Vacuums Tennant V-BP-10

Restroom Carts Continental 184BL

6’ Fiberglass Ladder OSHA and UL Approved 36” Floor Dust Mops Continental CO13036

Restroom Cleaner Tennant ASC-15

Plastic Buckets & Wringers Continental 335-3BL

Deep Cleaning Extraction/Rider

Tennant R-15

Portable extractor Tennant EH-5

Rotary Scrubber 17 Tennant FM-17SS

Rotary Scrubber 20” Tennant FM-20SS

Dryer/floor fan Tennant Blower

Page | 49

Pressure Washer 1500psi w/Heater

Rolling Scaffolding OSHA and UL Approved

Garden Sprayer 2 Gallon

Platform Trucks Continental 5865

Utility Carts Continental 5805GY-PN

Garden Sprayer 2 Gallon

Major Equipment (Continued)

Platform Trucks Continental 5865

Utility Carts Continental 5805GY-PN

Cube Trucks Continental 5916-1

Riding Vacuums Windsor iVAC

Encapsulating Machine Whitaker

Expendable Supplies:

• Plastic Spray Bottles, One-quart Capacity

• Lamb’s Wool Dusters with Extension Poles -

• Disposable Cleaning Cloths

• Long Handled Dust Pans

• Short Handled Brooms

• Safety Goggles/glasses

• Sponges

• Scrubbing Pads

• Utility Scrub Brushes

• “Caution Wet Floor" Signs

• Bowl Mops

• Wet Mops-NO micro-fiber

• Push Brooms

• All Necessary Brushes

• Rubber and Latex Gloves

• Heavy-duty, Bell Shaped Plumbers Plungers

• RED bags for Bio-Clean up

• Wax Liners

Page | 50

Cell Phones

The selected Respondent must provide Smart cell phones as part of the Agreement. At a

minimum one Smart cell phone for each Supervisory staff, including Leads. The phone(s) must

be able to: easily receive and send text messages, pictures and be able to connect to the internet.

Include as part of your proposal how many cell phones will be provided.

Page | 51

ATTACHMENT 5: Terminal Dimensions and Equipment

DETAILS OF SQUARE FOOTAGE

Total Square Footage of HIA Terminal and MMTF Facility 322,953 square

feet

Total Square Footage of HIA Terminal 288,764 square

feet

Total Square Footage of MMTF Facility (excluding parking areas) 34,189 square

feet

TERMINAL FLOOR AREA

Terrazzo Flooring 116,320 square

feet

Carpeted Flooring 49,575 square

feet

Page | 52

MMTF FLOOR AREA

Terrazzo Flooring 34.189 square

feet

Terminal & MMTF Toilet Room

Inventory Contractor Responsibility

location

Room

Sq

. F

t.

Slo

p S

ink

Lavato

ry

(sin

ks)

W

ate

r

Clo

set

(Toil

et)

Uri

nals

Sh

ow

er

Sh

arp

s

Air

fre

sh

Sea

t

Cover

s S

oap

dis

pen

Nap

kin

Dis

posa

l U

rin

al

dri

p

Tra

sh

Can

s

Eye

wash

N

Basement 34 1

N

Basement 36 1 1

ctr lobby 1208 1 1 1

closet 1212 1

ctr lobby 1209 10 11 8 2

ctr lobby 1213 13 19 2

ctr lobby 1217 1 1 1

police

pantry 1231 1

police 1240 2 1 1

police 1241 2 2 1 1

dock area 1315 2 1 2 1

dock area 1316 3 3 1

A closet 2005 1

A

concourse 2004 5 3 4 1

Page | 53

A

concourse 2007 1 1 1

A


A


A


C


C


C


C


C closet 2048 1

C


Screening 2072 2 1 2 1

Screening 2073 3 3 1

B


B


director 3011 1 1 1

3 rd

closet 3037 1

3rd

public 3036 3 2 3 1

3rd

public 3035 3 4 1

pantry 3040 1

MMTF 101L 2 1 2 1

MMTF 101M 3 5 1

MMTF 101N 1 1 1

MMTF 101E 1

Total 5 104 123 35 3 29

Page | 54

ATTACHMENT 6: Remote Work, Buildings 513 &514

Below are the areas deemed as Remote (not attached the Terminal or MMTF). For routine and

deep cleaning custodial practices and/or procedures of a specific area (i.e., restrooms, offices,

break rooms, interior/exterior, etc.) please refer to Attachment 2 for outlined protocols.

1. BUILDING 513 AND 514 MAINTENANCE, AND FIRE

DEPARTMENT

A. Staffing

I. Building 513 Maintenance building and Fire Department, along

with the office, breakroom, and locker room areas of building 514

are to be cleaned once weekly.

B. Responsibilities

I. Areas of Building 513 Maintenance and Fire Department areas as

well as building 514 are to be cleaned include the hallways (on

both levels), breakrooms, kitchens (floors, counter tops and tables

only), men’s and women’s restrooms, locker rooms, building

entrance areas (inside and outside), and offices which are

unlocked.

1. There are several restrooms that must be maintain and

kept fully stocked and clean

2. Remove trash and other debris from the building

3. Police and clean all entrances and sidewalk/walkways in

front of both areas

4. Vacuum all areas that have high traffic. Note: Deep

cleaning of the carpets should be completed two times

annually.

5. Clean all floors including mopping of hard surfaces in

hallways, breakrooms and restrooms.

6. Vacuum offices where doors are open.

7. Report any damages or issues to the proper person with

the Authority

8. During the course of business there are meeting rooms

Page | 55

that must be maintained, by vacuuming, dusting, wiping

of tables, and removing any debris

9. Cleaning of classroom tables and chairs, weekly.

10. Removal of trash from individual offices

11. In both buildings there are a breakroom area that shall

have the trash maintained, along with wiping down of

tables, and keeping supplies filled (soap and paper

towel).

12. Locker rooms: Empty waste receptacles. Damp clean

benches and furniture using cleaner-disinfectant solution,

Spot- clean lockers, walls, doors, and fixtures with

cleaner-disinfectant solution. Spot-clean mirrors and

other glass. Damp-mop floors with cleaner-disinfectant

solution. Sanitize and wipe down shower area(s), with

cleaner-disinfectant solution.

13. Emergency Operations Center (EOC): Empty trash

receptacles, wipe of tables and counter tops, vacuum

floors, and spot clean any spots on carpets. NOTE: DO

NOT clean any computer equipment on tables. NOTE:

EOC may be locked. If so, please check with any

SARAA personnel in the area to unlock door.

14. NOTE: DO NOT clean any desk tops or computer

equipment in offices.

Page | 56

ATTACHMENT 7: Custodial Staff Positions

Staffing - Position Description & Qualifications

1. Job Manager

A. The Job Manager shall be assigned exclusively as the full time 40 hours per

week site manager of this Contract only and shall not be responsible for

administering or otherwise participating in any other jobs or contracts

elsewhere on Airport property or outside the area(s) included in this

Contract.

The Job Manager shall:

I. Have a minimum of five (5) years of documented supervisory

experience in the janitorial industry and experience managing a

facility similar in size and with a like number of employees as

specified herein.

II. Spend, on a frequent basis, such time as is necessary on each shift to

inspect the facilities and ensure that the level of cleanliness

established by the Airport Authority Janitorial Lead is achieved and

maintained and that the proper procedures are followed.

III. Have the authority to act in the Contractor's behalf in all day-to-day

operational matters.

IV. Be responsible for, but not limited to, record keeping, scheduling,

supervising, training, administration and ensuring compliance with

all federal, state and local rules, regulations, standards and laws for

all phases of the performance of the Contract.

2. 1st Shift Supervisor

A. This position is to be filled seven (7) days per week. The supervisor is to

Page | 57

ensure that all custodial personnel required by the Contract are on site(s),

identified and attired properly and deployed with the necessary equipment

and supplies. They are to assist with personnel issues not limited to all

other custodians. Routinely conduct thorough walk- throughs of assigned

areas and identify any items that need immediate attention. The Shift

Supervisor shall have experience for minimum of (2) years directing the

activities of custodial personnel and providing first level hands on

Management of a cleaning crew. Have the skills to manage, perform and

oversee all the tasks, duties and job assignments of the crew as specified in

the contract.

3. Custodian I

A. This position shall be filled seven (7) days per week. The Custodian 1

position is the most visible of the front line custodial positions. These

persons should exhibit the same conduct and attitude with the regard to the

passengers as any other employee. They are responsible for general pulling

of the trash in the public areas. In addition, they are to possess and perform

knowledge of routine cleaning procedures, these persons must have

acquired the skills necessary for cleaning of restrooms and the general

policing of both public and other assigned areas during their shift and shall

be trained accordingly. The position shall be gender-sensitive to ensure

specific genders are cleaning like gender restrooms during 1st and 2nd

shifts while customers are utilizing the airport terminal.

4. 2nd Shift Supervisor





other custodians. Conduct a thorough walk-through of assigned areas and

identify any items that need immediate attention. The Shift Supervisor shall

have experience for minimum of (2) years directing the activities of

custodial personnel and providing first level hands on Management of a

cleaning crew. Have the skills to manage, perform and oversee all the tasks,

duties and job assignments of the crew as specified in the contract.

Page | 58

.

5. 3rd Shift Supervisor





other custodians. Routinely conduct thorough walk-throughs of assigned

areas and identify any items that need immediate attention. The Shift

Supervisor shall have experience for minimum of (2) years directing the

activities of custodial personnel and providing first level hands on

Management of a cleaning crew. Have the skills to manage, perform and

oversee all the tasks, duties and job assignments of the crew as specified in

the contract.

Page | 59

ATTACHMENT 8: Mandatory Custodial Staffing Quotas

Each shift shall have Shift Supervisor. Along with the supervisory staff, the table below reflects

the minimal custodians required to be in a specific area during that given timeframe. Custodial

quotas are to be met 24 hours a day/7 days a week/365 days a year. These quotas will be

negotiable prior to commencement of the contract.

TIMEFRAME AREA MINIMAL REQUIRED

CUSTODIAL

PLACEMENT/STAFFING

05:00-07:00 CONCOURSE A (2) – Custodian I

05:00-07:00 CONCOURSE B (2) – Custodian I

05:00-07:00 CONCOURSE C (2) – Custodian I

05:00-07:00 NON-SECURED AREA & MMTF (2) – Custodian I




07:00-08:00 SARAA OFFICES (3rd Floor) (2) – Custodian I

08:00-15:00 NON-SECURED AREA & MMTF (2) – Office Custodian




15:00-23:00 NON-SECURED AREA & MMTF (2) – Custodian I

23:00-05:00 CONCOURSE A (3) Custodian I

23:00-05:00 CONCOURSE B (3) Custodian I

23:00-05:00 CONCOURSE C (3) Custodian I

23:00-05:00 NON-SECURED AREA & MMTF (3) Custodian I

07:00-14:00 (once per week for approx. 2 hours)

Building 513 (Main. Area and Fire Dept.) and Building 514

(2) Custodian I

Page | 60

1. Attendance

Attendance is to be taken daily by the Shift Supervisors and shall be reported to the Airport

Authority Janitorial Lead. (See ‘Sample Attendance’ shown below for further).

The Respondent shall provide relief personnel as necessary and/or overtime work at no

additional cost to the Authority to ensure that each required assignment is performed during each

shift. The Authority will allocate demerits if assigned areas noted in Attachment 6a are below

custodial quota. The Respondent shall present a system in place to satisfy absences (expected or

unexpected) as they arise in these assigned areas.

2. Assignments

The Respondent shall provide and ensure that all new-hire personnel receive a thorough

overview of each assigned area and/or job duty prior to performing independently in that role.

This is to include classroom and practical training formats. These formats should be consistent

and documented for every new hire and kept on file with the Job Manager. The Airport

Authority Janitorial Lead may be able to request these documents at any time.

3. Break(s) Coordination:

For custodians assigned in the areas listed in Attachment 6a, no more than one custodian shall be

on and/or scheduled for a break at the same time for that specified area. Furthermore, personal

cell phone usage is to be exclusive to break time only. Any infractions will be monitored by

SARAA and will be revealed to the Respondent’s supervisory team.

Page | 61

Sample Attendance – a

(Minimal Census Requirement – 7 days/week)

SHIFT SUPERVISOR AND/OR ASSISTANT SHIFT

SUPV

Shift Supervisor

NON SECURED AREA & MMTF:

Custodian I - Male

Custodian I – Female

Custodian I

CONCOURSE A:

Custodian I - Male

Custodian I - Female

Custodian I

CONCOURSE B:

Custodian I - Male

Custodian I - Female

Custodian I

CONCOURSE C:

Custodian I - Male

Custodian I – Female

Custodian I


Janitorial Services /Harrisburg International Airport

RFP Acknowledgement Form

Recipients of the Authority’s Request for Qualifications and Request for Proposal for

Janitorial Services should complete this form and return as directed below to ensure the

Authority has the recipient’s correct contact information. Responses to vendor

questions issued by the Authority on May 1, 2019, will be posted on our website,

www.FlyHIA.com.

Contact Name:

__________________________________________________

Company:

__________________________________________________

Mailing Address:

__________________________________________________

__________________________________________________

Phone Number:

__________________________________________________

Email: __________________________________________________

Return completed RFP Acknowledgement Form to:

SARAA

Attn: Thomas Rotondo


Middletown, Pennsylvania 17057

HIA Janitorial Service Contract Price Proposal Sheet

Company Name:

Address:

Phone Number:

Contact Person:

SECTION A:

Provide the cost conducting monthly, annual, and total cost to provide cleaning services in the

Main Terminal and outlying buildings as stated in RFP at the Harrisburg International Airport.

All pricing shall be based on an annual cost of operation, unless otherwise stated.

Harrisburg International Airport Janitorial Service:

1st Year Cost. $______________

2nd Year Cost $______________

3rd Year Cost $______________

Total Contract Cost (not including optional extensions): $______________

_______________________________

Signature

_______________________________

Name of Preparer

_______________________________

Company Title