Ketso Customer Networking
& Skills & New Resources
What are your aims for the afternoon?
The aim is to be fairly flexible, and maybe even have two parallel streams at part if need be
Aims of the day
• Learn from each other about how we are using Ketso
• Get new ideas for using Ketso• Solve problems with using Ketso• Learn about the tools and resources
available for planning and running a Ketso workshop and capturing outcomes
• Understand key principles of stakeholder engagement and how Ketso helps to implement them
Options:• Get some feedback on future plans• Possibly learn more about how to use
Action Planning Grid?
Introductions
‘Ketso’ means ‘Action’ in Lesotho - where it was invented in 1995
Ketso is a hands-on kit for creative engagement
Invented by Dr. Joanne Tippett, a Lecturer at the University of Manchester (on the right)
Originated in Southern Africa, where women didn’t tend to speak up, with the aim to give everyone a voice
Ketso was used in Southern Africa to help communities change this...
… to this: sustainable living
Developed further in Planning PhD at the University of Manchester (with the ESRC & Mersey Basin Campaign)
… working to develop a vision for a sustainable North Manchester
Local enthusiasm for the community plan moved a former landfill site from 30th on the list
... for funding, to the first. It is now a country park (transformed with £1.7 million of Newlands funding).
Ketso is in use in 26 countries, and a wide range of contexts, such as:
Action research with Tesco (over 250 staff)
Engaging with stakeholders of all ages and backgrounds in health related issues
Community & neighbourhood planning (e.g. with 400+ people, Renfrewshire’s Community Planning Conference)
Equality and diversity work (e.g. with refugees and asylum seekers, LGBT integration)
Strategy development and team meetings (e.g. Managers’ Seminar with 200+ staff, Renfrewshire Council)
Teaching and learning at all levels (from primary schools to undergraduates to staff training to PhDs)
Used around the world, e.g. Cameroon (below), Jordan, Peru, Rwanda, UK, Russia, Palestine
Ketso is based on tried and tested principles that have come from years of experience
For example...
•Everybody has something to contribute
•Building a shared picture of a situation helps everyone get on the same page
•The way we approach thinking about something makes a big difference to what happens!
Outcomes from workshops can be captured
…and written up for a report
How Ketso works
Instructions &
Clarifications
We go through the process a stage at a time
• For each stage we will ask a different question.
• Spend some time thinking and writing your own ideas down on leaves.
• Go around sharing your ideas one at a time and put them on the Ketso.
Write or draw one idea per leaf, write so others can read
Remember to use the ‘magic pens’, Ketso is reusable – the bits rinse clean in water
Think then share - time on your OWN to develop ideas before sharing & discussing them
Each stage will use a different leaf colour
Different coloured leaves
• Write on the coloured side of the leaf
• We’ll explain the colours of the leaves as we go.
• The different colours help us to:
• Easily see what’s been said
• Think more clearly
• Follow trains of thought together
If you are colour-blind
• There is a letter in the corner of the leaves
• G for Green
• Y for Yellow
• B for Brown (and brown leaves have a border)
Each stage lasts about 10 minutes
Bell to move to next stage – first ring person talking has a moment to finish what saying
Preview of what the different colours will mean – we’ll remind you as we go!
• Uses of Ketso
• Outcomes from using Ketso
• Future possibilities
• Challenges Solutions
KETSO !
First stage – How are you using Ketso?
Now unfold the felt
Move the centrepiece to the centre of the felt, this is the focus of the workshop
Branches provide themes (There are blanks for ideas that don’t fit these themes and new, emerging themes)
Take it in turns to read out your ideas – one person reads one idea at a time…
Place leaves on the felt as you read them out
Point leaves at branches – wherever you think the idea fits best
Discuss the ideas after all the leaves have been put on the felt
Outcomes from using Ketso
What has happened as a result of using Ketso?
What benefits have you found?
Next stage – New, creative ideasGreen Leaves
• How could things be done differently?• Be creative , there are no right or wrong answers• Don’t worry about practicalities . . . ( yet )
Think outside of the box!
Forgot what a colour means? There is a legend in the corner of the felt.
Cluster similar ideas
Next stage – Table Swap
Table Swap – icons
• What is important?• Point 5 exclamation icons at the
ideas your group thinks are important
make it
fun
Table Swap – icons and comments cards
make it
fun
Write why it’s important on a white comments card
Use the white comments cards for other questions or comments too
• What is important?• Point 5 exclamation icons at the
ideas your group thinks are important
Next stage – Challenges, BarriersGrey Leaves
What are the key barriers and challenges?
What gets in the way or makes things difficult?
Ideas for Overcoming Challenges
Challenges Solutions
• Green leaves for more new ideas
Filtering ideas – what moves us forward?
Share ideas
with colleagues
• As a group, take 3 yellow tick icons
• Place them by 3 key ideas on your Ketso that you think would really help take things forward
Goals & Success Yellow Leaves
Go back to the Measures of Success from the warm-up exercise (on the small felts)
Add them to the Ketso where they fit best (you don’t have to put all the leaves on the felt)
Goals Yellow Leaves
• What goals are suggested by the icons?
• Develop specific and ambitious ideas
If time – add any new ideas of any kind that would help to achieve the goals...
• What works?
• Future possibilities
• Challenges Solutions
• Goals
Final stage – Individual Action Card
• On your personal action card, write down something that you will do after this Ketso session is over, from what you have heard, experienced or learned today.
• This could be as simple as to find out about something, talk to somebody, or perhaps something more substantial, like change the way you do things!
The next stage could be developing a full action plan, using the Ketso grid
What will happen to the outcomes from this workshop?
To find out more about Ketso and how you can use it – see www.ketso.com
Closing – Feedback & Questions
• Each table – please share one idea from the day that struck you as particularly interesting or important
• Any final questions or comments?
• Thank you!
Ketso grid for action plan
Arranging ideas in time
Time management
• This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date.
• I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.
Process – action planning
• What: goals and milestones – what are you trying to achieve?
• How: actions to achieve the goals• When: what is the timescale, when do
actions need to happen? Where do the actions go on the timeline?
• How much: what is the budget? What do all the components cost?
• Who: is going to do this? Who is responsible?
Overview of the Day
• 9:30 - Warm up to day and intros• Introduction to Ketso and practice workshop • Key Principles of Stakeholder Engagement• 11:05 – 11:20 - Break• Action planning grid practical• Key principles of effective workshops• Managing data capture and analysis
• Running a workshop • Facilitation practice group 1• 1:00 - 1:45 - Lunch
•
Overview of the Day
• Facilitation practice group 2 & 3
• Planning a workshop (applied to your contexts)• Introduce BASICS• 3:15- 3:30 - Break• Apply BASICS to planning your own workshops
• Practicalities and packing up• Review and reflect
• 4:30 - End
Key principles for effective and engaging workshops
& the Ketso approach to implementing them
Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
Engaging workshops: 9 key principles
Everyone’s Voice•Give everyone the means to make an input •Have a balance of individual and group time•Have an activity for each key question or stage
Shared Big Picture•Provide a way to build ideas into a shared picture •Make connections and look for patterns•Use multi-sensory learning•Effective ThinkingWare•Start and end with the positive •Develop solutions to problems •Prioritise ideas and lead into action
Ketso was launched as a social business in 2009
Mission: to provide tools for engaging people worldwide to learn together & develop creative solutions
Helping people run good workshops by selling & renting kits…
& providing free open-source resources, e.g. workshop plans, slideshows, how-to videos
… & Creating job opportunities for disadvantaged people in kit manufacture
e.g. the kits are assembled in a sheltered workshop in the UK
How Ketso helps you implement the key principles of engaging workshops
Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
Everyone’s Voice: the Ketso approach
• Give everyone the means to make an input
• Give everyone a pen and leaves • Keep checking that everyone has
leaves!
Everyone’s Voice: the Ketso approach
• Give everyone the means to make an input
• Have a balance of individual and group time
• Give everyone a pen and leaves • Keep checking that everyone has
leaves!
• Think then share• Give out the different coloured leaves
in stages to ‘re-set’ the process of think then share
Everyone’s Voice: the Ketso approach
• Have an activity for each key question or stage
• Active approaches engage more people, more of the time
• Think of each bit of kit and how you will use it for each stage (e.g. what will the colours stand for)
• Remember there are sample workshop plans and resources to help you with this!
Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
Shared Big Picture: the Ketso approach
• Felt workspace captures ideas• Branches give (some) structure
• Provide a way to build ideas into a shared picture
Shared Big Picture: the Ketso approach
• Felt captures ideas• Branches give (some) structure
• Move the leaves, develop clusters• Look at how the colours group around
the branches (e.g. where are the problem areas?)
• Use icons to prioritise and show links
• Build a shared picture
• Make connections and look for patterns
Shared Big Picture: the Ketso approach
• Ketso is highly visual (e.g. coloured leaves)
• Ketso is very tactile ( hands on and moveable)
• Ketso provides opportunities for listening and speaking (aural)
• Participants also have quiet time to write or draw ideas (reflective)
• Use multi-sensory learning
Engaging workshops: 3 fundamentals
• Everyone’s Voice• Shared Big Picture• Effective ThinkingWare (workshop process)
Effective ThinkingWare: the Ketso approach • Start and end with the positive
• Ask what is going well? What works? What assets have we got?
• Brown leaves - this is the soil we have to grow ideas in
• Develop solutions to problems
Effective ThinkingWare: the Ketso approach • Start and end with the positive
• Ask what is going well? What works? What assets have we got?
• Brown leaves - this is the soil we have to grow ideas in
• Always give some time to develop solutions to problems
• Grey rain clouds bring forth the shoots of new green leaves
Effective ThinkingWare: the Ketso approach• Prioritise ideas and lead into action
• Remember takeaway messages & action points, what happens next?
• Develop an action plan on Ketso Planners or Grid & use action cards
Effective ThinkingWare: the Ketso approach• The colours guide you through a growth metaphor
• The yellow sun that drives growth (goals)
• Grey rain clouds get between us and the sun (challenges) & bring rain
• Green shoots of new ideas (future possibilities)
• Brown soil, what we already have to grow our ideas in
Each bit of the kit helps lead you through running a good workshop
Ketso extends your capacity as a facilitator
Gives everyone a voice, increasing commitment
Harnesses the creativity of people at all levels
Makes productive use of people’s time
As show in 2012 independent survey (Lancaster University), 80 customers responded
People with different languages and levels of literacy can engage
• The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects.
• Last semester I could not insist my opinion…• However, with the great tool covering many different
kinds of group meetings I was able to clearly suggest my thought on a meeting.
Ideas being heard
• In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time...
• I enjoyed Ketso as I felt it gave everyone a higher sense of equality.
Engaging workshops: the theory
Everyone’s Voice•Paulo Freire, Ivan Illich•Robert Chambers - Participatory Rapid Appraisal•Edward de Bono - trains of thought & brainstorming•David Kolb and Donald Schon - activity-led learning
Shared Big Picture•Tony Buzan - Mind Mapping•Howard Gardner – multiple intelligences•Fritjof Capra, Peter Checkland, Maturana & Varela– Systems Thinking•Alan Savory – Holistic Resource Management
Effective ThinkingWare•Edward de Bono – different modes of thinking•George Lakoff - metaphors•Geoffrey Vickers - appreciative inquiry•Caroline Moeser, John McKnight &Jody Kretzmann – asset-based dev.