Leadership Leadership and theand the
Evolution of ChangeEvolution of ChangeNational Society of AccountantsNational Society of Accountants
San Diego, CaliforniaSan Diego, CaliforniaAugust 14, 2009August 14, 2009
Marc A. SilvermanMarc A. Silverman
Strategic Initiatives Inc.Strategic Initiatives Inc.
www.sii-inc.netwww.sii-inc.net
OverviewOverview
IntroductionIntroduction Some Classic StoriesSome Classic Stories Ruling Assumptions of Human BehaviorRuling Assumptions of Human Behavior On the Road to Greatness or Not!On the Road to Greatness or Not! Are You One Brain Sided?Are You One Brain Sided? A Little ExerciseA Little Exercise ClosureClosure
Theory X and Theory YTheory X and Theory Y
Theory XTheory X People are lazy, stupid and stubbornPeople are lazy, stupid and stubborn They need motivating and structureThey need motivating and structure Autocracy and “leave the thinking to us”Autocracy and “leave the thinking to us”
Theory YTheory Y People are blank slates or positivePeople are blank slates or positive People need Nurturing EnvironmentsPeople need Nurturing Environments Empowerment Rules and “please think”Empowerment Rules and “please think”
Primary Paradigms I and IIPrimary Paradigms I and II
Physical/EconomicPhysical/Economic Stomach orientedStomach oriented
Carrot - Stick Motivation ModelCarrot - Stick Motivation Model Autocratic Autocratic
Social/EmotionalSocial/Emotional Heart orientedHeart oriented
Employees Emotions must be Respected\Employees Emotions must be Respected\ Benevolent AutocraticBenevolent Autocratic
Primary Paradigms III and IVPrimary Paradigms III and IV
PsychologicalPsychological Mind orientedMind oriented
Employees like to contributeEmployees like to contribute Motivation - Pursue individual creative Motivation - Pursue individual creative
talenttalent Principle - CenteredPrinciple - Centered
Vocation and MeaningVocation and Meaning Motivation is ExistentialMotivation is Existential Motivation from EmpowermentMotivation from Empowerment
Building the SpiralBuilding the Spiral
Know Thy SelfKnow Thy Self Identifying Your StrengthsIdentifying Your Strengths And Your Learning NeedsAnd Your Learning Needs
Know Thy OrganizationKnow Thy Organization Strengths and WeaknessesStrengths and Weaknesses
Know Thy MarketKnow Thy Market In the PresentIn the Present In the FutureIn the Future
Holistic ModelHolistic Model
Personal Level Built on TrustworthinessPersonal Level Built on Trustworthiness Integrity,Emotional Intelligence, AbundanceIntegrity,Emotional Intelligence, Abundance Living from the Inside outLiving from the Inside out
Interpersonal Level Built on TrustInterpersonal Level Built on Trust Managerial Level Built on EmpowermentManagerial Level Built on Empowerment Organizational Level Built on AlignmentOrganizational Level Built on Alignment
Characteristics of Great Characteristics of Great LeadersLeaders
They are Continually LearningThey are Continually Learning They are Service-OrientedThey are Service-Oriented They Radiate Positive EnergyThey Radiate Positive Energy They Believe in Other PeopleThey Believe in Other People They Lead Balanced LivesThey Lead Balanced Lives They See Life as an AdventureThey See Life as an Adventure They are SynergisticThey are Synergistic They Sharpen the SawThey Sharpen the Saw
What Takes Us Down the What Takes Us Down the Wrong PathWrong Path
Appetites and PassionsAppetites and Passions Key - Self Discipline and Self DenialKey - Self Discipline and Self Denial
Pride and PretensionsPride and Pretensions Live in Harmony with Core Values and MissionLive in Harmony with Core Values and Mission Social and Emotional IntelligenceSocial and Emotional Intelligence
Aspirations and AmbitionsAspirations and Ambitions Serve OthersServe Others Pursue Noble CausesPursue Noble Causes
Seven Deadly SinsSeven Deadly SinsMahatma GandhiMahatma Gandhi
Wealth Without WorkWealth Without Work Pleasure Without ConsciencePleasure Without Conscience Knowledge Without CharacterKnowledge Without Character Commerce Without MoralityCommerce Without Morality Science Without HumanityScience Without Humanity Religion Without SacrificeReligion Without Sacrifice Politics Without PrinciplesPolitics Without Principles
Choosing Leadership Choosing Leadership ParadigmsParadigms
CoerciveCoercive Based on FearBased on Fear Promotes Reactive Learner and ControlPromotes Reactive Learner and Control
Utility or Effective LeadershipUtility or Effective Leadership Based on FairnessBased on Fairness Promotes Reactive Learner and BargainingPromotes Reactive Learner and Bargaining
8th Habit or Great Leadership8th Habit or Great Leadership Inspiring Greatness in OthersInspiring Greatness in Others Promotes Learning and ExcellencePromotes Learning and Excellence
Characteristics of Great Characteristics of Great LeadersLeaders
Choose Inner Source of PrinciplesChoose Inner Source of Principles What Do We Center Our Lives OnWhat Do We Center Our Lives On
Seek Solitude and NatureSeek Solitude and Nature Sharpen the Saw RegularlySharpen the Saw Regularly Serve Others AnonymouslyServe Others Anonymously Maintain long-term intimate relationshipsMaintain long-term intimate relationships Able to Forgive Self and OthersAble to Forgive Self and Others Pragmatic Problem-solverPragmatic Problem-solver Respect Natural LawsRespect Natural Laws
Critical Leadership FunctionsCritical Leadership Functions
ExecutingExecuting InfluencingInfluencing Relationship BuildingRelationship Building Strategic ThinkingStrategic Thinking Getting the Right People on the Bus Getting the Right People on the Bus
and in the Right Seatand in the Right Seat
Teamwork - KeysTeamwork - Keys
AccountabilityAccountability FocusFocus AgilityAgility Ability to DialogueAbility to Dialogue TrustTrust
They Build TrustThey Build Trust
SkillsSkills CommunicationCommunication Planning/OrganizationPlanning/Organization Synergistic Problem-solvingSynergistic Problem-solving
CharacterCharacter IntegrityIntegrity Emotional IntelligenceEmotional Intelligence Abundance MentalityAbundance Mentality
Typical Organizational Typical Organizational Malaise and IncongruitiesMalaise and Incongruities
No Shared Vision, Values and MissionNo Shared Vision, Values and Mission No Shared Strategic PathNo Shared Strategic Path Poor Alignment Between Vision - Structure - Culture Poor Alignment Between Vision - Structure - Culture
and Execution*and Execution* Management Style is Incongruent with Vision and Management Style is Incongruent with Vision and
ValuesValues Behavior does not equal WordsBehavior does not equal Words Poor or Incongruent Management SkillsPoor or Incongruent Management Skills
Low Trust Low Trust Low Emotional Bank AccountsLow Emotional Bank Accounts Closed CommunicationClosed Communication Poor TeamworkPoor Teamwork
FROM AGGRESSIVE MONOLOGUESTO
COOPERATIVE DIALOGUES AND TEAM-WORKMonologue• Persuade others of the rightness of your position• Hammer your own points
Dialogue• To state your own view• Empathic listening of the others• Create a new shared solutionOpen to change
Allow for change
Maintain own position
100%
100%
100%
Creating a New Shared Solution
Empathic Listening
Attentive Listening
Selective Listening
Pretending Listening
Refusal to discuss
Characteristics of GreatnessCharacteristics of Greatness
HolisticHolistic Ecological - SystemicEcological - Systemic DevelopmentalDevelopmental ProactiveProactive
Developing CulturesDeveloping Culturesof Greatnessof Greatness
For Most People this is a Paradigm ShiftFor Most People this is a Paradigm Shift Think Win - WinThink Win - Win SkillsSkills Self ManagementSelf Management Helpful Structures and SystemsHelpful Structures and Systems AccountabilityAccountability
BUILDING TRUST AND MORALE IN BUSINESS
Creative excitementTeam Synergy
Reasonable cooperationPower / Sharing
Non Hostile Compliance
Hostile Compliance
Withdrawal + Blame
0------------------------------------------------------0Morale&
Trust
Need forPower
Decreasing
Decreasing
Increasing
Increasing
Win - WinWin - Win
Specify Desired resultsSpecify Desired results Set Some GuidelinesSet Some Guidelines Identify Available resourcesIdentify Available resources Define Accountability (Benchmarks)Define Accountability (Benchmarks) Determine ConsequencesDetermine Consequences Performance Appraisals and Critical Performance Appraisals and Critical
DialoguesDialogues
A Little ExerciseA Little Exercise
Some Backward ThinkingSome Backward Thinking Define Your GoalsDefine Your Goals
Articulate Your SuccessesArticulate Your Successes What You AccomplishedWhat You Accomplished The Experience of the OtherThe Experience of the Other
Don’t Forget Don’t Forget Use the Best Parts of YouUse the Best Parts of You Have Fun!Have Fun! Balance!Balance! Get the Help You Need!Get the Help You Need! Enjoy the JourneyEnjoy the Journey