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By: Manabendra Singh
PG-07031
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NTPC was started in 1975.
Indias largest power company with almost 30 per
cent share of power generation
Among the largest and most efficient power
generation companies in the world.
NTPC has installed capacity of 29,394 MW,consisting of 18 coal based and 8 gas based
power stations.
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` With diversification into hydro power, coal mining, power equipment
manufacturing and power trading, NTPC has been transforming into
an Integrated Power Major.
` With its experience and expertise in the power sector, NTPC is
extending consultancy services to various organisations in thepower business.
` Recognizing its excellent performance and vast potential,
Government of the India has identified NTPC as one of the jewels of
Public Sector 'Navratnas'- a potential global giant.
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To study the effectiveness of the Grievance
Handling System in NTPC, Dadri with specialreference to non-executive employees
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` To start with, the first thing that was required was to do a
detailed study of the Grievance Handling System in
general.
` After understanding the topic, the next step was to
design a questionnaire keeping in mind the
understanding level of the non-executive employees.
` Data was collected through questionnaires, i.e. Primary
Data.
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The sample was very carefully selected. Majority of the
respondents were from operations, maintenance and
coal handling as these departments have the maximum
number of employees.
The sample also included employees from the HR
department, finance, IT, vigilance, law, CSR, PR and
media.
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` The sample size was 110 and it was taken with
the help of stratified sampling.
` Graphical analysis was used to interpret the
result of the survey.
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` From the analysis, it is clear that the Grievance Handling
at NTPC, Dadri is very effective in taking care of the
grievances that an employee can have.
` Any worker having concerns or complaints about their
work, employment terms, working conditions or
relationships with colleagues can discuss these issues
with their superior.
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` The most amazing thing that came out of the survey is
that all of the respondents were happy with the kind of
salary and wages that they are being provided by NTPC.
Nobody had any complaint regarding the salaries and
this shows why the productivity at NTPC is increasingyear after year.
` The company follows open door policy which makes it
very easy for the employees to share their views and
discuss their problems.
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` From the analysis the other thing that was highlighted is
that even though some employees at the NTPC, Dadri
were not aware of the Grievance Handling System, the
framework is such that it makes sure that none of the
employees remain dissatisfied and their problems aredealt with very quickly.
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` The higher management in the company should take feedback
from the employees once in a while to know their views
regarding the current systems of the company and take their
suggestions for improvement at workplace. This kind of
meeting increases the morale and imbibes in them a sense ofrecognition.
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` The plant area involves a lot of health and safety hazards, so
the management should see that all the employees get the
necessary protective gears and those gears should be in
good condition. Also the management should organize
regular health check-ups for all the employees.
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` The company must take the responsibility to educate all non-
executive employees including the workmen regarding the
various schemes and policies of the organization by arranging
seminars. They should be very clear about the Grievance
Procedure so that if in need, they can make use of the systemin place.
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` The management can also introduce the things like job
rotation, job enrichment and they should motivate the
employees by giving them special prizes and awards for their
good performance. As its not possible to increase the salary
of the employees, these non-monetary motivations makessure that the employees remain happy at the workplace and
give their 100%.
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THANKYOU
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