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By: Manabendra Singh

PG-07031

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NTPC was started in 1975.

Indias largest power company with almost 30 per

cent share of power generation

Among the largest and most efficient power

generation companies in the world.

NTPC has installed capacity of 29,394 MW,consisting of 18 coal based and 8 gas based

power stations.

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` With diversification into hydro power, coal mining, power equipment

manufacturing and power trading, NTPC has been transforming into

an Integrated Power Major.

` With its experience and expertise in the power sector, NTPC is

extending consultancy services to various organisations in thepower business.

` Recognizing its excellent performance and vast potential,

Government of the India has identified NTPC as one of the jewels of

Public Sector 'Navratnas'- a potential global giant.

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To study the effectiveness of the Grievance

Handling System in NTPC, Dadri with specialreference to non-executive employees

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` To start with, the first thing that was required was to do a

detailed study of the Grievance Handling System in

general.

` After understanding the topic, the next step was to

design a questionnaire keeping in mind the

understanding level of the non-executive employees.

` Data was collected through questionnaires, i.e. Primary

Data.

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The sample was very carefully selected. Majority of the

respondents were from operations, maintenance and

coal handling as these departments have the maximum

number of employees.

The sample also included employees from the HR

department, finance, IT, vigilance, law, CSR, PR and

media.

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` The sample size was 110 and it was taken with

the help of stratified sampling.

` Graphical analysis was used to interpret the

result of the survey.

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` From the analysis, it is clear that the Grievance Handling

at NTPC, Dadri is very effective in taking care of the

grievances that an employee can have.

` Any worker having concerns or complaints about their

work, employment terms, working conditions or

relationships with colleagues can discuss these issues

with their superior.

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` The most amazing thing that came out of the survey is

that all of the respondents were happy with the kind of

salary and wages that they are being provided by NTPC.

Nobody had any complaint regarding the salaries and

this shows why the productivity at NTPC is increasingyear after year.

` The company follows open door policy which makes it

very easy for the employees to share their views and

discuss their problems.

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` From the analysis the other thing that was highlighted is

that even though some employees at the NTPC, Dadri

were not aware of the Grievance Handling System, the

framework is such that it makes sure that none of the

employees remain dissatisfied and their problems aredealt with very quickly.

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` The higher management in the company should take feedback

from the employees once in a while to know their views

regarding the current systems of the company and take their

suggestions for improvement at workplace. This kind of

meeting increases the morale and imbibes in them a sense ofrecognition.

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` The plant area involves a lot of health and safety hazards, so

the management should see that all the employees get the

necessary protective gears and those gears should be in

good condition. Also the management should organize

regular health check-ups for all the employees.

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` The company must take the responsibility to educate all non-

executive employees including the workmen regarding the

various schemes and policies of the organization by arranging

seminars. They should be very clear about the Grievance

Procedure so that if in need, they can make use of the systemin place.

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` The management can also introduce the things like job

rotation, job enrichment and they should motivate the

employees by giving them special prizes and awards for their

good performance. As its not possible to increase the salary

of the employees, these non-monetary motivations makessure that the employees remain happy at the workplace and

give their 100%.

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THANKYOU

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