LOGISTICS, SHIPPING and CUSTOMER SERVICE
COMPANY
PVS SERVICES ITALIA S.R.L.
Founded in 2012, PVS SERVICES ITALIA S.R.L. has its headquarters in Parma in Piazzale Balestrieri 31/A inside
the Eurotorri commercial complex.
The operating section is located in Via Dell’Artigianato 2/a, Q.re Spip, Parma.
The Group is made up of the following companies:
• 55% owned by the PVS Fulfilment Service GmbH Group, a service company linked
to ecommerce, with office in Neckarsulm, Germany, which has been operating in this
sector since 1991. It has just on 600 employees and owns 8 warehouses in Germany
with a total surface area of 100.000 m2, plus a branch in the Netherlands with another
10,000 m2.
• 15% owned by Log-Man International S.r.l., with office in Milan, a consulting
company specialised in logistics and international transport that has been operating
in this sector since 2007.
• 10% owned by La Giovane S.c.p.A., a cooperative with office in Parma, that has
been operating in this sector since 1973 and has just on 900 partner-employees.
• 20% owned by private partners operating in companies.
PVS SERVICES ITALIA S.R.L. is a partner of B2C Europe Italia S.r.l., a
company specialised on an international level in shipping (by mail and
courier) and management of returns.
F4E NETWORK
Fulfilment for Europe (F4E) is a Network of European companies specialised in specific
services in the ecommerce sector. Each company owns warehouses and offers the best
local solutions for storage, fulfilment, Pick & Pack, management of returns, shipping and
customer Service.
EUROPE
Warehouses: over 350,000 m2
Locations: Austria, Belgium, Denmark, France,
England, Ireland, Italy, Germany, the Netherlands,
Poland, Spain, Sweden, Switzerland and Hungary
CHINA
Warehouses : over 80,000 m2
Locations : Beijing, Shanghai and
Shenzhen
NORTH AMERICA and OCEANIA
Warehouses: over 400,000 m2
Locations: Atlanta, New York, Los Angeles /
San Francisco, Chicago and Sydney.
RUSSIA
Warehouses : over 20,000 m2
Locations : Moscow
PICKING
Picking of goods, both singly and in bulk.
Manual and semi-automatic picking.
PACKING
Packing of goods of various types
and from various sectors.
PACKAGES
Supply or consultancy for neutral and
customised packages of all types
suitable for shipping different kinds of
goods.
LOGISTICS
PROFESSIONAL MANAGEMENT OF THE LOGISTICS
AND FULFILMENT FLOWS Logistics with Quality and Quantity Controls; Storage management of the goods on pallets and shelving;
Preparation of orders with innovative computer systems and the use of scanners
Specific services (serial packaging, gift packs, silk paper, gift cards)
Shipping and distribution all over the world
Management and reprocessing of returns (e.g. washing, ironing, repacking, etc.)
Track & Trace
Import / export declarations and customs management
STORAGE
Management of goods warehousing,
inbound and outbound quality and
quantity controls. Storage on pallets,
shelves and hanging of garments.
MANAGEMENT OF ORDERS
Preparation of B2C and B2B orders for
the ecommerce sector. Preparation of
customised orders (e.g. gift packs,
Christmas packs, etc.)
MANAGEMENT OF RETURNS
Management of both domestic and
international return flows, with specific
report management.
QUALITY CONTROL
Quality and quantity controls of all
returns.
RECONDITIONING
Reconditioning of returns.
Reconditioning, packaging and
specific services for the fashion
sector (ironing, vaporisation,
stitching)
RETURNS
CASH ON DELIVERY
Management of shipping
services with cash on delivery
in Italy and abroad.
MAIL DELIVERIES
Domestic deliveries with mail
services, with and without
tracking
EXPRESS DELIVERIES
Domestic delivery services with
express and ordinary courier
services, with or without
tracking.
ITALY / ABROAD
Domestic and international shipping services for packages, pallets
and complete loads.
SHIPPING
MANAGEMENT OF SHIPPING OF GOODS WITH LEADING CARRIERS
OR SPECIFIC SOLUTIONS
INSURANCE
Management of full risk
insurance per shipping in Italy
and abroad.
MISCELLANEOUS
Additional services such as text
messages, emails, delivery by
appointment, delivery to premises,
porterage, etc.
SHIPPING SERVICES
Shipping services by truck, air,
rail and sea.
DROP-SHIPPING / CROSS
BORDER
Management of both domestic and
international flows of Drop-Shipping
orders, with Quality and Quantity
Controls.
DEDICATED WEB PORTAL
Online platform for carrying out shipping,
tracking, clearance of stock, booking of
returms. Also accessible from tablets and
smartphones.
CUSTOMER SERVICE
MANAGEMENT OF B2C AND B2B
CUSTOMER SERVICE
TOLL-FREE AND/OR
LOCAL NUMBERS REPORT MANAGEMENT
Report management activities
regarding the contacts
handled.
CHATS
Activation of chats for
handling contacts.
ITALY & MULTILINGUAL
Customer Services (Call Centre) in 35 languages with report management.
CALL CENTRE telephone services (incoming and outgoing calls)
Management of phone calls, Chats, emails, faxes: Mon-Fri 08.00-20.00; Sat 09.00-12.00;
Customer services in writing;
Social-Commerce (Facebook, Twitter, etc.);
IN BOUND
Top-of-the-range Customer Service
Management by means of
telephone contacts, emails, faxes
and chats.
OUT BOUND
Top-of-the-range Customer Service
Management by means of
telephone contacts, emails, faxes
and chats.
VARIE
Social Network Management and
management of campaigns and
surveys.
DEDICATED SERVICES
Activation of specific services for all requirements
Activation of toll-free or
local numbers.
ECOMMERCE WEBSITES
Creation of multilingual, multi-
currency B2C and B2B
ecommerce and official websites
with connections to the market
places.
GRAPHICS
Graphics consultancy and creation for
ecommerce and official websites in
collaboration with leading Italian and
foreign graphics companies.
FULL OUTSOURCING
Management of projects in full
outsourcing, in collaboration with
leading Italian and foreign web
agencies.
DIGITAL SERVICES
CREATION OF WEBSITES AND FULL OUTSOURCING
Service for creating ecommerce and official websites via collaboration with leading Italian and foreign web agencies.
WEB MARKETING
Management strategies for web marketing in collaboration with leading Italian and foreign web agencies
WEB
MARKETING CONSULTANCY
.
GOOGLE CAMPAIGNS
Various types of Google
Marketing campaigns.
SEO/SEM/DEM
Professional management of
SEO, SEM and DEM.
PHOTOGRAPHIC SERVICES AND SUPPLY OF MALE AND
FEMALE MODELS Solutions and consultancy in collaboration with leading Italian and foreign
agencies.
PHOTOGRAPHIC AND VIDEO
PRODUCTIONS
Production of photos and video clips
for ecommerce websites
CASTING OF MALE AND
FEMALE MODELS
Supply of male and female
models.
LOCATIONS
Consultancy and preparation
of locations for photographic
and video sets.
Professional Web Marketing
consultancy.
INFO & CONTACTS
Representation Offices
Piazzale Balestrieri 31/a,
Centro Comm.le Eurotorri
43122 Parma (PR) – ITALY
+39 0521.776200
+39 0521.781153
www.pvsservicesitalia.it
Logistics setup
Via Dell’Artigianato 2/a,
Q.re Spip
43122 Parma, ITALY
REMARKS