RunSAP Like A Factory for Application Operations
Process Integration Monitoring and Alerting
January, 2013
© 2012 SAP AG. All rights reserved. 2
Disclaimer
This presentation outlines our general product direction and should not be relied on in making a
purchase decision. This presentation is not subject to your license agreement or any other agreement
with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to
develop or release any functionality mentioned in this presentation. This presentation and SAP's
strategy and possible future developments are subject to change and may be changed by SAP at any
time for any reason without notice. This document is provided without a warranty of any kind, either
express or implied, including but not limited to, the implied warranties of merchantability, fitness for a
particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this
document, except if such damages were caused by SAP intentionally or grossly negligent.
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
• Summary
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
•Summary
© 2012 SAP AG. All rights reserved. 5
Central PI Monitoring Typical Interface Landscape w/o Process Integration
Document Exchange
© 2012 SAP AG. All rights reserved. 6
Central PI Monitoring Introduction of SAP Netweaver Process Integration
Message Flow
Error, Exception or
other monitoring-relevant event
Channel error or stopped
Message in error
(e.g. due to Receiver
determination issue)
PI Component unavailable
© 2012 SAP AG. All rights reserved. 7
Central PI Monitoring Focus on entire PI Domain
PI Domain
SAP Solution Manager becomes
PI Domain aware: SAP note 1631346
© 2012 SAP AG. All rights reserved. 8
PI Monitoring with SAP Solution Manager Motivation
Growing PI landscape complexity and distribution of component in the landscape
requires a central monitoring approach (central for more than one PI Domain)
Reduce the time
For regular system health checks
For hand-over procedures
From incident detection to root cause
Relieve productive systems from individual monitoring activities by a central
collection of monitoring data
Reduce the TCO by simplification of the operations processes e.g. providing one
central entry point combining monitors for PI overall status with drill-down options
up to host level
Enable tight integration with:
System Monitoring and Root Cause Analysis
Alerting Infrastructure
Notification- / Incident Management
© 2012 SAP AG. All rights reserved. 9
Central Tools
• Status overview for entire PI Domain
• Unified information across all PI systems
• Aggregated messaging information
• Integration of Administrative Tasks (Manage Functions)
• Isolated runtime environment for monitoring
• Integration into Alerting and Incident Management
Local Monitoring Tools
Real-time information
Detailed information including payload access
Integration of Local PI Monitoring into Central PI Monitoring
Central monitors
support context
sensitive navigation
to local monitors
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
•Summary
© 2012 SAP AG. All rights reserved. 11
SAP NW PI Monitoring with SAP Solution Manager Access to PI Monitoring Application in Technical Monitoring Workcenter
Monitoring of multiple PI
Domains
Access to PI Monitoring applications:
• Overview Monitor
• Component Monitor
• Channel Monitor
• Message Monitor
• Central Message Search
Context is always the entire PI Domain
© 2012 SAP AG. All rights reserved. 12
Integration of Technical System Status
Information with navigation into
Technical System Monitoring
Individual view per PI component (in
relation to the Technical System) • Including Alert counter
• Forward navigation into specific monitors
Create Incedent tickets or Notifications
Navigate to local PI Monitors
SAP NW PI Monitoring with SAP Solution Manager PI Domain-wide Overview Monitor with most important KPIs
Aggregated view as entry point with most
important status information
© 2012 SAP AG. All rights reserved. 13
SAP NW PI Monitoring with SAP Solution Manager Features of Overview Monitor
Possibility to create • Notifications
• Incident tickets
from all PI monitors (always prefilled with
relevant context information)
© 2012 SAP AG. All rights reserved. 14
SAP NW PI Monitoring with SAP Solution Manager Overview Monitor with Integration into System Monitoring
System-, Instance- and Host
related metrics on one screen
including graphical topology
view
© 2012 SAP AG. All rights reserved. 15
SAP NW PI Monitoring with SAP Solution Manager Integration into central Alert Inbox
Pre-defined POWL queries per category and
per monitored object type
Several personalization
capabilities for content
and look-and-feel
Number of occurrences per
alert type and number of
status changes
List with all alerts in PI
Monitoring scenario
Alert group table with activities
Status, processor and comments to track
status of alert group directly in alert inbox
Incident Ticket ID and status
directly in alert inbox
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
• Summary
© 2012 SAP AG. All rights reserved. 17
SAP NW PI Monitoring with SAP Solution Manager Component Monitor
Self-Test details per PI component
Central view on availability and self-test
status of all PI components
Navigation to local PI monitors
specific for PI Component
Manage Function: Trigger Ping and
Self-test to get ad hoc check results
© 2012 SAP AG. All rights reserved. 18
SAP NW PI Monitoring with SAP Solution Manager Channel Monitor
Central view on availability of all channels
of different adapter engines
Channel Details and Short-Log per server
node
If there are un-used channels, that always
trigger a red status, you can exclude those
from alerting
(available in PI Monitoring Configuration
with SAP Solution Manager 7.1 SP05)
Manage Functions: Allow triggering of
administrative tasks like start/stop/ping
of PI communication channels
Navigate To: offers context sensitive
navigation to further monitors
© 2012 SAP AG. All rights reserved. 20
SAP NW PI Monitoring with SAP Solution Manager Message Error and Backlog Monitor
Drill-down options
Error Localization view points out PI components
with messages in error
Including history for one week or one day
Better root-cause detection using new status details
Drill-down options
Error Impact view points out Status details affecting
most messages in error
Error and Backlog Monitor look similar, just
focusing on Messages in different Status
Categories (ERROR vs. SCHEDULED)
© 2012 SAP AG. All rights reserved. 21
SAP NW PI Monitoring with SAP Solution Manager Message Overview Monitor
PI components affected by
the selected scenario
Status counter for all scenarios in entire PI
Domain with Sender- and Receiver attributes
Status „Forwarded“ is introduced for successful Messages,
that are just handed over between different PI Component of
this PI Domain, but are not finally successful yet.
© 2012 SAP AG. All rights reserved. 22
SAP NW PI Monitoring with SAP Solution Manager Features in Message Overview Monitor
Manage Function: In case
erroneous or scheduled
messages exist, you can restart
or cancel those from here.
“View Trend” offers a short history
over last 24 hours or last 7 days.
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
• Summary
© 2012 SAP AG. All rights reserved. 24
Overview on Central User-Defined Search
Central User-Defined Search can be used to kick off payload-based message search
on several PI components at a time
Local search function is reused (including e.g. local authorization checks)
Integrated features:
Usage of predefined filters
Search in archives
Search result is displayed centrally for all PI components including payload attributes
Payload is displayed only if local authority allows
Payload is not persisted centrally
Context-sensitive navigation into local message monitor on related PI component
© 2012 SAP AG. All rights reserved. 25
SAP NW PI Monitoring with SAP Solution Manager
Central User Defined Message Search (as of PI 7.31)
1. Select PI Domain
2. Launch Message Search
4. Select PI runtime components
7. Maintain search Attribute and Value
• Add pre-defined search criteria
• Add custom search criteria manually
8. Execute Search
3. Select timeframe for search
5. Search in Runtime and/or Archive
6. Maximum amount of search results
© 2012 SAP AG. All rights reserved. 26
SAP NW PI Monitoring with SAP Solution Manager Central User Defined Message Search (as of PI 7.31)
1. Select any indexed interface
2. Select any indexed attribute
of that interface and add it
3. Enter attribute value(s)
© 2012 SAP AG. All rights reserved. 27
SAP NW PI Monitoring with SAP Solution Manager Central User Defined Message Search (as of PI 7.31)
Search results: runtime components on
which suitalbe messages were found
Single Messages with
the search attributes
© 2012 SAP AG. All rights reserved. 28
Context-Sensitive navigation to the local NWA Message Monitor in
context of the selected runtime component and selected PI message
SAP NW PI Monitoring with SAP Solution Manager Central User Defined Message Search (as of PI 7.31)
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
• Summary
© 2012 SAP AG. All rights reserved. 30
Overview on Component-Based Message Alerting
Overall Features
Alerting rules in Integration Directory allowing effective specification of relevant scenarios
Default configuration settings are delivered (Default alert rule)
Alert Rule objects are transportable
Support of old ABAP Proxies that are connected to SAP NW PI 7.31
Supporting multiple alert consumers at the same time (JMS based API is published)
Alert consumers delivered by SAP
Alert Representation in SAP Solution Manager 7.1 SP5
• Aggregated alert view or individual alert view (to prevent flooding of Alert Inbox)
• Alert inbox features, like alert grouping
• Tight integration with Incident Management and Notification Management
Local email generator solution in SAP Netwaever PI
• Sending email notification for any failed PI Message http://help.sap.com/saphelp_nw73ehp1/helpdata/en/50/4ddc6fa9554b9ab340976c97587042/frameset.htm
© 2012 SAP AG. All rights reserved. 31
Component-Based Message Alerting Configuration Overview
Step 1
1. Create alert rule
2. Detail alert rule
3. Activate alert rule
Step 3.1
1. Alert rule gets activated and
deployed on relevant runtime
components
Step 2
1. Select alert rule
2. Maintain recipient details
3. Register as consumer
4. Perform activation of PI Monitoring
Step 3.2
1. Start Metric collection
© 2012 SAP AG. All rights reserved. 32
1. Create Alert Rule in NWA
2. Assign DIR objects as Msg. Header Filters
4. Select relevant Status Details
Component-Based Message Alerting
Configuration Steps in NWA (SAP NW PI 7.31)
3. Select relevant Runtime Components
© 2012 SAP AG. All rights reserved. 33
Alert Rules as defined in PI
Integration Directory
Configuration of Message Alerting as part of PI monitoring configuration
Configuration of SAP Solution Manager
as Consumer for Alert Rules
Component-Based Message Alerting
Configuration Steps in SAP Solution Manager 7.1 SP05
© 2012 SAP AG. All rights reserved. 34
Component-Based Message Alerting
Alert Inbox
Alert Inbox can be
reached also from
the PI Monitoring
application
Alert Inbox can be
reached also from
the PI Monitoring
application
Alert Inbox displays Message Alert per Alert Rule
© 2012 SAP AG. All rights reserved. 35
Component-Based Message Alerting:
Alert Inbox with Drill-down to Alert Details
Alert Details
Details about erroneous
PI message Details about the Error of
the PI message
SAP Solution Manager 7.1: Central Process Integration Monitoring
• Introduction • Motivation
• Overview
• Central Process Integration Monitoring • Overview Monitor
• Component, Channel and Message Monitor
• Central User-defined Message Search
• Component-based Message Alerting
• Summary
© 2012 SAP AG. All rights reserved. 37
Central SAP NW PI Monitoring in SAP Solution Manager 7.1 Availability
Central PI Monitoring as of SAP NW PI Release 7.11, SP06
Further enhancements in Component and Channel Monitors with SAP NW
PI 7.30
– Self test information for SAP NW PI Components
– Short log information for SAP NW PI Channels
– Channel Ping functionality
– Status Details were introduced for Message Status
Central User-Defined Message Search is supported as of
SAP NW PI Release 7.31
Component-Based Message Alerting is supported as of
SAP NW PI Release 7.31 (SAP Solution Manager 7.1 SP05)
Communication Channels can be excluded from Alerting
(SAP Solution Manager 7.1 SP05)
PI Component “Business Process Management” is included
in PI Domain Overview (SAP Solution Manager 7.1 SP06)
Detailed Information can be found on SCN AppOps Wiki:
http://wiki.sdn.sap.com/wiki/display/TechOps/Home
© 2012 SAP AG. All rights reserved. 38
Summary Central SAP NW PI Monitoring in SAP Solution Manager 7.1
“Good Morning” page provides an overview on all relevant PI
components and technical systems assigned to the PI domain
Message monitoring with historical trend analysis capabilities
Tight integration with notification and incident management
Central user-defined search on payload attributes of PI
messages
Alerting for PI components, communication channels and
component-based Message Alerting.
Reduced time for
– Root cause identification and analysis
– Regular system health checks
– Hand-over procedures
8
8
8
8
8
8
Thank You!