Promoting quality for better health services
HQIP National Clinical Audit Feedback Mechanism
(NCAFM)
Introduction
HQIP quality improvement strategy launched in November 2011
(1) Improving the national clinical audit programme
Need to improve the functionality and effectiveness of the programme and address some issues raised by local and national stakeholders
Feedback mechanism for NCAs launched
– March 2012
What the system is designed for
Highlighting examples of good practice within national clinical audit projects
Making constructive suggestions for improvement to projects within the Quality Accounts list
Highlighting ongoing or unresolved issues
What the system is not designed for
Technical issues in relation to projects (these should be addressed to the relevant provider)
Projects with national coverage which do not appear in the Quality Accounts list
Why it is important
HQIP receives a great deal of constructive, anecdotal feedback regarding national clinical audits - both positive and covering areas people feel could be strengthened.
NCAFM provides an effective on-line system that enables those involved in all aspects of participation in NCAs to comment on their experiences and make suggestions for improvement.
How the NCAFM works
Easy to access via HQIP website home page
Covers all QA projects via drop down box menu
Designed to allow for continuous use and is analysed regularly by HQIP
Results posted on website and fed back to project providers
Entirely anonymous, but an email feedback option is available
How the NCAFM works cont.
Comment boxes for:
How the NCA engages with you
Practical issues
Data quality and audit design
Reporting
Relevance
Overall satisfaction score (1-10)
How we feedback: to project providers
For NCAPOP audits:
As part of the regular contracting and monitoring arrangements for existing projects, and to inform the development of new projects.
For all Quality Accounts projects:
Direct email to project manager of the relevant audit, to make them aware of the feedback.
All comments are fed back to NAGCAE/DH and may be use in discussions about the QA list.
How we feedback: to users
Issues raised– Reviewed monthly– Quarterly report posted on HQIP website
Optional, personal email reply
Open group on NCAF for public feedback
and discussion
Results so far – comments received
• The NCAFM has, so far, been used by nine people, including one request for an email response options for users, and another to improve the functionality of the QA list.
• Comments refer to a variety of projects including cancer, cardiac, and blood and transfusion audits.
• Of the seven remaining comments three users have praised all or some aspects of the project.
• Most comments relate to audit design, data quality, communication with trusts, reporting.
Results so far – actions taken
Email reply option created
QA list updated
Comments fed back to supplier x6
Issue/s to be addressed at next contract review meeting x3
Comments will inform future developments x2
http://www.hqip.org.uk/national-clinical-audit-feedbackmechanism-3/
Workshop evaluation
• Please complete the evaluation forms!
• Presentations – before or after?
• Certificates will be e-mailed
• Comments / ideas welcome