Promoting quality for better health services

HQIP National Clinical Audit Feedback Mechanism

(NCAFM)

Introduction

HQIP quality improvement strategy launched in November 2011

(1) Improving the national clinical audit programme

Need to improve the functionality and effectiveness of the programme and address some issues raised by local and national stakeholders

Feedback mechanism for NCAs launched

– March 2012

What the system is designed for

Highlighting examples of good practice within national clinical audit projects

Making constructive suggestions for improvement to projects within the Quality Accounts list

Highlighting ongoing or unresolved issues

What the system is not designed for

Technical issues in relation to projects (these should be addressed to the relevant provider)

Projects with national coverage which do not appear in the Quality Accounts list

Why it is important

HQIP receives a great deal of constructive, anecdotal feedback regarding national clinical audits - both positive and covering areas people feel could be strengthened.

NCAFM provides an effective on-line system that enables those involved in all aspects of participation in NCAs to comment on their experiences and make suggestions for improvement.

How the NCAFM works

Easy to access via HQIP website home page

Covers all QA projects via drop down box menu

Designed to allow for continuous use and is analysed regularly by HQIP

Results posted on website and fed back to project providers

Entirely anonymous, but an email feedback option is available

How the NCAFM works cont.

Comment boxes for:

How the NCA engages with you

Practical issues

Data quality and audit design

Reporting

Relevance

Overall satisfaction score (1-10)

How we feedback: to project providers

For NCAPOP audits:

As part of the regular contracting and monitoring arrangements for existing projects, and to inform the development of new projects.

For all Quality Accounts projects:

Direct email to project manager of the relevant audit, to make them aware of the feedback.

All comments are fed back to NAGCAE/DH and may be use in discussions about the QA list.

How we feedback: to users

Issues raised– Reviewed monthly– Quarterly report posted on HQIP website

Optional, personal email reply

Open group on NCAF for public feedback

and discussion

   

Results so far – comments received

• The NCAFM has, so far, been used by nine people, including one request for an email response options for users, and another to improve the functionality of the QA list.

• Comments refer to a variety of projects including cancer, cardiac, and blood and transfusion audits.

• Of the seven remaining comments three users have praised all or some aspects of the project.

• Most comments relate to audit design, data quality, communication with trusts, reporting.

Results so far – actions taken

Email reply option created

QA list updated

Comments fed back to supplier x6

Issue/s to be addressed at next contract review meeting x3

Comments will inform future developments x2

http://www.hqip.org.uk/national-clinical-audit-feedbackmechanism-3/

Workshop evaluation

• Please complete the evaluation forms!

• Presentations – before or after?

• Certificates will be e-mailed

• Comments / ideas welcome

qid@hqip.org.uk