8/14/2019 Retention Practices in Hiring Processes Survey
1/12
Survey Results
Retention Practices in Hiring Processes
September 2008
Survey Results
8/14/2019 Retention Practices in Hiring Processes Survey
2/12
8/14/2019 Retention Practices in Hiring Processes Survey
3/12
Practices at Staffing Agencies
10%
60%
I am unsure of the screening processes
the staffing agency uses
We do not use staffing agencies
9%
10%
11%
Our staffing agency uses a differentscreening process than we do
Our staffing agency uses the same
screening processes that we do
ur sta ng agency oes a o our
screening for us
8/14/2019 Retention Practices in Hiring Processes Survey
4/12
Describing the Efficiency of Screening Processes
23%
23%
Cost-Efficient
None of the above
30%
24%
Time-Efficient
Resource-Efficient
8/14/2019 Retention Practices in Hiring Processes Survey
5/12
Describing the Effectiveness of Screening Processes
13%
2%
Fair
Poor
46%
38%
Average
Good
8/14/2019 Retention Practices in Hiring Processes Survey
6/12
Screening Assessment Use
Skills
Voice
Web-based
Electronic, but not online
Paper-based tests
Personality
Cognitive Ability
Not in use
Plan to use
8/14/2019 Retention Practices in Hiring Processes Survey
7/12
Giving the Candidate a Preview
26%
Candidates do not
experience what the
job is like until they
are hired
28%
46%
We simulate a job
preview
e a ow t em an
onsite tour of our callcenter
8/14/2019 Retention Practices in Hiring Processes Survey
8/12
Length of Hiring Process - Application to Hire
23%
25%
More than 3 weeks
22%
30%
Less than 1 week
1-2 weeks
- wee s
8/14/2019 Retention Practices in Hiring Processes Survey
9/12
Attrition Reduction Goals
2%
0%
0%
35%
61-80% decrease
81-100% decrease
More than 100%
decrease
No set goal
38%
16%
9%
0-20% decrease
21-40% decrease
41-60% decrease
8/14/2019 Retention Practices in Hiring Processes Survey
10/12
Resources for Reaching Retention Goals
12%
10%
23%
Set timeline
Allocated budget
None of the above/no
attrition goal
40%
15%
Management directive
Assigned team
8/14/2019 Retention Practices in Hiring Processes Survey
11/12
About the Survey
Webinar registrants solicited for online survey
Results shared during webinar
318 participants across various industries
8/14/2019 Retention Practices in Hiring Processes Survey
12/12
About Knowlagent
Knowlagent has enabled companiesaround the world to manage call centeragents for 13 years. Hiring
Training
Communications Coaching
Easy to use on-demand software No capital expenditures Deployable in 30 days Accessible via the Web
Enabling more companies to optimizefrontline performance faster and moreaffordably than ever before.
For more info:[email protected]