Measuring ROI of TrainingMeasuring ROI of Training
Session 4 Data GatheringSession 4 Data Gathering
"GENIUS IS ONE PERCENT "GENIUS IS ONE PERCENT INSPIRATION AND NINETY-NINE INSPIRATION AND NINETY-NINE
PERCENT PERSPIRATION“PERCENT PERSPIRATION“THOMAS EDISONTHOMAS EDISON
WHAT YOU NEED TO KNOWWHAT YOU NEED TO KNOW
Qualitative vis QuantitativeQualitative vis Quantitative
Qualitative
Quantitative
Qualitative vis QuantitativeQualitative vis Quantitative
I feel
Four (4) roses
WHEN?WHEN?
First Order Analysis and Definition of
Business Need
Identification of Performance
Need
Business Context(Internal and
External)
Competence GapSolution
GenerationIntervention
Strategy
Presenting Problem/
Opportunity
Non Training Solution
Program Design Event PlanningEvent
ManagementEvent OutcomesLevel 1 Level 1 Level 2
Level 3Level4 and 5
Level 6
WHICH GATHERING TECHNIQUES WHICH GATHERING TECHNIQUES AND INSTRUMENTS?AND INSTRUMENTS?
•QuestionnairesQuestionnaires•SurveysSurveys•TestsTests• InterviewsInterviews•Focus groupsFocus groups•ObservationObservation•Performance Performance recordsrecords
•Knowledge and Knowledge and skills testingskills testing
•Program follow upProgram follow up•Project assignmentsProject assignments
Methods and InstrumentsMethods and Instruments
Methods and InstrumentsMethods and Instruments
Instrument/Level 1 2 3 4 5 6
Follow up questionnaire
Follow up survey
Knowledge tests all formats
Skills evaluation all formats
Focus group
Interview
Observation
Performance contracting and recording
Project assignments
Program follow up
WHERE DO YOU FIND THE DATA?WHERE DO YOU FIND THE DATA?
SourcesSources
• Participants;Participants;• Supervisors of Participants;Supervisors of Participants;• Subordinates of Participants;Subordinates of Participants;• Peer Group;Peer Group;• HRD Staff;HRD Staff;• Performance Records:Performance Records:
– Performance contracts;Performance contracts;– Disciplinary records;Disciplinary records;– Safety records;Safety records;– ScorecardsScorecards
THE BIG FIVE IN DESIGNING A THE BIG FIVE IN DESIGNING A QUESTIONNAIRE?QUESTIONNAIRE?
DesignDesign
• Valid – including Valid – including face validity;face validity;
• Reliable;Reliable;
• Easy to administer;Easy to administer;
• Anonymity and Anonymity and feedback feedback commitment;commitment;
• Cost effectiveCost effective