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Six SigmaOverview
Ramesh Subramanian ; PMP ; SSGB
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Agenda-Business Perspective-What is Six Sigma
-Six Sigma Concept
-History
-Interrelation of Six Sigma infrastructure
-Six Sigmas role in IT world
-Lean Six Sigma
-Example Scenarios
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Purpose of Business
Satisfy a Human (customer) need
Improve quality of life and society
Create value, Develop intellect and opportunities
Preserve and improve environmentHow do you do this on a sustainable basis in
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Business Challenges Balanced Scorecard
Customer Perspective
InternalBusinessProcessPerspective
Innovation & Learning Perspective
FinancialPerspective
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Get ready for touch down !!
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Get ready for touch down !!
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What is Six Sigma?
Management mandated and directed improvement programfocused on breakthroughsin financial performance andcustomer satisfaction
Focus on core business and Customer needs
A systematic method for process and product improvement
A Greek symbol for measuring performance variation
A metric for evaluating performance quality
A standard of excellence (3.4 defects per million opportunities)
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Six Sigma Concept
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Car Parking Analogy
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Reduce Process Variation & Defect Rates
The objective is to understand customer requirementsand reduce process variation and defects
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Sigma as a Measure
Using Six Sigma conventions
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Six Sigma means..
99% Good Isnt Always Good Enough
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History
In 1981 Motorola launched an initiative calling for a 5-year, 10Ximprovement in quality
In 1987 Motorola initiated its Six Sigma Quality initiative, the goal was no morethan 3.4 defective parts per million (ppm) across the company
A 4-year 100X quality improvement goal was set
In 1988, Motorola won the Malcolm Baldrige National Quality Award
Motorola then shared its Six Sigma approach with other companies
In 1989, Motorola Chairman, Bob Galvin asked Mikel Harry to head the SixSigma Research Institute, an organization that received funding from anumber of Fortune500 companies
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Overview of Six Sigma
It is a Process To achieve this level ofperformance you need to:Define, Measure, Analyze,
Improve and Control
It is a Philosophy Anything less than ideal is an
opportunity for improvement Defects cost money
Understanding processes andimproving them is the most efficientway to achieve lasting results
It is Statistics6 Sigma processes will produceless than 3.4 defects per millionopportunities
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Customer Satisfaction + Efficient Systems =
Improved Profitability
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Interrelationship Diagram of Six SigmaInfrastructure
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Site Champion and Executive Staff
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Hands-On Champion
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Master Black Belt
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Black Belts and Green Belts
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All Employees
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Three Emphasis Areas for Six Sigma
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Six Sigma 3 Critical Elements
Defining and using business objectives and metricsthatfocus our attention on performance and defects that are mostimportant to the customerand have the greatest potential
for impacting the bottom line
Dedicated
resources andfocusedinfrastructure,trained in theuse of the 6Sigma problemsolving and
processimprovementmethodology
SystematicApproach to
improvingperformanceand reducingdefects whichare importantto the customer(qualitative &statistical)
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How does Six Sigma fit into the IT World?
Integrate with the SDLC and PM Methodology
SDLC (Business Proposal, Requirements, Design,Development, Testing, Implementation)
PM (Initiation, Planning, Implementation, Control, Closure)
Integrate and rollout into the PMO Corporate widestrategy, methodologies, processes, and tools
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Process Improvement
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DMAIC Process Improvement Methodology
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DMAIC - simplified
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Six Sigma Approach
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DMAIC approach
Identify and state the practical problem
Validate the practical problem by collecting data
Convert the practical problem to a statistical one, definestatistical goal and identify potential statistical solution
Confirm and test the statistical solution
Convert the statistical solution to a practical solution
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Cause and Effect Diagram
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Cause and Effect Diagram
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Cause and Effect Diagram
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Cause and Effect Diagram
Step 5 - Add Detailed LevelsStep 6 - Analyze the Diagram
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Cause and Effect Diagram
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Multiple Causes
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Root Cause
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Root Cause Analogy
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What is Lean Six Sigma ?
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Definition Value Adding
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Definition Non Value Adding
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Process Flow - Order to Delivery
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Terminology - CTQ
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Complaint
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Define Customer Requirements
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Six Sigma Companies in India
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Thank You !