Unified Communications Business Value Assessment
Utilizing a defined approach to identify the return on collaboration from a Unified Communications strategy and initiative
Overview of SKT
• Industry partnerships and certified consulting resources for Microsoft, Cisco, Citrix, Vmware, EMC, Netapp, NEC, Nortel, Mitel
• Cisco Specializations in Data Center, Wireless, R&S, UC, Security
• One of 33 National Systems Integrators (NSI Partner) for Microsoft
Qualifications
• Top 10 Microsoft Unified Communications partners globally ,
• Microsoft Master’s Certified OCS architects & VTSPs.
• Voice certified experts for Cisco, Nortl, Mitel and others
• Participation on Advisory Boards for Microsoft and Cisco
Recognition
Overview of Approach
1. Utilize a standard set of tools and ROI Calculators developed around Microsoft technologies and solutions
2. Identify key areas where cost savings and productivity improvements can be measured
3. Create a blueprint for prioritizing and implementing Unified Communications capabilities
Impact of Unified Communications
How Your Company Can Thrive TodayDecreasing CostsReduce costs of travel, IT, and communications
Improving Business OutcomesMaximize individual productivity and foster team collaboration
UC Business Value Assessment
• TCO and ROI analysis
• As-is assessment
• Prioritization tool
• Based on facts, not opinions
A BVA is
• Prescriptive guidance
• Process re-engineering
A BVA is not
A BVA provides a business case for your organization that includes:
• Proposed UC solutions for overcoming business and IT challenges
• Cost comparison between beginning and end states
• Financial model showing benefits gained by an investment
Discovery Meetings
• Meet for one hour
• Focus on your area of responsibility
− Quantity (hardware, software)
− Cost (support, licensing)
− Resources (headcounts, roles)
• Provide questions to the customer before meeting Resource Available
Discovery interviews are critical to making a credible business case.
Benefits of the BVA
Optimize Business Costs
• Better understanding of hidden costs and complexity
• Improved communication capabilities within the organization
• Better alignment between business value and technical solution
• Access to financial metrics to prioritize IT projects
Sample of metrics from BVA
• $25 million return
• $40 million per year reduction in travel costs
• 21.5 million pounds reduction in carbon dioxide
• 40 percent improvement in TCO
The return is different for each organization. Below is an example of the types of data and return that can be demonstrated and quantified.
Traditional VOIP Microsoft $-
$20.00
$40.00
$60.00
$80.00
$100.00
$120.00
$140.00
$160.00
60.6151.92
57
7.51
24.4
21.19
Support Software Hardware
Defining the Approach
Scenario Customer Profiles Benefits
All-up Platform
• Early in their evaluation of UC
• Value opportunities in several areas of the business
• Lower TCO
• Improve business processes
• Enable telework
Messaging • Looking to upgrade their Microsoft Exchange system
• Using legacy e-mail systems such as IBM Lotus Notes
• Reduce cost of third-party solutions
• Reduce impact of down time
Conferencing• Customers with high travel costs
• Green initiatives to reduce carbon emissions
• Reduce travel and training costs
• Reduce audio conferencing charges
• Reduce carbon emissions
Voice • Want to upgrade from their legacy PBX systems
• Need a solution for many locations or branches
• Reduce telephony provider costs
• Consolidate and centralize hardware
• Reduce management and maintenance costs
The BVA has four scenarios based on your interests and needs.
Typical EngagementBasic
Analyze(1 days)
Discover(4 Hours)
Finalize(4 Hours)
• Kickoff meeting (1.5 hours)
• Interview IT management to gather “key metrics”
• Discover high-level overview of goals and existing capabilities
• ROI and TCO calculation
• Transition cost estimates
• Solution mapping • Review findings with
CIO (1 hour)
• Develop business value case and financial model
• Deliver final presentation (2 hours)
• CIO • CIO• IT & business
stakeholders• Executive
Management
• CIO• Business Stakeholders
The BVA engagement is a two-day project that requires a commitment of up to 4 hours from you. The goal is to provide preliminary business value estimates.
Act
ivit
ies
Part
icip
ant
s
Typical EngagementStandard
Analyze(2 days)
Discover(2 days)
Finalize(1 day)
• Kickoff meeting (1.5 hours)
• Interview IT and business stakeholders (1 hour each)
• Discover challenges related to communication
• ROI and TCO calculation
• Transition cost estimates
• Solution mapping • Review findings with
Champion (1 hour)
• Develop business value case and financial model
• Deliver final presentation (2 hours)
• IT/Business Sponsor • CIO• Executive
Management• IT/Business Sponsor• IT & business
stakeholders
• CIO• IT/Business Sponsor• IT & business
stakeholders
The BVA engagement is a five-day project that requires a commitment of up to ten hours from you.
Act
ivit
ies
Part
icip
ant
s
Next Steps
• Sign the Statement of Work
• Complete the Pre-Engagement Questionnaire to identify a scenario and stakeholders for a BVA engagement
• Conduct a kickoff meeting
How to start the process
Contact SKT online at:http://www.sktbcs.com/request-for-information/
By Phone or Email:[email protected]
One of our Unified Communications business specialists will contact you to discuss the process in more detail and identify the approach that is right for your organization.