Solvency II – What about unstructured content?
Alfresco CONNECTING YOUR BUSINESS
What the FSA want S2 to deliver
● Good quality capital
● Technical provisions that reflect the reality of the liabilities
● Robust SCR (Solvency Capital Requirement) standard formula calibrations that reflect the true economic cost of the risks
● Strong requirements on forward looking risk identification and management
● Strong emphasis on enhanced transparency of firms’ financial positions and risk management approaches
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Current Investments/Activity
● Focussed on data capture / consolidation / reporting
BUT what about the unstructured information? 3
Progress can be slow…
4
The most commonly used ECM
● The Shared Network Drive
● Why? o Easy to use
o No Training
o Low cost
5
● Hard to find files
● No Context
● No Version Control
● Inappropriate Security
Issues...
S2 and Unstructured Content
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Three Pillar Approach
Quantities Requirements
Supervisory Review
Reporting and Market
Discipline
Market Consistent Valuation
Business Governance
Disclosure/ Transparency
Automated Claims Management
Scanning, Workflow, Reporting
Document Configuration Management
Library Services and Relationship Management
Compliance and Reporting
Records and Retention, Business Activity Monitoring
Applications ECM Features
Automated Claims Management
S2 Benefits
● Improved risk visibility
● Reduce time to settlement
● Faster issue resolution
● Automatic settlement
● Reduced manual activity
● Improved auditing
Solution features ● Process initiation
o Scan, eMail, Web, Fax
● Process Automation o Workflow
● Process Activity Monitoring
● Process Reporting
● Content enablement of Claims Management System
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Configuration Management
S2 Benefits
● Relationship between model/report and supporting documents
● Referential integrity
● “Where else referenced?”
● History maintained
● Improved auditing
Solution features ● Relationship Management
● Version control
● Security
● Auditing
● Notifications
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Compliance and Reporting
S2 Benefits
● Improved disclosure accuracy
● Well defined audited processes
● Near real-time visibility of risk
● Granular Reporting
● Improved auditing
Solution features ● Relationship Management
● Workflow
● Activity Dashboard
● Report Management
● Retention/records Management
● “Single source of the truth”
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Demonstration
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Scan
MFD
File Share
Fax
Case
Automated Claims Process
ECM Repository
Browser/Claims Interface
Claims Management System
Relationship Management Compliance
● Internal facing back office, policy administration system.
● Limited external facing service
● Issues are with the management of unstructured content – email/attachements/paper
● Inefficient manual processes compounded by volumes of unmanaged unstructured content.
Copyright SynApps Solutions Ltd 2011
London Market/GI
Architecture Overview
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (MGAs, adjusters,
underwriters)
Internal staff (brokers, adjusters,
claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
Internal Access via Back Office System
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (MGAs, adjusters,
underwriters)
Internal staff (brokers, adjusters,
claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
Internal Access via Alfresco Share
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (brokers,
underwriters, claim handlers)
Internal staff (brokers, adjusters, claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
External Access
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (MGAs, adjusters,
underwriters)
Internal staff (brokers, adjusters,
claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
New Business
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (MGAs, adjusters,
underwriters)
Internal staff (brokers, adjusters,
claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
Architecture Overview
Copyright SynApps Solutions Ltd 2011
Alfresco Repository and Workflow
CONxSYS
Back Office System, Policy Administration
Systems
Ephesoft
External Parties (MGAs, adjusters,
underwriters)
Internal staff (brokers, adjusters,
claim handlers)
Internal paper capture (scan to email, MFD,
mail room)
FNoL, Applications
(Email, Forms,
Services)
External paper capture (scan to email, MFD)
Alfresco Share
Data
So the answer is...ECM right?
...But ECM is too expensive...
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Introducing - Open Source ECM
● No upfront license fees
● No per seat licensing
● No Capital Expenditure
● Simple model o Pay for Alfresco Support,
QA and Maintenance
o Price tied to usage
o Per CPU price
Annual Cost
Cumulative Cost
Copyright SynApps Solutions Ltd 2011
● Managed Service (Cloud) or On premise
Deployment Options
SynApps Company Profile
● Formed in late 2003 by Documentum Services management team and senior consultants
● Extensive experience in Enterprise Content Management and planning, delivery and support of large-scale infrastructures and applications
● Partnerships: o Alfresco, Adobe, EMC, Computacenter, Microsoft
● Recent customers o Others
• Elsevier, BPP, Wolters Kluwer, EMA, Thames Water, Trafigura, Aspen, GM, Ford, Nokia, BAA, Skype, Chugai Pharma, Pearson, Admin Re
o Criminal Justice • Met Police, MoJ, South Yorkshire, Lancashire, GMP, Cheshire, Cumbria, Merseyside,
Hampshire
o Local Government • Salford CC, Suffolk CC, Wirral, Redcar and Cleveland
o Higher Education • University of Leeds, UCL, University of Glasgow
Consulting Services
● Key focus areas o Strategy Development and Direction
o Programme and Project Management
o Solution Architecture and Infrastructure Planning and Design
o Requirements Definition and Solution Design
o Systems Configuration, Development and Implementation
o Systems Integration
o Project QA and "in-project" Staff Mentoring programmes
o Legacy Content Migration Services
o System Migration Services
o Service Oriented Architecture Consulting and Implementation
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