Sales Cloud Demostración
Jakob Lemvigh Muller Account Executive
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This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Safe Harbor
¿Que es esto?
37 43 44 48 37
¿La combinación ganadora de ?
No exactamente, lo veremos durante la presentación…
La Nube es el Camino Más Rápido al Éxito
Multi-tenant Cloud Computing
Rápido Innovador Abierto Fácil Fiable
Sin Hardware
Sin Software
Mayor ROI
Flexible
Upgrades Automáticos
Mejora Continua
Cualquier Dispositivo
Orientado a API
Portabilidad de Datos
Seguridad
Transparencia
Rendimiento
Modelo de Suscripción
Personalizaciones en
Tiempo Real
App Marketplace
Varias aplicaciones, una única plataforma Customer Success Platform
APIs
2,700+ Partner Apps
Open Ecosystem
Workflow Data & Objects Identity
Fast App Dev & Customization
Analytics Collaboration Mobile UI
Scalable Metadata Platform
Complete CRM
Trusted Multitenant Cloud
Analytics Community Marketing Service Sales Apps
Es Difícil Crecer si el Proceso de Ventas no es Eficaz
Procesos Manuales
Dificultades para encontrar la información y
la persona adecuada
Pérdida de tiempo con emails y aprobaciones
Dificultad para colaborar (coaching, feedback)
Sin gestión integrada de leads / oportunidades
Sin visión del pipeline
Calidad de datos deficiente
Ciclos de Venta Lentos
Objetivos NO Cumplidos
Sin Acceso en Movilidad
Dificultad para acceder a información en movilidad
Sin forma de acceder a las aplicaciones críticas
Difícil gestionar la agenda en movilidad
Sales Cloud: Aplicación de Ventas #1 a Nivel Mundial
Sell Smarter
Sell Faster
Sell from Anywhere
Liderazgo del Mercado Liderazgo como Producto Éxito de Clientes
Aplicación de Ventas Líder del Mercado
100,000+ Companies Across Every Market
Winner – Enterprise Suite CRM 2014 Winner – CRM Excellence Award
Winner – Business Choice for CRM
Magic Quadrant Leader
Forrester Wave Leader
#1 SFA Market Share
Highest ROI
Líder en el Gartner Magic Quadrant for SFA
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Magic Quadrant for Sales Force Automation July, 2015
Nuestros Clientes son Nuestros Mejores Comerciales
85% recomiendan Salesforce a otros
98%
seguirán usando Salesforce en el futuro
Source: Salesforce Global Customer Relationship Surveys conducted biannually, by an independent third-party, Confirmit Inc., on several thousand customers randomly selected.
Demostración Sales Cloud
Lo que vamos a ver Protagonistas
Luisa García Supermercados García
“Quiero ser tratada y asesorada de manera individual. Espero ofertas proactivas que se adecúen a mis necesidades”
Javier Ruiz Director Ventas
“Necesito una visión global del negocio y trazabilidad de todas la actividad comercial. Quero colaborar con mis comerciales de manera rápida y conocer cuanto antes cualquier problema”
Adolfo Lozano Comercial
“Necesito una herramienta potente y fácil de usar que me facilite las cosas. Quiero poder trabajar en movilidad, disponer de herramientas de colaboración…”
Lo Que Vamos a Ver Escenario de Demo
Adolfo Lozano Comercial Zumosol
• Accede al Lead • Deduplicación • Cualificación • Conversión
• Impresionada por el descuento adicional
• Acepta adelantar la operación
Luisa García Empresas García
Adolfo Lozano Comercial Zumosol
• Añadir productos • Planificar visita • Ejecutar visita • Notificar jefe
Adolfo Lozano Comercial Zumosol
• Intenta adelantar el cierre
• Ofrece descuento adicional
Adolfo Lozano Comercial Zumosol
• Actualización de la oportunidad
• Creación y envío de la oferta
Javier Ruiz Director Zumosol
• Consulta dashboard • Colaboración Chatter • Petición de adelanto
del cierre con descuento
Luisa García Empresas García
• Registra su interés en Zumosol a través del portal
Javier Ruiz Director Zumosol
• Notificación de la actualización
• Éxito – todos salen ganando
Lo Que Hemos Visto Puntos Clave: Todos Salen Ganando
Luisa García Empresas García
• Autoregistro en el portal Salesforce de Zumosol • Respuesta proactiva de Zumosol • Trato personalizado, visión 360º • Satisfacción: conseguirá lo mismo antes y más
barato. Volverá a trabajar con Zumosol!
Javier Ruiz Director Ventas
• Trazabilidad completa de la actividad comercial • Visión analítica • Herramienta de colaboración embebida • Suscripción a registros, notificaciones automáticas • Agilidad en la gestión de oportunidades
Adolfo Lozano Comercial
• Acceso inmediato al lead, calidad de datos • Cualificación y conversión automática • Planificación de visitas totalmente integrada • Toda la funcionalidad e información disponible en
la aplicación móvil con funcionalidades nativas • Venta colaborativa más rápida y eficaz
Sales Cloud: Aplicación de Ventas #1 a Nivel Mundial
Sell Smarter
Sell Faster
Sell from Anywhere
¿Porqué Salesforce? El Valor de Salesforce
¿Que era esto?
37 43 44 48 37
No es la combinación ganadora de …..
…. son medidas del éxito de nuestros clientes
Lead Conversion
Sales Productivity
Forecast Accuracy
43 % + 48 %
+
37 % +
Win Rate 44 %
+
Sales
37 % +
Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary.
Porcentaje Medio de Mejora Reportado por Clientes de Salesforce
Estimando el Retorno de Inversión (ROI) Valor vs Precio
Varias aplicaciones, una única plataforma La Plataforma de Salesforce
APIs
2,700+ Partner Apps
Open Ecosystem
Workflow Data & Objects Identity
Fast App Dev & Customization
Analytics Collaboration Mobile UI
Scalable Metadata Platform
Complete CRM
Trusted Multitenant Cloud
Analytics Community Marketing Service Sales Apps
Ayudamos a Nuestros Clientes a Transformar sus Procesos de Ventas, Servicio y Marketing….
Sales Service
Marketing
Community
Analytics
Apps
37% Increase in sales
40% Customer satisfaction
40% Marketing ROI
+ +
+
39% Customer retention
+
Source: Salesforce Customer Relationship Survey conducted March 2014 - May 2014, by an independent third-party, Confirmit Inc., on 4,100+ customers randomly selected. Response sizes per question vary.
Porcentaje Medio de Mejora Reportado por Clientes de Salesforce
…Con Resultados Espectaculares!
Trust: Security At Every Level
* Applicable to the Sales Cloud, Service Cloud, Communities, Chatter, database.com, site.com and Force.com. For audits, certification and security information or other services, please see the Trust & Compliance section of help.salesforce.com.
Unmatched Infrastructure-level Security Unmatched Application-level Security
Firewall SSL Accelerators
Web/App Servers
Load Balancers
Database Servers
Trusted Networks
Authentication Options
Field Level Security
Object Level Security (CRUD)
Audit Trail Object History
Tracking
Trust.salesforce.com Transactions per quarter Average Page Time
Trust: Our Highest Value trust.salesforce.com
159B Transactions in Q1FY15 51% YOY Growth
207ms Latency in Q1FY15 12% YOY Improvement