Student Engagement: Retention,
Persistence& Success
Lone Star College-North Harris
www.lonestar.edu/departments/president/NASPA0311.ppt
Steve HeadSteve HeadPresidentPresident
March, 2011March, 2011
Lone Star College-North HarrisSpring 2011 - 16,700 students
38% Hispanic32% Black20% Anglo 5% Asian 5% International
80% Low income80% First generation in college
How We Think of Retention, Persistence & Success
• Connection• Entry• Progress• Completion
Retention Starts at the Connection
• Destination College
• Outreach and Marketing• SOAR (Student Outreach and Recruiting)
• Developing College Going Culture
• ABE, GED, ESL transitions
• Community involvement
• Parental engagement
Connection
Black Male Summit Destination CollegeDia de la Familia Hispanic Male SummitLatina Conference Open HousePre-K Day Women’s Conference
The First Year Experience
P-K to High
School OutreachMarketing Destination
College
High School Outreach
Bridge Programs Dual Credit
Early College, etc.
Enrollment Process
Apps, Assessment, Financial Aid
Individual/Group
OrientationAdvising Session
Registration
First Day
OfClass
ADVISORSAcad
emic Support
Teaching and Learning
CenterStudent
Activities
Advising – Next Term
Registration
EDUC 1300
Career Counselin
g
Transition to Dvision Counselors or Advising
Center
After First Day OfClass
AfterFirst Term
Link toTask Force Early/
Repeaters
Intervention
Link toTask Force Early/
Repeaters
Intervention
COMPREHENSIVE STUDENT SUCCESS MODEL
Link toTask Force
Special Initiatives
Gates State
Initiatives
Link toTask Force
Special Initiatives
Gates State
Initiatives
Link toTeaching
and Learning Center
SEA CENTER
Link toTeaching
and Learning Center
SEA CENTER
Link toTask ForceAtDFoE
Visioning
Link toTask ForceAtDFoE
Visioning
Link toTask ForceEng., Math,
Biology Policy
Review
Link toTask ForceEng., Math,
Biology Policy
Review
Link toTask Force
Marketing,
Community
Outreach
Link toTask Force
Marketing,
Community
Outreach
Link toTask
Force Student Success Initiativ
es
Link toTask
Force Student Success Initiativ
es
Academic Support
Student Support Services
•Focus on student success•Friendly, college environment•Intrusive advising•Student activities•Child care•Financial assistance•Listening/talking
Goal: Graduation and/or College Transfer
Advising/Counseling
Center
•Academic Advisor•Undecided Majors•Crisis-Personal Counseling•Career Counseling and Exploration•Workshop Series•Community Resources and Referrals• Disability Services
Teaching and Learning Center
Tutoring ServicesContent Area - Targets high enrollment/high attrition coursesWriting CenterMath Lab
Open Computer Lab
Early Intervention SystemEarly Alert ReferralSEA Center - Success Encourages AchievementSuccess Coaches
Supplemental Instruction•English •History•Government•Philosophy•Sociology•Psychology•Economics•Geology•Chemistry•College Algebra
Biology Learning CenterTutoringLab assistanceAnatomy & PhysiologyMajors & Non-Majors
Summer Bridge with Mentoring
Workshop Series
Assistive Technology
Lab•Access services for students with disabilities and faculty to utilize specialized ADA approved software and hardware•Alternative formatting•Magnification •Scribes•Tutoring
Division Specific
Initiatives•Nursing Transition Remediation PlanMENS (Math, Engineering, and Natural Science)
•Repeaters•Advising
•Career and Technology Division (CTD) Advisor and Tracking Database•Medical & Health Sciences Pre-Professional Program •Honors Program •Division counselors
Instructional Assessment
Student Success Learning Framewo
rk
No Late RegistrationMandatory OrientationEDUC 1300
Advising System
Academic Advisor Activity matrix Selection of FTIC cohort One-on-one advising Weekly contact Training sessions Veterans, Disabilities
Increases retention and persistence!
LSC–North Harris Measurable Minimum Performances for Advisors
• Establish list of FTIC students Ongoing throughout semester
• One-on-one personal contact with each cohort student at Ongoing least twice per semester
• Resource material given to each cohort member During initial meeting/orientation
• Provide information on financial aid, LSC scholarships, and During initial meeting other scholarships at fastweb.com
• Place FTIC holds on cohort After Official Day of Record
• Retain FTIC hold at end of semester if GPA less than 2.0 After Official Day of Record
• E-mail cohort twice monthly Ongoing
• Phone calls to all cohort students twice per semester Ongoing
• Written correspondence (postcards, letters) to students’ By Official Day of Record home addresses
• Student-initiated meetings to discuss academic progress By eighth week of semester after receiving communications about “W” dates and student success
• Degree plan (EVAL) for each student at 2nd or subsequent meeting Prior to next registration
• Schedule 2 college-wide FTIC orientations and daily ongoing Prior to start of registration orientation sessions
• Aid in off-campus advising and recruitment of FTIC students at As needed local high schools
• Attend professional development meetings/conferences As needed
• Gather, calculate, and document information for final FTIC report After Official Day next semester
•
Advisors and Persistence Rates
Advisors and Completion Rates
Completion Rate
99%
97% 97%
92%
96% 96%
87%86%
88%
86%87% 87%87% 87%
88%87% 87% 87%
FA/08 SP/09 FA/09 SP/10 FA/10 Average
FTIC LSC-NH LSC-NH Students LSCS
Student Success Course
Learning Frameworks EDUC 1300 –Student Success course
Mandatory for students needing developmental work in two areas-Reading, Writing or Math.
Fall, 2012, will be mandatory for students needing devel developmental work in one area
Teaching and Learning Center
• Referral to SEA Center (Success Encourages Achievement)• Developmental Math
– 56% Success (A,B,C) ALL students– 85% Completion
• Referral for tutoring but No Show– 28% Success (A,B,C)– 52% Completion
• Referral for tutoring and participate– 42% Success (A,B,C)– 88% Completion
Teaching and Learning Center
• Developmental English– 78% Success (A,B,C) ALL students– 83% Completion
• Referral for tutoring but No Show– 40% Success (A,B,C)– 80% Completion
• Referral for tutoring and participate– 61% Success (A,B,C)– 84% Completion
• 12 visits=100% success!!
Student Activities and Success
Students involved in activities averaged: • 5% higher completion• 9% higher success• 13% higher persistence • Developmental students persisted by 12% more over
the three terms.
Student Activities and Success
Evaluation/Assessment
• AtD, CCSSE, SENSE• Foundations of Excellence• Visioning Process (North Harris)• Staff, faculty and community involvement• Perception vs reality• Adjunct Center for Excellence
Key Elements at Lone Star College-North Harris
• Advisors for FTIC• Mandatory Orientation for all FTIC• Student Success Course• Teaching and Learning Center
– Faculty centered– Funded– Supported– Data/results driven
Key Elements for Retention, Persistence and Success
• Establishing core values at institution• Involvement of students, staff, faculty
and community in framing the vision• Right people who share the mission, passion
and commitment• Use of data to have “courageous discussions”
about strengths and weaknesses• Action