© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
The New CollaborationExperience
Driving Growth with Cisco Collaboration
Jon Seiniger
Collaboration Specialist
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
Cisco Collaboration Vision
What’s New?
How to Get Started
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Increasing Business Complexities…
How can I do
MORE WITH LESS?
How do I work better
with MY PARTNERS
AND SUPPLIERS?
I need to
MOVE FASTER.
There’s TOO MUCH
INFORMATION!
I want to use my
iPhone FOR
WORK.
How do I get to
know my customers
WITHOUT
TRAVEL?
How do I BALANCE
WORK WITH MY
PERSONAL LIFE?
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
…and the Business Impact
This market is
moving TOO FAST
for us.
I need CLOSER
RELATIONSHIPS
with my partners.
Our time to
market is
TOO SLOW.
We are MISSING
OPPORTUNITIES.
My IT budget is
STRETCHED
already.
I’m worried about
CUSTOMER
SATISFACTION.
My team needs the
same APPLICATIONS
AT HOME.
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Changing the Way We Work
―Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Text Voice, Video
Num
ber
of
Sta
kehold
ers
Collaborative Tools
Documents
One
Many
EmailIM
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Changing the Way We Work
―Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Text Voice, Video
Num
ber
of
Sta
kehold
ers
Collaborative Tools
Documents
One
Many
EmailIM
TelePresence
Unified
Communications
Vmail
Discussion Forums
Video on
Demand
Wikis BlogsContact Center
Conferencing
Social Networking
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices, multiple applications
Non real-time and real time, interactiveInformation
People
Communities
Context
Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices, multiple applications
Non real-time and real time, interactive
Inside my organizationDispersed teams, outside my organization
Information
People
Communities
Context
Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices, multiple applications
Non real-time and real time, interactive
Inside my organizationDispersed teams, outside my organization
Static and pre-defined networks Dynamic teams
Information
People
Communities
Context
Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices, multiple applications
Non real-time and real time, interactive
Inside my organizationDispersed teams, outside my organization
Static and pre-defined networks Dynamic teams
You find information, peopleRight time, right people,
right resource
Information
People
Communities
Context
Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Essential Elements of Collaboration
Not So Long Ago… Today…
Primarily single source
Largely asynchronous
Multiple sources, multiple devices, multiple applications
Non real-time and real time, interactive
Inside my organizationDispersed teams, outside my organization
Static and pre-defined networks Dynamic teams
You find information, people Right time, right people, right resource
Inside the firewall, walled offInclusive, selective, fluid
Information
People
Communities
Context
Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco Strategic Direction
Secure
Inter-
Company
Interoperable,
Open
Architecture
Flexible
Consumption
Models
Video as a
Transformative
Element
Enterprise
Social
Software
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco Strategic Direction
Secure
Inter-
Company
Interoperable,
Open
Architecture
Flexible
Consumption
Models
Video as a
Transformative
Element
Enterprise
Social
Software
Integrated
Experience
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Cisco Collaboration Portfolio
IP
CommunicationsCustomer
CareConferencingTelepresence
Enterprise
Social SoftwareMobile
ApplicationsMessaging
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties
Infrastructure
Collaboration Services
Communication and Collaboration Applications
Delivering the Architectural FoundationCollaboration Now and in the Future
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Why Cisco?
Business Value
Technical Differentiation
Build Trust with Rich,
Reliable Interactions
Connect the Right
People and
Information
Accelerate Team
Performance
Collaborate with
Confidence Across
Companies
Maximize Your
IT Investments
Real-Time Voice and
Video Leadership
Context:
Presence, Session
Management,
Tagging
Integrated
Experience
Intercompany,
Trusted Cloud
Openness and
Interoperability
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
What’s New?
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Transform Voice and Video CommunicationsRich, Reliable Interactions Build Trust
Overview
New Solutions
Industry-leading Cisco TelePresence,
Cisco WebEx and Cisco Unified
Communications solutions enable teams
to build trust faster and accelerate
decisions
Cisco TelePresence WebEx Engage
New Cisco Unified IP Phone 8900 and
9900 Series with Cisco Unified
Communications Manager
Cisco Intercompany Media Engine
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Cisco TelePresence WebEx Engage
A Single Solution for Immersive Meetings
Available
1H 2010
Combines Cisco TelePresence ease-of-use & broad reach and Cisco WebEx Meeting Center into one collaborative solution
Users can attend meetings using the best collaboration technology
Improved user experience and productivity
Simplified scheduling and ―one button to push‖ meeting start
Global intercompany reach: Cisco TelePresence video in a WebEx meeting
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Cisco Unified IP Phone 9900 and 8900 Series
Collaborate with Rich Audio/Visual Experiences Using HD Voice and Full VGA Color Displays
Available
1H 2010
Interactive, multi-party H.264 video (9900 Series)
Added freedom with Bluetooth and built-in Wi-Fi for greater ROI
Vibrant high-resolution (VGA) color displays and premier audio with high fidelity voice
Earth-friendly (deep sleep option, recyclable plastics)
USB ports for accessories
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Enable Trusted Intercompany Collaboration Secure Collaboration Across Organizations
Overview
New Solutions
Security and policy for business-to-business collaboration
Collaborate across firewalls in any medium; email, IM, WebEx, Unified Communications, TelePresence
Cisco Intercompany Media Engine
Cisco Unified Presence
Intercompany Cisco TelePresence Directory
Organization A
Organization B
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Cisco Intercompany Media Engine
Extend Rich Unified Communications Experiences Between Different Organizations
PSTN
Unified CM
Internet
Enterprise B
Enterprise A
Secure enterprise video telephony
and high fidelity wideband audio
across companies
Secure, efficient network utilization
with reduced costsMoves calls between PSTN
and SIP trunks automatically
Multiple levels of security plus spam blocking
Easy to use and administer:
self learning
Available
1H 2010
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Cisco Unified Presence 8.0Dual Protocol, Standards-Based, Extensible Platform
Overview
Benefits
Native SIP/SIMPLE and Jabber XMPP support
Enhanced network-based presence
Compliant and policy-based enterprise IM (EIM)
Business to business and consumer presenceand IM federations (inc. WebEx Connect)
Presence-enable business process with open APIs
Tightly integrated presence and EIM with Cisco UC telephony, mobility, and contact center solutions
Provides architectural flexibility and choice of federations, standards, and end-points
Foundation for presence-enabled collaboration; including and beyond IM
Available
1H 2010
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
Entering New Markets
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Cisco Enters Enterprise Social Software Market New Solutions Accelerate Team Performance
Overview
New Solutions
Dynamically form teams and communities,
based on expertise and relevance, regardless
of location
Bring experts together as they are needed
with applications, social tools and pervasive
collaboration tools
Cisco Show and Share
Cisco Enterprise Collaboration Platform
(Limited availability)
Cisco Pulse (Limited availability)
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Cisco Show and Share Social Video System
Overview
Benefits
Video collaboration and sharing
User generated content & social media features
Live events and TelePresence playback
Secure business workflows and reporting
Video is everywhere:Democratization of video
Communication and collaboration
Video is personal: Get closer with your employees, partners, customers & students
Globalization
Customer intimacy
Virtual trainings and new product introductions
Meeting optimizer: Reduce time spent in status and project meetings
Available
December
2009
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 29
Cisco Enterprise Collaboration Platform
Overview
Cisco’s enterprise collaboration platform is apremises-based software solution that enablesteams and knowledge workers to quickly andsecurely create, share, and scale content andexpertise within organizations
Benefits
Productivity: Connecting people, communities and information to get work done faster
Agility: Form teams, find experts, collaborate instantly
Experience: Consolidated view, fast and easy access to contextual and relevant expertise and information
Limited
Availability
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Cisco Pulse Automated People and Media Search
Overview
Benefits
Capture organizational know-how by tagging content as it traverses the network
Automatically navigate rich media to spoken word
Embed this capability in a variety of business applications using OpenSocial APIs
Accelerate individual and team performanceby quickly finding relevant people & information
Increase revenue and customer satisfactionby improving decision making in complex business environments driving shorter product life cycles and sales cycles
Maximize IT investment and human capitalby taking advantage of the network to access available resources
Limited
Availability
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
Summary
Business today requires a new
collaborative workplace
Cisco is enabling new collaboration
experiences that connect people,
information, and teams with context…
Within and between companies
Within and between devices,
applications, networks
Cisco’s open, interoperable architecture
enables customers to accelerate team
performance and innovation, while
maximizing IT Investments and
consumption models
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Cisco Collaboration Index Tool –Introduction
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Cisco Collaboration Index Tool -Dimensions
Capabilities: This dimension measures the breadth of collaborative technologies employed by the
organization, including both those managed by the organization and those hosted outside the
organization.
Internal accessibility: Regardless of the amount of collaborative capabilities, this dimension measures
how much of the total collaborative capabilities are available within the organization. It also measures
the accessibility of technologies across the entire organization versus selective availability.
External accessibility: Regardless of the amount of collaborative capabilities, this dimension measures
how much of the total collaborative capabilities are extended to those external groups with which the
organization interacts (customers, suppliers, and partners).
Governance: This dimension assesses the level of oversight the organization employs in advancing a
collaboration strategy or roadmap. It also measures the level of focus placed on continuous
improvement.
Usage: This dimension measures the extent to which your organization takes advantage of collaborative
technology, including the level to which technologies are embedded in line-of-business (LoB)
technologies, how critical and ―interwoven‖ collaboration is to critical business processes, and the
flexibility in employment of collaborative capabilities.
Culture: This dimension measures the effect an organization’s culture plays in the adoption of
collaborative technologies. It measures the level of collaboration present in the organization as well as
tolerance to organizational and process changes.
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Cisco Collaboration Index Tool –Conducting Assessment
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
Cisco Collaboration Index Tool – Level of Performance
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36
Cisco Collaboration Index Tool – Level of Importance
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 37
Cisco Collaboration Index Tool –Completing the Assessment
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 38
Cisco Collaboration Index Tool – Results and Output
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 39
Cisco IP Endpoints
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 40
Cisco Unified IP Phone 9900 and 8900 Series
Interactive, high-quality H.264 video on 9900 Series
Added freedom with Bluetooth (9900); Built-in Wi-Fi (9971)
Vibrant high-resolution (VGA) color displays and premier audio with High-definition voice
Earth-friendly (deep sleep option, recyclable plastics)
USB ports for accessories
Collaborate with rich audio/visual experiences using HD
voice and full VGA color displays
9971
8961
9951
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 41
Cisco Unified Presence
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 42
Reach the Right Person the First Time:Presence and Instant Messaging
KeyBenefits
Reduce costly communication delays by quickly knowing who is available and how best to reach them
Leverage presence, availability, context, and modality
Improve communication connection success rates
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 43
What is Presence?
Presence is a real-time indicator of a person’s willingness and availability to communicate
Typically represented by status: Available, In Meeting, On Mobile, At Lunch, Be Back Shortly, etc.
Includes details on user’s preferred method to communicate: voice, video or Instant Message
―Find-Me‖, ―Follow-Me‖, or ―Hide-Me‖
Integration with Calendaring, Location, and Workflow systems help users automatically keep their Presence status up to date while also creating streamlined business processes
Presence and Context
Leverage dynamic presence information in the network
• Reduce communication
delays
• Enhance productivity
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 44
Cisco Unified Personal Communicator 8.0Highlights
Based on Cisco Unified CSF technology
• Rich and Full integration with Cisco UC
• Integrated voice, video, web collaboration, & visual VM
• Click 2 Call functionality from MS office (including SharePoint)
Jabber XMPP based technology
• Enhanced Presence & Enterprise IM
• Point to Point, Group Chat, Persistent Chat
• Offline IM capabilities
• Client / Server Side logging & compliance
Business to business Presence & IM federation
Standards-based wideband audio & high-definition video
Enhanced user experience - ―New Unified‖ UI design
Supports Windows XP, Vista, Windows 7
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 45
WebEx Connect Client
Presence
Instant Messaging
Voice
Shared Workspaces
Video
UC Capabilities
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 46
Cisco UC Integrations™ for WebEx Connectand Microsoft Office Communicator
Rich Cisco UC Collaboration Experiences Across a Range of Desktop Clients
Unified Client
Services Framework
Audio Call Ctl Presence
Available
Now
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 47
Cisco Enterprise Video
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 48
The Importance of Visual InteractionA Person Remembers…
30%
of What
They See
70%
of What
They See
and Hear
Importance of Visual Traffic
30% of brain’s cortex devoted to vision, 8% for touch and 3% for hearing
More than 60% of communication is non-verbal
20%
of What
They Hear
Sources: Human Productivity Lab 2006
Pearn Kandola:The Psychology of Effective Business Communications in Geographically Dispersed Teams 2006
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 49
Cisco Business Video Systems
Unified Communications
Video calling, Unified MeetingPlace and interoperability
Desktop Video Streaming
Video broadcast to desktop PCs
Digital Signage + Enterprise TV
Networked video signage
VideoSurveillance
IP-based video surveillance
TelePresence
Life-like, in-person video collaboration
medianet
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 50
Cisco TelePresenceA Complete Solution
48 segments in one call
Scheduling via Outlook & Notes
VC Interoperability
Network
Intercompany
Network planning
Secure and reliable
Room and Environment
Room readiness and planning
Sophisticated design
Fast and easy install
Implementation
Installation & Operation
Managed/Hosted Services
Financing
Multipoint and Scheduling
CTS 500Personal Use
CTS 3000Business Meeting
CTS 1100Small Groups
CTS 3200Large Groups
CTS 1300 SeriesGroups/Teams
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 51
Rich Media Conferencing
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 52
Capabilities – Richness of User Experience
Fully Integrated Voice, Web and Video Conferencing
KeyBenefits
• Speed projects and make decisions faster with virtual meetings
• Increase sales, support, meeting, and training effectiveness • Recognize conferencing savings (lower transport and travel expenses) and significantly improve ROI
Make Remote Meetings as Natural as Face-to-face Interactions:
Meeting Place
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 53
Enables organizations to collaborate…
Cisco WebEx® Meeting Center
Benefits everyone…
Easy to use Saves money Increases productivity New opportunities
Across
boundaries
Across time
Across
geographies
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 54
Unified MeetingPlace
With Cisco WebEx®
On-premises Audio for Cisco WebEx
Meeting Center
Simple Savings FlexibleDeployment Options
•Integrated setup and attend
•Single sign-on across solutions
•Integrated in-session experience
•Leverage internal VoIP architecture
•Reduce voice conferencing tolland services fees
•Option #1:Unified MeetingPlace setup & attend
•Option #2:Cisco WebEx®
setup & attend
Combine on-premises voice for cost savings with on-demand Web for global reach and deployment ease
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 55
Cisco Unified Messaging
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 56
Cisco Messaging
Anytime, anywhere collaboration
Industry-leading features for maximum productivity gains
Key component of Cisco Unified Communications
Flexible platform
Migration options offer investment protection
Flexible deployment options
Cost savings
Secure and reliable
Secure messaging
Proven and reliable solution
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 57
KeyBenefits
Investment protection
Productivity enhancing features and personalization options
Simplified message management
Voicemail, Unified Messaging and Integrated Messaging Options
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 58
Access Voice Messages From YourEmail Client
Benefits
As simple as clicking on a message
Play and delete voice messages
Computer-centric users see messages sooner, reply faster
Option 1: Unified Messaging
Use protocols of your email server to deliver messages to client
Single store access for email and voicemail
Option 2: Integrated Messaging
Standards-based IMAP for client access
No impact to email server infrastructure
Supports variety of clients including Outlook and Notes
―Cisco Unity Unified Messaging gives us the ability to save and archive voice messages
as files in our Outlook mailbox, which is a real benefit. It lets us document our business
more effectively, because we can use these message files to verify agreements and assign
project ownership and responsibility.‖
Jeremiah Steen, Facilities Manager
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 59
Respond Faster: Voicemail, Unified Messaging, and Integrated Messaging Options
KeyBenefits
Investment protection
Productivity enhancing features and personalization options
Simplified message management
―Hi this is John with
Accelerant. I wanted to
check and see if I
could get a quote…‖
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 60
Cisco Contact Center Solutions
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 61
Faster Service and More Satisfying Customer Experience
Cisco Unified Customer Voice
Portal 7.0
Cisco Unified Expert Advisor
Cisco Unified Contact Center Enterprise and
Hosted 7.5
Cisco Unified Contact Center Express 7.0
Cisco Unified Intelligence Suite 7.5
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 62
Cisco Mobility Solutions
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 63
Directory
Bldg 2
Bldg 1
Data
Center
DHCP Server
Call Mgr
Web Server
Educators & Staff that work at
multiple sites can now stay in contact
and be more productive
Extension Mobility—How It Works
Directory based phone log-in via IP Phone XML Display
Authenticates to directory and updates Call Manager
User’s extension and applications are pushed to the phone where login occurred
User receives all personal settings
Automatic user logout
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 64
Mobile Connect - Cisco Unified Mobility Features
Single Number Reach
Simultaneous or delayed ringing to multiple user-
defined alternate numbers
Single Business Voicemail
Consolidated single business voicemail across
alternate numbers
Desk & Cell Pick-Up
Seamless transition of ongoing calls extended to mobile phones from mobile phone to desk phone and vice versa
Mobile Voice Access
Placement of national and international calls
from Cisco Unified Communications Manager
through a mobile phone while away from your
desk
Extension Mobility
Employees can Work from any phone at
any location
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 65
Cisco VPN Client
Endpoint support
7942G, 7945G, 7962G, 7965G, and 7975G SCCP Devices Only
Deployment mode
IP Phone Remote Access
Services secured
Voice
Data (XML Phone Services)
Licenses VPN Concentrator License
IP Phone DLUs
VPN Concentrators
Cisco ASA 5500 Series
Cisco ISR with IOS SSL VPN
Encryption Technology
Secure Socket Layer (SSL)
Deployment Considerations
No additional hardware needed at remote location other than IP Phone
Concurrently running IP Phone Services Reduced When Enabled
Cisco VPN Client for IP Phones
CUCM,
CUCME,
UC500
Internet
Small Business,
Branch Office,
Enterprise Network
Home,
Hotel Room,
Anywhere
VPN
Concentrator
Adds another option for customers attempting to solve the remote teleworker problem, complementing Cisco’s remote telecommuting offerings, the Enterprise Class Teleworker (ECT) and ASA Phone Proxy solutions, by providing customers with an alternative solution
Easy to Deploy – All settings configured via CUCM administration
Easy to Use – After configuring the phone within the Enterprise, user takes it home and plugs in into their broadband router for instant connectivity. No difficult menus to traverse.
Easy to Manage – Phone can receive firmware updates and configuration changes remotely
Secure – VPN tunnel only applies to voice and IP phone services. PC connected to PC port responsible for authenticating and establishing own tunnel with VPN client software
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 66
Cisco Unified Mobile Communicator
One-click availability management
Automated profile changes through link to personal calendar
Presence status for contacts shown in directory
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 68
Cisco Mobile 8.0
Turn Your iPhone Into a Wireless IP Phone
Voice over Wireless LAN / WiFi
Voice over VPN
Call preservation when exiting application
Handoff to GSM / cellular network
Mid-call featuresAdd, Conference & Swap calls, Transfer, Hold & Resume, Park & Recover
Voice Dialing
Business Visual Voicemail
Business Directory Access
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 69
WebEx Meeting Center on iPhone
Native client for Apple iPhone
Integrated audio and web conferencing on 3G or WiFi
Attend a scheduled meeting on the iPhone
View presentations, applications and desktops with live annotations
View and chat with attendees
© 2007 Cisco Systems, Inc. All rights reserved. Cisco Confidential 70
Benefits of Unified Communications
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 71
Unified Communications Benefits
Clients, IM,
Presence
Reach workers on first try—49% save up to 20 minutes daily
Escalate IM into phone conversations or Web conferences—more than 50% reports saving up to 20 minutes daily
Source: Sage Research, 2008
Manage email, fax and voice messages efficiently—50% save up to 20 minutes daily
Unified
Messaging
Mobile UC
TelePresence
Conferencing
and
Collaboration
Contact
Center
Enhanced productivity and reachability:
Almost half save 11–30 minutes daily with single number reach/voice mail
33% save 11–20 minutes daily with Mobile UC clients
Save time—Almost half of all TelePresence users realize more than five days saved a year from travel avoidance
Reduce travel costs—78% report reduced travel expenses
Reduce travel costs—42% reduce travel by as much as 11–25%
Improve productivity—76% report increased productivity across geographies
Improve first call resolution—41% report a 6–10% increase
Reduce response rates—33% report a 11–25% reduction
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 72
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 73