Symphini Change Management Inc.
The world is changing continuouslyat a rapid pace.
Envision and create your future.We can help.
Symphini’s forte is leading and managing change.
December 11 , 2009
Evolution of Change Management
Knowledge
Value
“Standard issue” – 20th Century “Management”
Organization Change Management
“Table stakes” – Project Management
People Change Management
Holistic Approach
1921 200819641950s1930
Knowledge = value
Harvard Business School invented the Master of Business
Administration degree (MBA)
Mary Parker Follett’s work on
"pull" rather than a "push" strategy”
Systemic use of project
management
Kübler-Ross grief cycle published
“Change the Way you Lead Change”
published
Next?
2009“Best Practices in
Change Management”
sixth longitudinal study, Prosci
Research
2
Types of change
3
Strategic initiatives, large or small, that impact multiple: people, processes, systems, mindsets and behaviors, e.g.•Start-ups / Mergers / Acquisitions•Re-structuring / Role Changes•Competitive market positioning•Market share re-capture•Target market penetration campaigns•Realignment of Branding and Messaging•Innovation, Efficiency or Quality Improvements•Business Process Re-engineering• Technology Implementations, e.g. Web
2.0, ERP
Producing ResultsEarlier, deeper, sustainable traction towards ROI
4
Subject Matter Expertise
5
Functional specialtiesStrategic Marketing
– Market research and planning
– Product development
– Brand promise alignment
Business Planning
– Facilitation, business casing and prioritization
– Program design
Organization Development
– Organizational change capacity, capability and maturity build
Delivery disciplinesChange Management
– Transformational leadership support
– Program methodology and best practices
– Knowledge Management, Centres of Excellence, Thought leadership
Program Management
– Project Management Institute (PMI) Best Practices
Symphini’s holistic approach to deliveryEnd-to-end, top-to-bottom
• Strategic Analysis of the organization
• Vision, Mission and Planning / Facilitation of the strategic direction
• Planning of each strategic goal
• Business Planning • Idea Evaluation, Concept
Development and Testing• Marketing, Sales and
Operations work together to bring the best results
• Efficiency gains as a result of consist methodologies and deeper understanding of customer needs and mix across the organization
• Assess success metrics; plan vs. actual
• Incorporate learnings into institutional policies, procedures and best practices
• Anchor change within the organization
Change ManagementLeverage people, process and technology
Tactical Traction
6
Strategic Alignment
Tactical Traction
Symphini’s integrated delivery methodologyConsilience of best practices
ProjectManagement
People ChangeManagement
Process Change
TechnologyChange
7
ProgramPlanning
Implementation & Control
Post Implementation ReviewInitiation Closing
How can we help?Deliver, augment and innovate
8
• Fresh perspective, objectivity and confidentiality
• Program Leadership and Management
• Support for Leaders stretched beyond capacity
• Remediation and rescue
• Subject Matter Expertise
• Transfer of knowledge, capability build and thought leadership
1.
2.
3.
Your Priorities?
9
Next Steps
10
Thank You
Symphini Change Management Inc.
www.symphini.com
416.845.3040