Symphini Change Management Inc.

The world is changing continuouslyat a rapid pace.

Envision and create your future.We can help.

Symphini’s forte is leading and managing change.

December 11 , 2009

Evolution of Change Management

Knowledge

Value

“Standard issue” – 20th Century “Management”

Organization Change Management

“Table stakes” – Project Management

People Change Management

Holistic Approach

1921 200819641950s1930

Knowledge = value

Harvard Business School invented the Master of Business

Administration degree (MBA)

Mary Parker Follett’s work on

"pull" rather than a "push" strategy”

Systemic use of project

management

Kübler-Ross grief cycle published

“Change the Way you Lead Change”

published

Next?

2009“Best Practices in

Change Management”

sixth longitudinal study, Prosci

Research

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Types of change

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Strategic initiatives, large or small, that impact multiple: people, processes, systems, mindsets and behaviors, e.g.•Start-ups / Mergers / Acquisitions•Re-structuring / Role Changes•Competitive market positioning•Market share re-capture•Target market penetration campaigns•Realignment of Branding and Messaging•Innovation, Efficiency or Quality Improvements•Business Process Re-engineering• Technology Implementations, e.g. Web

2.0, ERP

Producing ResultsEarlier, deeper, sustainable traction towards ROI

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Subject Matter Expertise

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Functional specialtiesStrategic Marketing

– Market research and planning

– Product development

– Brand promise alignment

Business Planning

– Facilitation, business casing and prioritization

– Program design

Organization Development

– Organizational change capacity, capability and maturity build

Delivery disciplinesChange Management

– Transformational leadership support

– Program methodology and best practices

– Knowledge Management, Centres of Excellence, Thought leadership

Program Management

– Project Management Institute (PMI) Best Practices

Symphini’s holistic approach to deliveryEnd-to-end, top-to-bottom

• Strategic Analysis of the organization

• Vision, Mission and Planning / Facilitation of the strategic direction

• Planning of each strategic goal

• Business Planning • Idea Evaluation, Concept

Development and Testing• Marketing, Sales and

Operations work together to bring the best results

• Efficiency gains as a result of consist methodologies and deeper understanding of customer needs and mix across the organization

• Assess success metrics; plan vs. actual

• Incorporate learnings into institutional policies, procedures and best practices

• Anchor change within the organization

Change ManagementLeverage people, process and technology

Tactical Traction

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Strategic Alignment

Tactical Traction

Symphini’s integrated delivery methodologyConsilience of best practices

ProjectManagement

People ChangeManagement

Process Change

TechnologyChange

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ProgramPlanning

Implementation & Control

Post Implementation ReviewInitiation Closing

How can we help?Deliver, augment and innovate

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• Fresh perspective, objectivity and confidentiality

• Program Leadership and Management

• Support for Leaders stretched beyond capacity

• Remediation and rescue

• Subject Matter Expertise

• Transfer of knowledge, capability build and thought leadership

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Your Priorities?

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Next Steps

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Thank You

Symphini Change Management Inc.

www.symphini.com

416.845.3040