Core Belief:Collaboration.
T-Systems International GmbH May 2010 2
Collaboration.Key drivers.
“Coming together is a beginning, keeping together is progress, working together is success.”– Henry Ford
Faster time-to-market
Greater product customization
Global team work
New forms of co-operation with customers, partners and suppliers
Direct communication with consumers via Web 2.0
Consumerization of IT (digital natives)
Digital knowledge exchange
Always online: anywhere, anytime
What does that mean for the
organization?
Team collaboration
Cross company
collaboration
Mass collaboration
T-Systems International GmbH May 2010 3
Collaboration.From Trend to Solution.
Managed Workplace Services (MWS)
Roll based and highly standardized workplace solutionsService - / Office - / Traveller WorkplaceCore services plus extensions
Unified Collaboration & Messaging (UC&M)
Interactive Web Media & Business Portal Services
IT infrastructures for enterprise content management (allocation, collaborative editing, exchange, retrieval)MS SharePoint, MS OCS, FileNet, ImageMaster,
MS Exchange, Lotus Notes/Domino etc.
T-Systems Multimedia Solutions offers Web 2.0 technologies, solutions and business models to improve internet based business processes and explore new opportunities.
Our solutions for team collaboration, inter-enterprise collaboration und mass collaborationProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice
AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 4
Cost savings and growth
Managed Workplace Services.An enabler of cost savings and growth.
Rapid integration in the event of mergers and acquisitions: Predefined user roles available for vast majority of
business functions in M&A targets Greater speed and flexibility due to automated processes Desktop environments available at short notice Focus on core business
Rapid integration in the event of mergers and acquisitions: Predefined user roles available for vast majority of
business functions in M&A targets Greater speed and flexibility due to automated processes Desktop environments available at short notice Focus on core business
Growth
Services tailored to roles within the organization : Visibility across all systems Industrialization und standardization Financing model: price per seat per month – OPEX not
CAPEX Affordable access to innovative technology
Services tailored to roles within the organization : Visibility across all systems Industrialization und standardization Financing model: price per seat per month – OPEX not
CAPEX Affordable access to innovative technology
Cost savingsProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice
AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 5
Innovation
Managed Workplace Services.An enabler of innovation.
Desktop environment delivered from the cloud
Greater employee motivation, as they can use their preferred devices
Support for current trends in compliance and security readiness
Clearly-defined user roles Increased efficiency resulting
from higher productivity, when personal and business activities overlap
Participation in innovations from leading vendors
T-Systems International GmbH May 2010 6
Cost savings and growth
Unified Collaboration & Messaging.An enabler of cost savings and growth.
Increased employee efficiency: Easier communication with staff, who have access to
latest data Streamlined exchange of information and knowledge Greater flexibility provided by mobile working
Shorter project times: faster time-to-market
Increased employee efficiency: Easier communication with staff, who have access to
latest data Streamlined exchange of information and knowledge Greater flexibility provided by mobile working
Shorter project times: faster time-to-market
Growth
Savings on travel time and costs with video and web conferencing
Version management for projects avoids additional costs caused by production errors and product recalls
Scalable and flexible software as a service: no spending on hardware, licenses or administrative effort
Savings on travel time and costs with video and web conferencing
Version management for projects avoids additional costs caused by production errors and product recalls
Scalable and flexible software as a service: no spending on hardware, licenses or administrative effort
Cost savingsProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice
AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 7
Innovation
Unified Collaboration & Messaging.An enabler of innovation.
An enabler of innovative customer serviceExample: financial services industry Increased sales, including cross-
sellingBetter relationships with
customers und greater customer satisfaction Online consultation at branches:
Specialists available company-wide Provide specialist advice at
“consultation booths”Consultation at home via video or
online chat service
T-Systems International GmbH May 2010 8
Efficiency and growth
Interactive Web Media & Business Portal Services.An enabler of efficiency and growth.
Identifying customers’ “digital” profiles enables more targeted communication
Expansion of the business model in terms of: Products and services Customer benefits (value proposition) Sales opportunities Value creation processes
Identifying customers’ “digital” profiles enables more targeted communication
Expansion of the business model in terms of: Products and services Customer benefits (value proposition) Sales opportunities Value creation processes
Growth
Optimization of business processes through: Self-organizing teams, with better internal communication
and transparency Improved knowledge management Higher collaboration rate (up to 20 percent)
Optimization of business processes through: Self-organizing teams, with better internal communication
and transparency Improved knowledge management Higher collaboration rate (up to 20 percent)
EfficiencyProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice
AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 9
Innovation
Interactive Web Media & Business Portal Services. An enabler of innovation.
Blurring of enterprise boundaries: integration of external parties in the value creation process
Leveraging of network effects between co-workers, customers, partners and markets
External innovations, for example by open innovation or crowd-sourcing
T-Systems International GmbH May 2010 10
Vision
Interactive Web Media & Business Portal Services. Our vision.
Online structuring of data Adding of machine-readable
semantic labels to existing information
Computers can then identify interrelationships between data
The computer knows: Robbie Williams is a star, but not a celestial body
Advantages: Ability to recognize new
relationships and links More targeted, efficient search More user-friendly
T-Systems International GmbH May 2010 11
An enabler of innovation in manufacturing and sport. References.
Communications platform for one of the largest fan clubs in Germany (55,000 members)
Helps build long-term customer relationships, through targeted communications
First Web 2.0 community for a Bundesliga soccer club Interaction with users via an intuitive interface Integrated video streaming
Communications platform for one of the largest fan clubs in Germany (55,000 members)
Helps build long-term customer relationships, through targeted communications
First Web 2.0 community for a Bundesliga soccer club Interaction with users via an intuitive interface Integrated video streaming
Schalke 04 Fan Club
References
Development, manufacture and sales of engines Field service and life cycle management for around
10,000 PCs worldwide User help desk as well as second- and third-level support Consistent end-to-end SLAs Admin Court model for employees Incl. server operations, MPLS networks, SAP operations
Development, manufacture and sales of engines Field service and life cycle management for around
10,000 PCs worldwide User help desk as well as second- and third-level support Consistent end-to-end SLAs Admin Court model for employees Incl. server operations, MPLS networks, SAP operations
MTU Aero EnginesProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 12
An enabler of innovation in healthcare and the automotive industry. References.
3,000 employees at seven production sites Highly secure virtual collaboration room for product
developers in the USA, Asia and Europe
3,000 employees at seven production sites Highly secure virtual collaboration room for product
developers in the USA, Asia and Europe
Veritas
References
Asklepios is one of the world's leading hospital chains, with 36,000 employees
Patients can consult a physician online from the comfort of their own home
It is easy to obtain a second opinion from a specialist
Asklepios is one of the world's leading hospital chains, with 36,000 employees
Patients can consult a physician online from the comfort of their own home
It is easy to obtain a second opinion from a specialist
AsklepiosProducts &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms
T-Systems International GmbH May 2010 13
An enabler of the public sector. References.
Low population spread across relatively large area; 680 employees
Planning, implementation and operation of the complete ICT infrastructure: complete hardware and software maintenance, Managed Desktop Services including user help desk, integrated voice and data network
E-government: portal www.kreis-lwl.de
Low population spread across relatively large area; 680 employees
Planning, implementation and operation of the complete ICT infrastructure: complete hardware and software maintenance, Managed Desktop Services including user help desk, integrated voice and data network
E-government: portal www.kreis-lwl.de
Ludwigslust local government
References
Largest region in Spain, with a variety of government agencies employing more than 20,000 people
Implementation of standardized directory and e-mail system
Implementation of unified communication system Central administration of mobile devices Complete integration of the existing PBX systems
Largest region in Spain, with a variety of government agencies employing more than 20,000 people
Implementation of standardized directory and e-mail system
Implementation of unified communication system Central administration of mobile devices Complete integration of the existing PBX systems
Castile and Leon regional government Products &Services
E-Government AdvancedPOS
ClaimsInsurance
UnbundlingClinicalServicesHealth
Road Charging & Telematics
Product Life CycleManagement
Supply ChainManagement
Network &Processes
Homeland Security & Defense
Aviation &Logistics
Retail CoreSystems
Finance CoreSystems
SmartMetering
HealthInsuranceServices
Sales &After Sales
CustomerCentric Solutions
TelematicServicesfor Health
EmbeddedSystems
Billing
Process & TechnologyEfficiency Consulting
EnterpriseContentManagement
BusinessIntelligence & CRM
Interactive Web Media & Bus.Portal services
TestingServices
ApplicationManagement& Modernization
EnterpriseResourcePlanning
Service DeskServices
Standard ApplicationOperations
ManagedWorkplaceServices
MobileWorkplaceServices
ApplicationOperations forSAP® Solutions
UnifiedCollaboration &Messaging
Customer-SpecificApplicationOperations
Archiving & Data Availability
Data Center InfrastructureServices
Hosting ServicesIndustrializedPlatforms (X86)
IT SecurityServices
Hosting ServicesMidrangePlatforms
ManagedDocumentServices
Corporate Voice
AdvancedNetworkServices
Ethernet VPNCorporateVideo
IP-VPN ManagedInhouse
MobileVoice
NetworkSecurityServices
Installation & MaintenanceServices
DirectNetworkLinks
InternetAccess &Bundles
InhouseInfrastructure
StandardVoice
Hosting ServicesMainframe Platforms