Recognizing Employers With The Best Candidate Experience
The Candidate Experience Awards:
100,000 - 68,000 – 40,000 – 18,000 – 300 – 50 – 6
The Driving Force
When it Begins
You may measure the impact directly:
- Your revenue.- Your access to quality candidates.- Your compensation strategy.- Your hire conversion rate.- Your new hire time to perform.- Your retention.- Your company’s performance.
The Candidate Experience WILL affect them all indirectly.
ROI
If the candidate experience is important…
….ask them
The State of Affairs
Source: CareerXroads survey, 2010
59.3%…CONDUCT FOCUS GROUPS of NEW HIRES.
69%…SURVEY FINALISTS.
ONLY 5%…HAVE EVER SURVEYED A SAMPLE OF ALL CANDIDATES
52.7% (RECRUITERS) HAVE APPLIED TO THEIR
OWN JOBS
ONLY 7%…HAVE EVER ATTEMPTED TOMYSTERYSHOP
The State of Affairs
2003 - Vinnie BoombotzCredit and Collections Supervisor
2004 - Gold E. LocksMarketing Assistant
2005 - Josh RandallRecruiting Team Leader
2006 – Ted E. BaerAdministrative Assistant
2007 – Morris (M.R.) GoodbarMBA Graduate
2008 – James (Jim) Knee CricketSales
2009 – William B. BagginsAccounting
2010 – Jack CoostowEnvironmental Technician
2011 – Chris KringleSecurity Systems Programmer
Mystery Shopping
…Get FeedBack
...Give Evidence Candidates Are Welcome.…Align Communication To Candidate Preferences…Make Recruiters Accessible…Answer ‘Why’…Provide Relevant Content…Demonstrate Respect.
Specifically:- Acknowledge Interest- Promise Closure- Provide Next Steps- Guarantee Privacy & Data Protection- Communicate Closure- Deliver on Status, Feedback and Guidance
Mystery Shopping
84% Acknowledged Chris when he Applied
32% Informed Chris when he was NOT selected
Mystery Shopping
Apr 5 Hi Chris,
Thank you so much for giving us the opportunity to consider you for our Information Security Engineer position at Zappos.com, Inc. or its affiliates.
I wish I had better news for you, but after reviewing your background and experience against the position requirements, we just felt that there wasn't a strong enough match.
I really appreciate the time you took to apply and know how time consuming and stressful a job search can be.
Please know that we will definitely keep your information on file for future potential matches and wish you the best in the meantime.
Respectfully, Tonya ShtarkmanThe Zappos Family Recruiting Team
Mystery Shopping
Candidate Experience Awards 2011
- 100’s- 58’s- 33’s- 5- 12,000- 23
The Candidate Experience Awards:
Under 50024%
500-2,5007%
2,500-10,00033%
10,000-25,00011%
25,000-100,00020%
100,000+4%
What is your organization's total North American employee population?
Company Profile Survey Results
Under 1034%
10-2525%
25-5011%
50-1009%
100-2009%
Over 20011%
How many people are [directly] involved in North American recruiting?
Less than 10019% 100-200
6%
200-50017%
500-100021%
1000-250013%
2500-500011%
5000-10,0007%
10,000-25,0004%
25,000-75,0002%
What were your total North American new hire numbers in 2010?
The Candidate Experience Awards:
11-2512%
26-10050%
101-25029%
> 2509%
How many Candidates Apply?
< 90%10%
75-90%24%
50-75%34%
25-50%22%
10-25%10%
How many Candidates are not Qualified?
Company Survey Question: How many Candidates apply and how many are NOT qualified?
The Candidate Experience Awards:
Company Survey Question: What communication takes place between your company/recruiter and candidates who submitted UNQUALIFIED applications.
10%
24%
31%
10%
26%
Nothing, the original response when the application was submitted clearly stated that we will only get back to candidates 'we are interested in'.
Recruiters are not required to respond but some do based on their judgement that the applicants might qualify in the future or be qualified for other jobs, etc.
Recruiters are required to respond with a standard 'thank you but...' using scripts that suggest the position has been filled or that more qualified candidates are being con-sidered.
Recruiters are required to respond to all unqualified candidates with some feed-back.
Other (please specify)
Other
The Candidate Experience Awards:
Candidate Survey Question: Which of the following statements most closely represents your experience?
I received an email from a
"do not reply" address notify-
ing me I was not being con-
sidered.
I received a phone call from a re-
cruiter notify-ing i was not being consid-
ered..
I was provided a link where I could check the status of my applica-
tion.
I received an email from a
recruiter noti-fying me I was no longer be-
ing considered.
None of the above.
Other (please specify)
0.0%5.0%
10.0%15.0%20.0%25.0%30.0%35.0%40.0%45.0%50.0%
The Candidate Experience Awards: