Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Timeless Principles
Bob Murphy, JD, R,N.
Speaker, Studer Group
Pensacola, FL
Slide 2
Slide 3
Slide 4
Slide 5
Slide 6
Slide 7
Slide 8
Slide 9
Slide 10
Slide 11
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Slide 13
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Know What Your
Team Really Wants
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Appreciation of work done 1
Feeling “in” on things 2
Help on personal problems 3
Job security 4
Good wages 5
Interesting work 6
Promotional opportunities 7
Mgt. loyalty to team members 8
Good working conditions 9
Tactful discipline 10
Staff
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Appreciation of work done 8
Feeling “in” on things 10
Help on personal problems 9
Job security 2
Good wages 1
Interesting work 5
Promotional opportunities 3
Mgt. loyalty to team members 6
Good working conditions 4
Tactful discipline 7
Management
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Appreciation of work done 1 8
Feeling “in” on things 2 10
Help on personal problems 3 9
Job security 4 2
Good wages 5 1
Interesting work 6 5
Promotional opportunities 7 3
Mgt. loyalty to team members 8 6
Good working conditions 9 4
Tactful discipline 10 7
Staff Mgt
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
18
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Two Dimensions of Leadership
•Consideration
•Structure
19
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Consideration• CARED, CONCERNED• COMMUNICATOR—2 WAY• CONNECTED• CLOSE TO THE PEOPLE• NEVER ASKED YOU TO DO ANYTHING HE/SHE..• WARMTH, RAPPORT• RELATIONSHIP• AGAPE LOVE• SUPPORT DURING CRISIS• STRAIGHT ARROW• “FOR REAL” HUMAN BEING
20
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Structure
• HIGH EXPECTATIONS• HIGH STANDARDS• DEMANDING• CHALLENGING• SET GOALS• SET DEADLINES• TASK-MASTER• TOUGH (LOVE) AT TIMES• NO NONSENSE• PUSH—”YOU CAN DO IT”• “KICK BUTT” IF NEEDED
21
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Which One Is Better?
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
23
• CARED, CONCERNED• COMMUNICATOR—2 WAY• CONNECTED• CLOSE TO THE PEOPLE• NEVER ASKED YOU TO DO
ANYTHING HE/SHE..• WARMTH, RAPPORT• RELATIONSHIP• AGAPE LOVE• SUPPORT DURING CRISIS• STRAIGHT ARROW• “FOR REAL” HUMAN BEING
• HIGH EXPECTATIONS• HIGH STANDARDS• DEMANDING• CHALLENGING• SET GOALS• SET DEADLINES• TASK-MASTER• TOUGH (LOVE) AT TIMES• NO NONSENSE• PUSH—”YOU CAN DO IT”• “KICK BUTT” IF NEEDED
Consideration Structure
Slide 24
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Great Leaders
• Explain the goal and get out of the way
• Less training, quick reinforcement
• Out working with the people
• Talking with, not to people
• Upwards criticism of policy when appropriate
• Free discussion: Employee centered
• Meetings are not “announcement” meetings
• Be with staff, not over or higher than
25
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
Biggest Motivator
• Sense of accomplishing something
• Being appreciated for work done
26
Copyright © 2015 Studer Group. Please do not quote or disseminate without Studer Group authorization
27
Slide 28
Slide 29
Slide 30
Slide 31
Slide 32
Thank You!
Bob Murphy, JD, R.N.
Speaker
850-393-4481
Insert Your
Photo Here