Training & DevelopmentEvaluating Effectiveness of
Training
M R Jhalawad
Evaluating Effectiveness of Training 2
INTRODUCTION
Organizations invest time, money & resources in learning programs
They expect some tangible benefits
Purpose is to evaluate effectiveness ofinvestment
In T & D process evaluation is a difficult task
If not done training will loose its credibility.It is therefore A MUST
Evaluating Effectiveness of Training 3
Training Course Training ProgramTraining System
Evaluating Effectiveness of Training 4
Hamblen def ines evaluat ion as :
“Any attempt to obtain information [feedback] on
effects of a training program & to assess the
value of training in light of that
information.
Definition of Evaluation
Evaluating Effectiveness of Training 5
Why Evaluation
To justify expenditure on future programs
To compare effectiveness of different approaches
To provide feedback to trainers about performance & methods
Enable improvements to be made
Indicates to what extent objectives met
Can be motivational for learners
Evaluating Effectiveness of Training 6
Process – Evaluation of EffectivenessThis exercise has four main elements:
Participants response enable to know
effectiveness of planning & implementing
Demonstrates what the training has indeed
achieved:Attitude, skill, knowledge
Training should contribute to business / organization
development
Show how training support organization’s strategy,
demonstrate financial pay-off
Response On-The- Job-Action
Business Focused Results Tracking Training Impact
ResponseHighlights effectiveness of planning &
implementing
• Participants response enable to know:
Program design & learning material:
Appropriate, Interesting, Usable
Facilitator’s knowledge helpful, motivating
Ability to apply new skills & knowledge on-
the-job
Evaluating Effectiveness of Training 7
On-The-Job-Action
Demonstrates what training has achieved
• Action taken to apply new:
Attitude, Skill, Knowledge
• How frequently & consistently learned skills are
applied
• Projecting results of action takenEvaluating Effectiveness of Training 8
Business Focused ResultsTraining should contribute to business /
organization development
• What business focused results are being actually
achieved
•Training efforts integrated with organizational
goals
• Illustrate training values for continuous process
improvementsEvaluating Effectiveness of Training 9
Tracking Training
It is required to:
• Show how training supports organization’s
strategic direction
• Demonstrate that training does indeed have a
financial payoff
• Set a positive stage for training efforts
Evaluating Effectiveness of Training 10
Evaluating Effectiveness of Training 11
Approaches to Evaluation
May be one or combination of the following:
Pre Tests / Pro Tests
Skill Demonstration
Simulation
Questionnaire
Interviews
Evaluating Effectiveness of Training 12
Checklist for Evaluation of EffectivenessTo what extent identified training needs /
objectives achieved?
To what extent learners’ objectives achieved
What specifically learners learned
Commitments made to implement learning to workplace
How successfully trainees transferred new knowledge
Support from line managers in implementingactions?
Return on Investment [ROI] for organization
Evaluating Effectiveness of Training 13
Thanks