Healthcare Facility PresentationSolution Demonstration for Healthcare
05/01/2023 Solutions for Healthcare 2
GoalsVerify
ImproveTo push for continuous improvement of patient care, infection control, and all support services, including environmental services, maintenance, engineering, food service, security, guest services, and accreditation readiness.
To ensure compliance of established standards and operational performance requirements through independent inspection, quality data collection, and real time reporting.
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Agenda• Introduction & Company Overview• The Problem
• The Solution
• The Benefits
• Summary
• ATP Testing
Solutions for Healthcare
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Company Background
Solutions for Healthcare
Recognized as a leading third party auditor and
mystery shopper firm for hospitals, hotels, and
restaurants in Dallas/Ft. Worth.
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Key Statistics
Solutions for Healthcare
• Established in 1986
• Contracted with Children’s Medical Center Dallas since 1994Conducted housekeeping vendor performance review (1994-1996)
Developed Facilities Services quality inspection program to track hospital
cleanliness (1994 to present)
Conducted Food Service vendor performance reviews (1998-2002)
Developed performance-based wage increase program for staff through inspection
processes (2002 to present)
Developed paint staff / maintenance assessment program (2008 to present)
Conducted hospital-wide staff surveys for Security Dept. performance review
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Key Statistics cont’d
Solutions for Healthcare
• Contracted to perform mystery shopper audits for Children’s Medical
Center and most respected names in hospitality, including Rosewood
Hotels, Omni Hotels, Fairmont Hotel, Adolphus Hotel, Renaissance
Hotels, Intercontinental, Hilton, Hyatt, Marriott, Cafe Pacific
Restaurant, Patrizio Restaurants, Sonny Bryan’s BBQ, and many
more.
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Key Industries
Solutions for Healthcare
• Healthcare
• Hospitality
• Food Service
• Facility Maintenance
• Housekeeping / Janitorial
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Agenda
Solutions for Healthcare
• Introduction & Company Overview
• The Problem• The Solution
• The Benefits
• Summary
• ATP Testing
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The Problem
Solutions for Healthcare
Vendor / in-house staff not meeting expectations
Low patient satisfaction scores
Lack of accountability / compliance to standards Increase in hospital acquired infections / sanitation
complaints
Manual process of quality auditing (paper, Excel)
Lack standardization, lack consistency
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The Problem cont’d
Solutions for Healthcare
Management / administration time constraints
Inefficient, disparate communication: e-mails/phone calls/printouts
Difficult to track issues, monitor quality, follow up corrective actions
Difficult to track performance and use for operational improvement
Lack of document control & distribution
High costs
High risk
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Agenda
Solutions for Healthcare
• Introduction & Company Overview
• The Problem
• The Solution• The Benefits
• Summary
• ATP Testing
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The Solution – 1) The Independent Inspection Alternative
Solutions for Healthcare
Accurate, impartial means to a cleaner, safer facility
Identify sub-par performance and areas that require attention
Attain higher patient satisfaction scores
Save money & eliminate waste
Develop action strategies for improvement
Track progress and performance trends
Enhance accountability among supervisors and staff
Boost staff morale and create a better work environment
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The Solution – 2) Web-based Software Application
Solutions for Healthcare
Performance Analysis & Improvement
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The Solution – 3) Effective Communication
Solutions for Healthcare
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Agenda
Solutions for Healthcare
• Introduction & Company Overview
• The Problem
• The Solution
• The Benefits• Summary
• ATP Testing
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The Benefits
Solutions for Healthcare
1) Delivers Continuous Quality ImprovementIncreases accountability and sense of ownership among staff
Increases patient satisfaction scores
Removes administrative burden
Streamlines processes & communication
Sharing of best practices
Continual performance monitoring & optimization
Automatic workflow notifications & reminders for correction
Reduction in duplication & manual processes
Tracks and promotes competence
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The Benefits cont’d
Solutions for Healthcare
2) Reduces risk, claims, & costly non-compliances
3) Improves the quality of process outputs by identifying and
removing the causes of deficiencies and standardizing
processes e.g.,Joint Commission Standards Accreditation
Environmental Cleanliness & Maintenance
Infection Control
Patient Safety
Food Safety
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Improvement Dashboard – Analyze & Improve
Solutions for Healthcare
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Action Dashboard – Streamline Process
Solutions for Healthcare
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Non-compliance / Deficiency Heat Map
Solutions for Healthcare
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Central Planning: Remove Admin Burden
Solutions for Healthcare
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Reminders & Escalation - Automate Workflow
Solutions for Healthcare
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Performance: Measure against established benchmarks & standards
Solutions for Healthcare
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Top 10 Risk Report: Continual Monitoring & Optimization
Solutions for Healthcare
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Detailed Reports
Solutions for Healthcare
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A Picture Paints a Thousand Words
Solutions for Healthcare
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Analysis & Audit Trail: (Time/Date/User Stamps)
Solutions for Healthcare
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Improve Operational Performance
Solutions for Healthcare
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Custom Reports Design your own reports: Charts/Tables/Drilldowns Can be auto distributed by e-mail
Solutions for Healthcare
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Agenda
Solutions for Healthcare
• Introduction & Company Overview
• The Problem
• The Solution
• The Benefits
• Summary• ATP Testing
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Comprehensive Quality Management Tool
Promotes Communication & Correction
Lessens Administrative Burden
Streamlines Processes
Enhances comprehension & competence
Continual Performance Monitoring & Optimization
Automatic Workflow Notifications & Reminders
Reduction in duplication & manual processes
Improvement Document Control & Distribution
Results = Continuous Quality Improvement!
Summary
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Agenda
Solutions for Healthcare
• Introduction & Company Overview
• The Problem
• The Solution
• The Benefits
• Summary
• ATP Testing
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Intro to ATP Testing (You can’t believe your eyes!)
Solutions for Healthcare
Rapid hygiene monitoring of critical care surfaces: Provides numerical reading that shows how clean a surface isCleanliness no longer solely reliant on visual inspection alone15 seconds - can determine how effectively a surface has been sanitizedHelps to ensure that surfaces are as clean and germ free as possibleHelps to decrease hospital acquired infections
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Patient Bed & Bath HOTSPOTS
Solutions for Healthcare
Light switches Phone receivers Tray tables Toilet seats Toilet handles Lavatory surfaces Bed rails Care giver handsDevice detects levels of Adenosine Triphosphate (ATP), a biochemical found in all living organisms and biological residues. If ATP is detected on a cleaned surface, it means the cleaning was not effective and the surface is a potential hazard.
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Sample ATP Test Results
Solutions for Healthcare
Patient Bathroom – Light Switch (242)
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Sample ATP Test Results
Solutions for Healthcare
Patient Bedroom – TV Remote (3499)