A multiple and complex needs programme

Programme Aims

…systems change, evidencing the

need for change

…improving the

coordination of support

…increasing participation,

empowering people

…transforming individual lives,

better outcomes

Offending

Mental health, emotional well-being

issues

Accommodation problems

Problem alcohol or drug use

Big Lottery Fulfilling Lives Fund to change the

way services are delivered for people with

Multiple and Complex needs

Successful partnership bid for City of

Manchester - £10million over 8 years

Identifying people with 3 or more needs

Creating a different approach to providing

support

Testing out innovative approaches

Campaigning to bring about systems change

Offending

Mental Health

Homelessness

Substance misuse

UnemploymentPhysical health

People often viewed in terms of their needs,

risk or cost rather than their potential

4

Chaotic lives

…but can be hard to

navigate5

Services

…are plentiful…

Person

with

complex

needs

…programme leadership

…GROW campus

…emotional wellbeing support

…engagement team & peer mentors

Innovative delivery model

…accommodation support

…Psychologically informed environment

…Innovation, room to try doing things different!!

…Co-production - ‘no decision about me without me’

…Identifying gaps, inclusion - ‘widening the front door’

What’s different?

…Action research, participatory, learning together as we go

What is co-production

Co-production means delivering services in

an equal and reciprocal relationship

between professional, people using

services, their families, their neighbours.

Where activities are co-produced in this

way, both services and neighbourhoods

become more effective agents of change.

What is co-production

Co-production in ICM means individuals

who have experienced the reality of living

with multiple and complex needs and who

have accessed support around those

issues, have an equal role in the design,

development and delivery of the service

paul_pandolfo@shelter.org.uk

What are the challenges when supporting people with multiple needs?

What would improve outcomes?