Post on 15-Jul-2019
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Are you ready for the future of work?
The nature of work is radically changing, driven by:
Business leaders must take ac;on to prepare their organiza;on and adapt to this shi>ing environment.
• Technological advancements • Shi3ing demographic pa6erns • Transi7on to knowledge-‐based economies • Increasing pressure for innova7on
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55,,440000 People; 22,,770000 execu1ves and 22,,770000 employees conducted by Oxford Economics
Oxford Economics, The 2020 Workforce, 2014
Global 27-country twin surveys
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To understand the challenge of complexity and leadership’s role, SAP and Knowledge@Wharton polled 692 leaders and team members worldwide about their views on business simplifica;on today —
and in the future.
Simplfying the Future of Work Survey
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Forces Shaping the Future of Work
Globaliza7on
Demographics
BY 2020: global access to markets and talent will reshape business
BY 2020: five genera7ons will be working side-‐by-‐side in organiza7ons
BY 2020: social media will connect employees, customers, and partners for immediate communica7on
Social Web
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Technological change
The expanding reach of compu;ng, mobile, cloud, and connected technologies is rapidly changing the way we live and work.
Average ;me Americans spend daily on social media1
40 minutes
Projected number of smartphones used worldwide in 20143
1.75 billion
Number of ac;ve Facebook users2
1.39 billion
Number of worldwide mobile devices that are smart devices4
54% in 2018
88% in 2013
96% in 2018 Mobile data traffic origina;ng from smart devices5
1. “The Average American Spends 40 Minutes a Day on Facebook,” NBC News, July 24, 2014. 2. Facebook Newsroom, December 31, 2014. 3. “Worldwide Mobile Phone Users: H1 2014 Forecast and Compara;ve Es;mates,” eMarketer, January 2014. 4. “Cisco VNI Global Mobile Data Forecast Update (2013 – 2018),” Cisco, February 5, 2014. 5. Ibid.
21% in 2013
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Accelerating globalization
6. Linda Yueh, “The Rise of the Global Middle Class,” BBC News, June 18, 2013. 7. Pedro Olinto, et. al., “The State of the Poor: Where Are The Poor, Where Is Extreme Poverty Harder to End, and What Is the Current Profile of the World’s Poor?,” The World Bank, October 2013.
Size of Asia’s middle class by 2020, triple that of 20096
1.7billion
in 19907
43.1% 20.6% Global rate of extreme
poverty in 2013 down from
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Shifting demographics
8. “Gen Y Women in the Workplace,” BPW Founda;on. 9. Christopher J. Dwyer, “The Future of Con;ngent Workforce Management Webinar Recap,” DCR Workforce Blog, January 5, 2015. 10. Linda Yueh, “The Rise of the Global Middle Class,” BBC News, June 18, 2013.
Millennials will comprise
75% of the global workforce by 20258
of the world’s workforce will be con;ngent workers by the end of 20179
45% Nearly
people are entering the middle class for the first ;me.10
5 billion Approximately
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Focus on employee engagement
11. “State of the American Workplace,” Gallup. 2013.
Yet, only
13% of employees
worldwide are ac;vely
Keeping your workforce engaged is cri7cal for business growth and success.
9
engaged in work11
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4400%% execu;ves worry that their organiza7ons will not keep pace with technology change and lose their compe;;ve edge.
McKinsey study, 2013
”
“
10.2% or US$237 billion* of profits is lost by top 200 global companies due to hidden costs of complexity.
*Global Simplicity Index, 2013
So What?
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Workforce Shift
By 2020, up to 50% of the workforce will be Millennials
77 million Boomers are exiting the workforce What is
your plan?
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The 2020 Workplace
The 2020 Workplace: How Innova;ve Companies Anract, Develop, and Keep Tomorrow’s Employees Today
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Globalization Changes the World
Financial Times Loca7on of Global 500 Headquarters – Top 15
Country 2005 2006 2007 2008 2009 2010 2005 to 2010
change United States 219 197 184 169 181 139 -‐37% Japan 43 60 49 39 49 71 UK 33 36 41 35 32 31 China 8 11 16 35 43 46 475% Canada 22 22 23 24 27 11 -‐50% France 28 30 32 31 23 39 Germany 19 19 20 22 20 37 95% Australia 8 8 11 11 14 8 Spain 9 8 12 14 13 10 India 5 4 8 13 10 8 60% Switzerland 12 11 12 12 10 15 Brazil 5 8 7 11 9 7 40% Netherlands 9 8 10 8 8 13 Italy 12 11 8 7 7 11 -‐8% Russia 4 8 8 13 6 6
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Current Generations in US
<1946 <1964 <1976 <1997 1997-?
90m
70m
50m
30m
10m
BA
BY
BO
OM
ER
S
GE
NE
RAT
ION
X
MIL
LEN
NIA
LS
GE
N 2
020
TRA
DIT
ION
ALI
STS
???
5 ge
nera
tions
Meister & Willyerd, Harvard Business Review, May 2010 #ACMP2015 © 2015 Associa;on For Change Management Professionals 14
0% 20% 40% 60%
Baby Boomers
Genera7on X
Millennials
Genera7on 2020
Tradi7onalists
45%
0
8%
22000055 UUSS
25%
23%
Meister & Willyerd, Harvard Business Review, May 2010
Baby Boomers
Genera7on X
Millennials
Genera7on 2020
Tradi7onalists
22001100 UUSS
0
4% -‐4%
22%
38% -‐7%
36% +11%
0% 20% 40% 60%
Meister & Willyerd, Harvard Business Review, May 2010
Baby Boomers
Genera7on X
Millennials
Genera7on 2020
Tradi7onalists
22001155 UUSS
21%
1%
31% -‐7%
45% +11%
3% -‐1%
0% 20% 40% 60%
Meister & Willyerd, Harvard Business Review, May 2010
Baby Boomers
Genera7on X
Millennials
Genera7on 2020
Tradi7onalists
22002200 UUSS
20%
22% -‐9%
50% +6%
1%
7% +6%
0% 20% 40% 60%
Meister & Willyerd, Harvard Business Review, May 2010
5 Things Millennials Want …
From a boss: 1. Will help me navigate my career path 2. Will give me straight feedback 3. Will mentor and coach me 4. Will sponsor me for formal development
programs 5. Is comfortable with flexible schedules Meister & Willyerd, Harvard Business Review, May 2010
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5 Things Millennials Want …
From Their Next Organiza7on: 1. Will develop my skills for the future 2. Has strong values 3. Offers customizable op7ons in my benefits
and reward package 4. Allows me to blend work with the rest of my
life 5. Offers a clear career path
Meister & Willyerd, Harvard Business Review, May 2010
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The #1 Way Millennials Want to Learn is Mentoring
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Cisco’s Social Media Survey of Millennials
• 2/3 will ask about social media during job interview • 56% will not take a job from a company that bans social media, or they will work around the ban • 1/3 priori;ze social media access and mobility device freedom over salary • 41% say their company marketed their social access device and social media policy to recruit them • 68% believe corporate devices should be used for social media and personal use • 50% would rather lose their wallet or purse than smart phone • 70% believe being in an office is unnecessary
hnp://www.cisco.com/en/US/netsol/ns1120/index.html
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Smartphones Not a Luxury for Millennials!
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Email Is So Yesterday!
The age they go to school/work
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Millennials Around the World Are Connected: Autocracies Are In Trouble
”Twi6er is huge for me; I get most of my news on Twi6er”—and yet is also an extraordinary exemplar of a new order of poli7cal opera7ve and advocate. Through her tweets and Facebook posts, she has sought to evoke, in real 7me, the experience of the protests. “These are our weapons,” she says, brandishing her smartphone.
Vanity Fair, April 2011
Gigi Ibrahim, 24, ci;zen journalist in Cairo
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107 Trillion eMails in 2010
89.1 % Were Spam
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25 Billion Tweets
700 Million on Facebook
70% Outside US
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4 Billion YouTube Videos Watched … A Day
On Average, almost 400 Videos Watched … A Month
35 Hours of Video Uploaded … A Minute
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92 % of US children have an online presence …
By two years old.
72% in Western Europe
AVG, October 2010
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The World is Changing
Consumer user experience is the new standard for learning, sharing, teaching…
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Employees need and want more
The skills they have now will be what’s needed in 3
years
Their company is able to give them the training they
need
50% 34%
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51% We are more
merit-driven than tenure-driven 43%
When a senior person leaves we tend to fill the role
from within the organization
37% Long-term loyalty
and retention is an important part of our talent
strategy
31% We plan for
succession and continuity in
key roles
Organizations struggle to develop a learning culture
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45% of respondents believe leaders will have access to all informa7on through self-‐service tools in the next three years14
17% of leaders access informa;on through self-‐service tools to support quicker decision making today14
Learning Supports Simplification
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© 2015 SAP SE or an SAP affiliate company. All rights reserved.
New Learning Culture…!
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Learning 360
Me Open
Personalized
Accredited
Social Crowdsourced
Enhanced
Available
Accelerated
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39 © 2014 SAP SE or an SAP affiliate company. All rights reserved. © 2015 SAP SE or an SAP affiliate company. All rights reserved.
The Future of Work Is Simple
Simplification Engagement and Leadership
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40 © 2014 SAP SE or an SAP affiliate company. All rights reserved. 40 © 2015 SAP SE or an SAP affiliate company. All rights reserved.
The Future of Work Is Simple
Simplification Engagement and Leadership
#ACMP2015 © 2015 Associa;on For Change Management Professionals. 40
41 © 2014 SAP SE or an SAP affiliate company. All rights reserved. 41 © 2015 SAP SE or an SAP affiliate company. All rights reserved.
The Future of Work Is Simple
Simplification Engagement and Leadership
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"Whosoever desires constant success must change his conduct with the ;mes"
Niccolo Machiavelli
"Whosoever desires constant success must change his conduct with the ;mes."
Workshop outline
• Review the demographics shi>s ahead: basis 2020 Workplace, Karie Willyerd and Jeannie Meister • Discuss the landscape of your organiza;on and plan for the road ahead • Share strategies, lessons and considera;ons for now, mid and longer term • Explore the trends and impacts on change and learning based on consumeriza;on of technology into day-‐to-‐day life/workplaec and changing demographics