Advancing Leadership

Communication

Text Message

In 4 hr training on communication

ExpectationsCommunicationOpen Door PolicyGossip & Rumors – YMCA or TMZ?Bad NewsArtHuddle – Play – Fumble?Communication Landscape (SocMed)Extra: NSFW

Go to the chart pad Mike

Senders & Receivers

Communication Mediums

C = B log2 (1 + S/N)

John Hay, Secretary of State

1899

When OPD Works…

Listen with empathy (trust & understanding)Leaders are accessibleLeaders do not solve the problem – they

monitor its resolution (coach)Provides leaders with valuable insightFosters greater employee understanding and

moraleImproves organization - strength

Strong Leaders

Review of General Psychology (Vol. 8, No. 2, pgs. 78-79

The common definition of gossip is any conversation between two or more people about another person who is not there.

My favorite gossip subject…

No…the other one

Protection…

Addressing Rumors…

Authenticity & Transparency

Establishes credibility over timeEliminates need to be on defenseEliminates endless cycle of CYBRises above noise, distractions and rumorsHelps with bad news

Nice segue, geek

Bad News…

Delivering Bad News

Own the bad newsBad news is not wine – it does not age well

(ask Exxon)…Jupiter?Be clearBe briefKeep the organization at the forefrontShut up and listenBe concerned – and prove it

Receiving Bad News

Understand the position of the sender (empathy)

Shut up and listenLegitimize emotionsAvoid getting emotional Keep the organization at the forefront

Tom Peters:

The problem is never the problem. The response to the problem is almost always the real problem*

*Perception is all there is!

Tom Peters Vid

Open doorOpen heartOpen mindOpen eyesOpen ears

Shut mouth

Is Jim Grosso Multi-tasking?

Huddle – Play – Huddle

Huddle – Play – Huddle

Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play – Huddle – Play…

Or

Huddle – Play – Huddle…Huddle – Play – Huddle

Achieving 50 Million…

Radio = 38 years

TV = 13 years

Internet = 4 years

Facebook = 2 years

(YMCA has 21 million members in the U.S. after 158 years)

Closing & Wrap

Advancing LeadershipWave 4 = New Network, Stay ConnectedSenders & ReceiversBe cognizant of your audienceThe list of communication mediums only growsOpen Door PolicyGossip can be useful – rumors can be destructiveAlways keep the YMCA at the forefrontEveryone wants to feel valuedListenAuthenticity and transparency will lead to credibilityThe landscape of communication is evolvingDo, say and say about unto others… Become the LEADER you’d love to follow

Extra Stuff?

Linchpin: Are You Indispensable? by Seth Godin (Hardcover - Jan. 26, 2010)

Rework by Jason Fried and David Heinemeier Hansson (Hardcover - Mar. 9, 2010)

UnMarketing: Stop Marketing. Start Engaging. by Scott Stratten (Hardcover - Sept. 7, 2010)

Is it possible to over-communicate?

NSFW vs. SFW

SFW

Is it SFW to criticize or question a plan that your boss loves?

Is it SFW to launch a program without having every single meeting beforehand?

Is it SFW to engage your members honestly with authenticity and transparency?

Take the time to revisit what’s safe where you work.

I’m Mad At EveryoneNo, not you.I'm angry at the idea of 'everyone' and what they want

and what they say.Everyone says you should dress a certain way.Everyone says you should behave a certain way.Everyone says you should not ask questions.Everyone is upset at what you did.Everyone knows you should listen to your members

and do what they say.Everyone says you need to go to a 'good' college.You get the idea. That everyone.The one that's almost always wrong.

THANK YOU

Communication Cloud

advancing audience authenticity cognizant communication connected credibility destructive door everyone evolving feel forefront gossip grows keep landscape lead leadership list listen mediums network open others policy receivers rumors senders stay transparency unto useful valued wants wave ymca