Dispelling Misconceptions of

UnifieD coMMUnications

Despite the still-wobbly state of the worldwide economy, enterprises have been firm in proclaiming the growing value of Unified Communications by investing heavily in the collaborationtechnology.

According to Wainhouse Research, the overall UC market is set to grow at 17% CAGR over

the next three years.

+17%

Implementation and roll out, selecting the right deployment model, and return on UC technology investment often top the list of challenges decision-makers face when assessing a Unified Communications service. UC

To help manage buyer expectations and ameliorate the evaluation process,

here is our take on the most common UC misconceptions.

MISCONCEPTION 1

I need a costly on-premise infrastructure in order to deploy a full-ranging UC solution

REALITY:

For most medium to large businesses, hosted or hybrid UC solutions provide all necessary tools, features and modules with less fuss, lower Total Cost of Ownership and faster ROI than on-premise installation.

MISCONCEPTION 2

It is impossible to cost-effectively

scale a UC solution to my company’s

evolving needs.

$

REALITY:

Not only is it possible to scale your UC solution, it should also be easy and cost-effective via the Cloud.

More flexibility is one of the advantages of hostedUnified Communications.

We need to invest heavily in in-house trainers, user education and adoption resources.

MISCONCEPTION 3

REALITY:

The truth is that when deploying a UC solution of any kind, the

biggest factor of success will be user adoption.

Service Providers “earn their keep” in large part through the quality and scope of their Client Services, which should accompany customers from beginning to end – user communication, on-going training, assistance and reporting.

Mission critical systems such as enterprise-wide

telephony are not mature enough to be deployed

in the Cloud

MISCONCEPTION 4

REALITY:

Sizeable companies are migrating their telephony from an on-premise PBX infrastructure to UCaaS increasingly

more frequently as Cloud hosting grows in stability and maturity.

CONCLUSION

So, what are the advantages of hosted telephony?

Cost savings Scalability Hands-free IT support

For companies not ready or able to take the leap to fully hosted enterprise-wide telephony, hybrid co-existence models combine PBX and UCaaS with telephony.

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