Post on 05-Aug-2018
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Avaya Aura Communication Manager enables the virtual enterprise with:
• Robustvoiceandvideocallprocessing
capabilities.
• Advancedworkforceproductivityand
mobilityfeatures.
• Built-inconferencingandcontactcenter
applications.
• Centralizedvoicemailandattendant
operationsacrossmultiplelocations.
• Connectivitytoawiderangeofanalog,
digital,andIP-basedcommunicationdevices.
• SupportforSIP,H.323andmanyindustry-
standardcommunicationsprotocolsovera
varietyofdifferentnetworks.
• Morethan700powerfulfeaturesinall.
• Highavailability,reliabilityandsurvivability.
Key Customer Benefits
Helping ensure business continuity
• Transparentserverfailover:Iftheprimary
serverfails,thebackupautomatically
takesover.
• Redundantinterfaces:Minimizesthe
impactoflocalnetworkfailures.
• Geographicallyseparatedredundant
servers:Providesredundancyacrossthe
IPtelephonysolution.
• Branchofficesurvivability:Keepsbranch
officesandremotelocationsconnectedto
themaindatacenter.
• Voicequalitymonitoringandmanagement:
Checksfornetworkconditionsthat
adverselyaffectvoicequalityand
automaticallyappliescorrectiveaction.
Avaya Aura™ Communication Manager The Foundation of your Unified Communications Solution.
Overview
Avaya Aura™ Communication Manager is a key component of Avaya Aura™. It delivers
rich voice and video capabilities and provides for a resilient, distributed network of
media gateways and analog, digital and IP-based communication devices. In addition,
Communication Manager boasts robust PBX features, high reliability and scalability, and
multi-protocol support. It includes advanced mobility features, built-in conference calling and
contact center applications and E911 capabilities.
FACT SHEET
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Promoting enterprise security
• Securebydesign:AvayaAura
CommunicationManagertelephonyservers
areisolatedfromtherestoftheenterprise
networktosafeguardthemfromviruses,
worms,DoSandotherattacks.
• Securebydefault:AvayaAura
CommunicationManagerusestheminimum
numberofservicesandaccessportsto
reducesusceptibilitytomaliciousattacks.
• Securecommunications:AvayaAura
CommunicationManagerusesmedia
encryptionbetweenservers,gatewaysand
endpointstosecurethevoicestreamand
signalingchannels.
Enhancing workforce productivity
• Handlesincomingcallseffectively:Multiple
optionsforcallrouting,queuingand
priorityhandling.
• Increasesefficiency:Easy-to-usefeatures
saveworkershoursinsettingup,dialing
androutingcalls.
• Improvescollaboration:Workersenjoy
increasedcollaborationwitheasy-to-
operateconferencingandpagingfeatures.
Open Standards
• Supportforopenstandards:Facilitates
embeddingcommunicationsintobusiness
processes,addingvaluetotheenterprise.
• SIPsupport:SIPimprovestheconnectivity
andopennessofAvayaAuraCommunication
Managerandassociatedend-userdevices,
resultinginreducedcosts,fasterdeployment
ofnewfunctionsandenhancedoptionsfor
linkingcommunicationswithbusinesspro-
cesses.SIPbasedpresenceletsusersinform
othersoftheirstatus,availabilityandhowthey
maybecontacted.
• End-to-endstandards-basedapplication
integration:Linux-basedAvayaAura
CommunicationManagersoftwareprovides
integrationofold(TSAPI,JTAPI,CSTA)
andnew(Webservicesandservice-oriented
architecture)standards.
Simplified Network Management
• AvayaIntegratedManagementSuite:
Providesacomprehensivesetoftools
thatmakesiteasytodeploy,manageand
maintainacomplex,distributedAvaya
AuraCommunicationManager-based
IPtelephonynetwork.
• AvayaAura™SystemManager:Provides
centralizedadministrationofmultiple
instancesofCommunicationManager.It
takesasolutionlevelapproachtonetwork
administrationthatallowsITdepartments
toincorporatenewcomponentsand
applicationsunderacommonmanagement
umbrellaovertime,managingtheelements
ofAvayaAuratogetherasasystem.
Feature Summary• TelephonyFeatures:Comprehensive
endusertelephonyfeatures(i.e.auto
attendant,calltransfer,callforward,etc.)
facilitateeffectivecommunicationsamong
employees,customersandpartners.
• MobilityFeatures:Extensivein-building
orin/outbuildingwirelesschoicesand
hotdeskingfeatureslikeExtensionto
Cellular(EC500),PersonalStationAccess
(PSA)andAutomaticCustomerTelephone
Rearrangement(ACTR)extendAvayaAura
CommunicationManagerfeaturestousers
nomatterwherethey’reworking.
• Collaboration:Built-infeatureslikeMeet
MeConferencing(uptosixparties)orthe
optionalExpandedMeetMeConferencing
(upto300)makeiteasytocollaboratewith
groupsofpeers,customersandpartners.
• IntegratedMessaging:Built-inmessaging
featuresandfullcapabilityformessaging
integrationwithvoice,faxande-mail.
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AVAYA AURA COMMUNICATION MANAGER DEPLOYMENT OPTIONS:
• TraditionalIPPBX:alllocationsareconnectedviaIPandfeaturesaredeployedatan
individuallocationlevel.Alsoyouareabletoconnecttohybridenvironmentsallowing
theco-existenceofAnalogandDigitaltechnologiesinremoteoffices.
• CentrallylocatedFeatureServer:youcanconnectallyourofficesandSIPend-pointsto
SessionManagerviaSIPtoacentrallylocatedinstanceofCommunicationManager.
Thiswillallowyoutodelivercorefeaturesconsistentlyacrosstheenterprise;withno
localPBXrestrictions.Inadditiontothatyouwillbeabletodeployfullapplication
sequencingcapabilities.
• EvolutionServer:youwillbeabletoprovidefeaturesandbenefitstoamix
environmentofbothSIPandNON-SIP,suchasH.323,AnalogorDigitalendpoints
andsupportimplicitapplicationsequencingcapabilities.
Theselast2optionscanbeusedsinglyorcanappeartogetheronmultipleCommunication
ManagerserversintheenterprisetoprovidecostsavingsonCommunicationManager
serverdeploymentandarichsetofcustomersequencedapplications.
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• CallCenterIntegration:Callcenter
applicationslikeAvayaCallManagement
Systemforreal-timereportingand
performancestatistics,andAvaya
BusinessAdvocateforexpertpredictive
routingbasedonincomingcallsrather
thanhistoricaldata,areeasilyintegrated.
• Telecommuting:Telecommutercapa-
bilitiesroutecallsappropriatelyandgive
employeesaccesstothefullAvayaAura
CommunicationManagerfeatureset
whetherworkingathome,intheofficeor
ontheroad.
• ApplicationIntegration:LetsITapplication
developersleverageAvayaAura
CommunicationManagerfunctionality
viastandardWebServicesinterfaces,
enablingintegrationofbusinessand
communicationapplicationswithreal-
timetelephony.
• SIPSupport:IntegratedSIPproxy/registrar
serverwithSIPtrunkingsupportand
duplicatedserverfeaturestoenableSIP
interoperabilityandcapabilitiesonAvaya
AuraCommunicationManager.
• QualityofService:QoSfeatureslike
Inter-GatewayAlternateRouting(IGAR)
andCallAdmissionControlprovideano
compromiseapproachtoreliabilityand
functionalityonconvergedIPnetworks
toassureAvayaAuraCommunication
Managerendusersreceivethesamefea-
turedeliveryoverIPaswhenusingcircuit
switchedtechnologies.
• Reliability&Survivability:Supportsa
widevarietyofservers,gatewaysand
survivabilityfeaturesenabling99.999%
availabilityorbetterathighlycompetitive
prices.Thesoftwareiscapableofmirroring
processorfunctions,providingalternate
gatekeepers,supportingmultiplenetwork
interfacesandensuringsurvivabilityat
remoteandcentrallocations.
• IntelligentNetworkingandCallRouting:
Letsorganizationscreateavirtual
fabricofmanyswitchesthatcanpass
informationandcalls,openingnew
revenueopportunitiesandhigherlevelsof
customerservice.Callroutingfeaturesare
alsodesignedtoreducenetworkingcosts
througheffectiveuseofIPTrunkingover
WANorLANlinks.
• SecurityandPrivacy:Securityfeatures
fordetectingprobablebreaches,taking
measurestoprotectthesystem,notification
andtrackingactivities.Alsoprovidesreal-
timemediaencryptionforenvironments
whereenhancedvoiceprivacyoveraLAN/
WANisrequired.
• SafetyandDisasterRecovery:Toolstohelp
organizationsmanageandrespondto
unforeseenemergencysituations.
• IntegratedManagement:Powerfulbuilt-intools
foradministratorsandnetworkmanagers
tomaintaincommunicationsolutionsand
drivedowntotalcostofownership,including
applicationsfornetworkmanagement,
configurationmanagement,andfaultand
performancemonitoring.
Technical Specifications
Operating System and Supported Servers
• Servers:S8800,S8510,S8300D
• OperatingSystem:
RedHatEnterpriseLinux
Capacity
• NumberofStations:36,000
• TotalIPStation+Trunkcapacity:18,000
• SIPEndpoints:18,000
• SIPTrunks:7,000
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Learn MoreTolearnmoreaboutAvayaAuraCommunicationManagertalktoyourAvayaAccountManagerorAuthorizedPartner.
Also,visitusatwww.avaya.com.
©2010AvayaInc.AllRightsReserved.AvayaandtheAvayaLogoaretrademarksofAvayaInc.andareregisteredintheUnitedStatesandothercountries.Alltrademarksidentifiedby®,TMorSMareregisteredmarks,trademarks,andservicemarks,respectively,ofAvayaInc.Allothertrademarksarethepropertyoftheirrespectiveowners.Avayamayalsohavetrademarkrightsinothertermsusedherein.ReferencestoAvayaincludetheNortelEnterprisebusiness,whichwasacquiredasofDecember18,2009.06/10•UC4296-03
About Avaya
Avaya is a global leader in enterprise communications systems. The company
provides unified communications, contact centers, and related services directly
and through its channel partners to leading businesses and organizations
around the world. Enterprises of all sizes depend on Avaya for state-of-the-art
communications that improve efficiency, collaboration, customer service and
competitiveness. For more information please visit www.avaya.com.
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Avaya Aura Communication Manager Features
Employee Productivity• CallCoverage
• SendAllCalls
• PriorityQueuing
• BackupAlerting
• TimedReminders
• AttendantVectoring
• AbbreviatedDialing
• LastNumberDialed
• InternalAutomaticAnswer
• IntegratedDirectory
• UniversalAccess—PhoneStatus
• IntelligentCallRouting
• Multi-partyConferencing(upto300)
• Meet-MeConferencing
• GroupPaging
• RemoteCallCoverage/ForwardOff-Net
• PersonalStationAccess
• AutomaticCallDistribution(ACD)
• EnterpriseMobilityUser
• SIPVisitingUser
• TeamButton
Endpoint Devices• SIPTelephonySupportwithSIPEnablementServices(SES)
• Avayaone-X®Deskphone
• Avaya9600SeriesIPDeskphones
• Avaya1600SeriesIPDeskphones
• Avaya3600SeriesIPWirelessTelephones
• AvayaIPSoftphone
• Avayaone-X®Mobile
• Avayaone-X®Desktop
• Avayaone-X®Speech
• Avayaone-X®Portal
Networking• Q.SigManagement• 13-Digitdialplan
• T.38faxoverIP
• ModemoverIP
• SIPTrunking