b2b use of social media

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Strategic approaches to business to business use of social media as a channel to drive revenue or manage costs.

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Business to Business use of Social Media

July 2011

7/6/2011

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Social Media

UM Wave 4 and 5

7

Blogging

Microblogging

RSS

Widgets

Networks

Imagery

Video

Podcasting

Forums

Chat

62%read 29.0%

write

81.1%belong

80.0%watch

40.2%listen

No10Sydney*

47.4%post

28.2%upload

74%message

24.6%feed

No6Aus*

b2c creates greater levels of engagement than b2b communication

8

www.daemondigital.com

© Daemon Group 2008

Early adoption

www.daemondigital.com

© Daemon Group 2008

Standard extended lifecycle

www.daemondigital.com

© Daemon Group 2008

www.daemondigital.com

© Daemon Group 2008

b2b use of Social Media

7/6/2011

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Use Social Media to listen

Use Social Media to ask questions

Use Social Media to extend your contacts

Use Social Media to drive your existing contacts

Use Social Media to sell your IP

Use Social Media to sell your services

Organisational Value Chain

14

www.daemondigital.com

© Daemon Group 2008

7/6/2011

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7/6/2011

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Linkedin Globally

100,000,000registered members

Linkedin in Australia

2,000,000professional members

Real Life Likes through RFID

22

Organisational Value Chain

23

www.daemondigital.com

© Daemon Group 2008

45% of employers screen

Social Media sites

source: careerbuilder.com 2009

www.daemondigital.com

© Daemon Group 2008

35%reported they found content on social media that

caused them not to hire the candidate

source: careerbuilder.com 2009

Does your company use Social Media to recruit?

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Source: Jobvite 2010

Which social platforms does your company use?

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Source: Jobvite 2010

Have you successfully hired through a Social Media application?

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58%

Source: Jobvite 2010

Organisational Value Chain

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7/6/2011

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7/6/2011

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www.daemondigital.com

© Daemon Group 2008

Social Media engagement

www.daemondigital.com

© Daemon Group 2008

Social Media engagement model

www.daemondigital.com

© Daemon Group 2008

Controlled

Uncontrolled

Monologue Dialogue

ADVERTISING

www.daemondigital.com

© Daemon Group 2008

Controlled

Uncontrolled

Monologue Dialogue

WORD OF MOUTH

ADVERTISING

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