BEST PRACTICES IN COMMUNICATIONS

FOR MANAGERS

3

WHAT?

1

COMMUNICATION PERFORMANCE

CONVERSATION CONNECTION

COMMUNICATION

COLLABORATION COMMUNITY

COMMUNICATION IS ABOUT EXCHANGE

INFORMATION IDEAS EMOTION

7

WHY?

2

SO WHAT ARE YOU

MISSING?

HOW?

3

15

INFORMATION

E

O I

O

N

M

17

PEOPLE HEAR WHAT YOU

FEEL NOT WHAT YOU

SAY

TIPS FOR MANAGERS

21

1 BE PROACTIVE. Take the initative to reach out. If you don’t have the information you need, find it.

2 360° THINKING. Consider who would benefit from information broadly – up, down and across the organization.

3 BE TIMELY. Communicate as soon as there is a need to – even if all the details are not yet clear.

4 FAVOUR FACE-2-FACE. Wherever possible, communciate in person through conversations, meetings or just walking around.

5 LISTEN. Remember that communications is about exchange and dialogue – listen for cues and adjust your message as needed.

WWW.INGENIUMCOMMUNICATIONS.COM

@carolinekealey

caroline@ingeniumcommunications.com

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