NONVERBAL

COMMUNICATIO

NChapter 4

NONVERBAL DEFINITION

The process of intentionally or unintentionally signaling meaning through behavior other than words.

Sneeze

Crying

Blush

Snore

Eye rolling

NONVERBAL NATURE

Important

Spontaneous & Unintentional

Ambiguous

More Believable?

Attitude is communicated by:7% by spoken word

36% by vocal characteristics

55% by nonverbal behaviors

- Mehrabian and Weiner, 1967

NONVERBAL FUNCTIONS

Can be contradicting of verbal message

Regulating Interactions/back and forth of communication

Creating Immediacy

Can be deceiving

NONVERBAL CODES

Kinesics Emblems – direct verbal translations Illustrators – visually explain a verbal message Regulators – manage interactions Adaptors – satisfy a physical or psychological need Affect displays – convey feelings, moods, and

reactions Facial expressions (sadness, anger, disgust, fear,

interest, surprise, happiness)

NONVERBAL CODES

Oculesics “eyes”

Paralanguage Speed Volume Tone Verbal fillers

Proxemics Distance Territoriality Environment

NONVERBAL CODES

Haptics Tacticle

communication

Chronemics Use of time

Appearance Artifacts

NONVERBAL INFLUENCES Culture

Gender

Mediated

Ambiguous

Road Signs